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Hughes HughesNet HN9000 Manual

Hughes HughesNet HN9000 Manual

Guide to returning your satellite modem and radio assembly
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Guide To Returning Your Satellite Modem
and Radio Assembly
Model: HN9000
The HughesNet modem with power supply and radio must be returned to Hughes, in good condition,
within 45 days of your service termination in order to receive the equipment refund. You are not required to
return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any
cables.
You can disconnect and remove the equipment yourself, or hire a professional installer to remove it.
Safety while removing a radio assembly
Observe the following precautions when removing a satellite antenna radio assembly. This manual also
includes additional safety alerts where appropriate concerning specific procedures.
DANGER
• The satellite antenna may be installed on a roof, on the side of a house or other
building, or where a ladder is required to access the radio assembly.
• If the antenna is on a roof or requires a ladder for access, Hughes recommends
that you have a professional installer remove the radio assembly.
• If you remove the radio assembly yourself, observe all ladder safety precautions.
If you must work on a roof or use a ladder to access the radio assembly on the
satellite antenna, follow these precautions to prevent personal injury or death:
• Walk only on sound roof structures.
• Use appropriate safety equipment (for example, a lifeline), depending on the work
location.
• Follow all safety precautions from the manufacturers of all safety equipment and
other equipment used.
DANGER
• To avoid electric shock, stay at least 20 ft from power lines.
• If any part of the antenna or mount assembly comes in contact with a power line,
call your local power company to remove it. Do not try to remove it yourself.
Failure to heed these warnings could result in serious injury or death.
WARNING
Do not work in high wind or rain or if a storm, lightning, or other adverse weather
conditions are present or approaching.
Document number: 1037581-0001
Revision B August 21, 2008

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Summary of Contents for Hughes HughesNet HN9000

  • Page 1 The HughesNet modem with power supply and radio must be returned to Hughes, in good condition, within 45 days of your service termination in order to receive the equipment refund. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables.
  • Page 2: Packing Materials

    • Bubble wrap packing material (enough to nearly fill the box) • Packing tape • Shipping label If you have questions . . . If you have questions or need help, call Hughes Customer Care, toll-free, at 1-866-347-3292. 1037581-0001 Revision B...
  • Page 3 Disconnecting the satellite modem You must disconnect the satellite modem before you remove the radio assembly. WARNING You must completely disconnect the satellite modem before disconnecting the radio from the satellite antenna. Failure to completely disconnect the indoor equipment may result in exposure to radio frequency energy.
  • Page 4 • The satellite antenna may be installed on a roof, on the side of a house or other building, or where a ladder is required to access the radio assembly. • If the antenna is on a roof or requires a ladder for access, Hughes recommends you have a professional installer remove the radio assembly.
  • Page 5: Disconnecting The Cables

    Tools you will need To disconnect and remove the radio assembly, you need the following tools: Table 1: Tools needed Tools Details (2) 1/2-inch wrench To remove the bolts from the radio assembly 1/4-inch Phillips head screwdriver To remove the radio assembly from the feed horn. 3-mm Allen wrench Electrical tape If you might use the satellite modem’s cables in the future, you will...
  • Page 6 Removing the radio assembly The radio assembly is attached to the feed support arm with two bolts, but for some antenna styles, as shown in Figure 4, you must also detach the feed horn. If your antenna’s feed horn is attached to the support arm, refer to Figure 4 as you follow the removal procedure.
  • Page 7 If your antenna’s feed horn is not attached to the feed support arm, refer to Figure 5 as you follow the removal procedure below. Figure 5: Radio assembly and feed horn 1. Hold the radio assembly so it doesn't fall while you remove the two bolts from the bottom of the tailpiece.
  • Page 8 Packing and shipping the equipment Before you begin packing, make sure you have everything you need: • The satellite modem with power supply • The radio assembly • Packing materials (see Packing materials for a complete list) You can pack the equipment to be returned yourself, or you can pay a shipping or packing materials company to pack it for you.
  • Page 9 (RMA) number given to you by Hughes Customer Care by phone or by e-mail. If you do not include the RMA number, your package may be rejected, and your credit for returned equipment (if applicable) may be delayed. If you do not have an RMA number, call Hughes Customer Care at 1- 866-347-3292.
  • Page 10 Copyright © 2008 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.