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Hughes HN9200 Manuals
Manuals and User Guides for Hughes HN9200. We have
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Hughes HN9200 manuals available for free PDF download: Installation Manual, User Manual
Hughes HN9200 Installation Manual (132 pages)
Satellite Modem
Brand:
Hughes
| Category:
Modem
| Size: 7.42 MB
Table of Contents
Table of Contents
3
Understanding Safety Alert Messages
11
Messages Concerning Personal Injury
11
Messages Concerning Property Damage
11
Safety Symbols
11
Chapter 1: Satellite Modem Overview
13
Figure 1: HN9200 Satellite Modem
13
Scope of this Installation Guide
14
Satellite Modem Specifications
14
Table 1: Specifications for the HN9200 Satellite Modem
14
Chapter 2: Preparing for Installation
15
Installation Summary
16
Figure 2: Satellite Modem and Related Terminal Components
16
Installation Checklist
17
Items Required for Installation
18
Table 2: Power Supply Specifications for the HN9200 Satellite Modem
18
Conducting a Site Survey
19
Power Supply Information
19
Figure 3: AC Power Supply for the HN9200 Satellite Modem
19
Computer and Networking Requirements
20
Computer Requirements
20
Networking and Internet Browser Requirements
21
Related Components
21
Antenna
21
Table 3: Related Installation Documents
21
IFL Cables
22
Requirements for Cables, Connectors, and Ground Blocks
22
Labeling the IFL Cables
22
Hub or Similar Network Device
22
Instructions for Related Components
23
Chapter 3: Installing the Satellite Modem
25
Prerequisites for Installing the Modem
26
Selecting the Modem Installation Location
26
Ventilation and Heat Sources
26
Modem Operating Position
26
Figure 4: HN9200 in Vertical Position
26
Connecting the Transmit and Receive Cables
27
Figure 5: Connecting the Transmit and Receive Cables to the Modem
27
Connecting the Installer Laptop to the Modem
28
Figure 6: Connecting the Installer Laptop Computer to the Modem
28
Connecting the Power Supply
29
Connecting an AC/DC Power Supply
29
Connecting and Assembling a DC/DC Power Supply
30
Figure 7: Connecting an AC Power Supply
30
Figure 8: DC/DC Power Supply
30
Powering up the Modem
31
AC/DC Power Supply
31
DC/DC Power Supply
31
LEDS on Power-Up
31
Chapter 4: Commissioning the Satellite Modem
33
Satellite-Based Commissioning
34
Obtaining an IP Address from the Satellite Modem
34
Verifying the Ethernet Connection
35
Figure 9: Successful Ping Test
35
Figure 10: Failed Ping Test
35
Uploading the Sbc.cfg File to the Satellite Modem
36
Figure 11: Satellite Setup Menu
37
Entering Commissioning Parameters
38
Figure 12: Configuration File Upload Screen
38
Figure 13: Confirming the Sbc.cfg File Upload
38
Entering the Antenna Location
39
Figure 14: Satellite Setup Menu
39
Entering the Antenna Location (Manual Entry)
40
Figure 15: Antenna Location Screen
40
Figure 16: Verification of Antenna Location Screen
40
Entering Satellite Parameters
41
Figure 17: Manual Entry of Antenna Location Screen
41
Figure 18: Satellite Parameters Screen
42
Entering Satellite Parameters (Manual Entry)
43
Figure 19: Verifying the Satellite Parameters Screen
43
Figure 20: Satellite Parameters Screen
44
Figure 21: Manual Entry of Satellite Parameters Screen
44
Entering Radio Parameters
45
Figure 22: Receive LNB Selection Screen-Two Variations
46
Figure 23: Verification of Receive LNB Parameters Screen
47
Figure 24: Transmit Radio Parameters Screen
47
Figure 25: Selecting the Transmit Radio by Part Number
48
Receive Antenna Pointing - Ka-Band
49
Figure 26: Verification of Transmit Radio Parameters Screen
49
Figure 27: Receive Antenna Pointing Screen
50
Figure 28: DAPT Antenna Pointing Status Window
50
Figure 29: DAPT Antenna Pointing Status Window - Final Validation Passed
51
Figure 30: KA Antenna Pointing Validation Screen - Final Validation Passed
52
Receive Antenna Pointing - Ku-Band
53
Transmit Antenna Pointing - Ku-Band
53
Figure 31: Receive Pointing Screen with Signal Quality Window
53
Figure 32: Initiating a Manual Cross-Polarization Test
54
Registering the Satellite Modem
55
Figure 33: Manual Cross-Polarization Warning Message
55
Figure 34: Manual Cross-Polarization Test Results
55
Figure 35: Selecting the Registration Server
56
Figure 36: Registration in Progress Screen
57
Figure 37: Redirect Notification Message
57
Registering in the United States or Canada
57
Figure 38: Installer Notice and Subscriber Agreement Screen
58
Figure 39: Entering SAN and PIN
58
Registering Outside the United States and Canada
59
Completing Registration
60
Figure 40: Entering a Site ID
60
Figure 41: Registration Welcome Screen
61
Figure 42: Registration Screen with Modem Identification Information
61
Manual Commissioning
62
Figure 43: Registration Complete - Restarting the Modem
62
Entering Parameters-Manual Commissioning
63
Figure 44: Satellite Setup Menu
63
Figure 45: Manual Commissioning Page
64
Figure 46: Antenna Pointing Screen
65
Manually Accessing the Antenna Pointing Screens
65
Software Download-Manual Commissioning
65
Chapter 5: Completing the Installation
67
Confirming that the Satellite Modem's Files Are up to Date
68
Figure 47: System Status Page
68
Connecting the Satellite Modem to the Customer's Computer
69
Verify that the Customer Can Browse the Internet
69
Figure 48: Connecting the HN9200 to the Customer's Computer
69
Printing the System Information Page
70
Creating a Shortcut to the System Control Center
70
Installation Complete
71
Figure 49: Icon Used to Create Shortcut
71
Chapter 6: System Control Center
73
Accessing the System Control Center
74
System Control Center Home Page
74
Text Links
75
Figure 50: System Control Center Home Page
75
Common Features on System Control Center Screens
76
Figure 51: Common Features on System Control Center Screens
76
Button Links
77
Figure 52: System Control Center Button Links
77
Table 6: System Status
77
Figure 53: Ipsec Icon
78
Ipsec Icon
78
System Status Button
78
Table 5: System Status Button Colors
78
Figure 54: Icon for Accessing the Advanced Pages
79
Links in the Left Panel
79
Small Icon on System Control Center Screens (Advanced
79
Status and Information Screens
80
Red Flag Indicator
80
Figure 55: Format of Status and Information Screens
80
Features a Customer May Not See
81
System Status Page
81
Figure 56: Red Flag Problem Indicator
81
Figure 57: System Status Page
81
Reception Information Page
83
Figure 58: Reception Information Page
83
Table 7: Reception Information Page Parameters
83
Examining Receive Status
84
Figure 59: Finding Additional Receive Status Information
84
Figure 60: List of All Rxcodes
84
Transmission Information Page
85
Examining Transmit Status
85
Figure 61: Transmission Information Page
85
Table 8: Transmission Information Page Parameters
85
System Information Page
86
Figure 62: Finding Additional Transmit Status Information
86
Figure 63: List of Txcodes (Not All Codes Are Shown)
86
Figure 64: System Information Page
86
Table 9: System Information Page Parameters - HN9200 Info Section
87
Help Page
88
System Control Center Tools for Troubleshooting
89
Figure 65: Help Page
89
Chapter 7: Leds
91
Front Panel Leds
92
Figure 66: Front Panel Leds on the HN9200 Modem
92
Table 10: Front Panel LED Indications
92
LAN Port Leds
93
Using Leds for Troubleshooting
93
Figure 67: LAN Port Leds
93
Chapter 8: Troubleshooting
95
Important Troubleshooting Information
96
Troubleshooting Reference Diagram
96
Figure 68: Troubleshooting Reference Diagram
96
Troubleshooting Common Problems
97
Cannot Access the Internet
98
Figure 69: Problem Troubleshooting Page
98
Confirming that the Satellite Modem Is Commissioned
99
Figure 70: System Info Page
99
Confirming the Receive Signal
100
Confirming the Transmit Signal
100
Figure 71: Reception Info Page
100
Figure 72: Transmission Info Page
100
Confirming that TCP Acceleration Is Operational
101
Figure 73: Confirming that TCP Acceleration Is Operational
101
Confirming that Web Acceleration Is Operational
102
Confirming NOC Connectivity
103
Figure 74: Connectivity Test - Initial Page
103
Confirming NOC Connectivity (Static IP Address)
104
Figure 75: Connectivity Test - Results Page
104
Confirming Internet Connectivity
105
Checking the DNS Setting
105
Checking for Viruses and Firewall Issues
106
Cannot Access the System Control Center
106
Satellite Modem Connected Directly to a Computer
106
Satellite Modem Connected to an Ethernet Device
106
Using the Front Panel Leds for Troubleshooting
107
Power LED off and One or more Leds Flashing
108
All Leds Flashing
108
All Leds off
108
Checking the Power LED
109
Checking the LAN LED
109
Problem with a Connected Device
110
Transmit LED Is off
110
Receive LED Is off
111
System LED Is off
111
Using the LAN Port Leds for Troubleshooting
112
Orange LED and the Front Panel LAN LED Are both off
112
Orange LED Is on but the Front Panel LAN LED Is Not
112
Troubleshooting Other Problems
112
Slow Speed or Intermittent Operation
113
Viewing Problem-Related Statistics
113
Figure 76: Detailed Problem Statistics
113
Checking for Possible AC Outlet Problems
114
Figure 77: Selecting a Category of Statistics
114
Chapter 9: Advanced
115
Accessing the Advanced Pages
116
Figure 78: Icon for Accessing Advanced Pages (Arrow)
116
Figure 79: Advanced Pages Example Showing the Advanced Menu
116
Expanding and Collapsing Menus
117
Opening the Installation Sub-Menu
117
Appendix A: LNB Selection Reference
119
Figure 80: Selection Aid for Ka-Band Lnbs
119
Figure 81: Selection Aid for Ku-Band Lnbs
120
Appendix B: Updating the Modem Software
121
Extracting Files
121
Update Instructions
121
Appendix C: Standards Compliance
123
Safety - Operating Conditions for Canada
123
Repairs in Canada
123
Table 11: HN9200 Standards Compliance
123
Electromagnetic Interference (EMI)
124
FCC Part 15
124
Canada Class B Warning
124
R&Tte (Eu)
124
Electromagnetic Compatibility (EMC)
125
R&Tte (Eu)
125
Ipos
125
Figure 82: Ipos Symbol
125
Appendix D: Acronyms Used in this Guide
127
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Hughes HN9200 User Manual (94 pages)
Satellite Modem
Brand:
Hughes
| Category:
Modem
| Size: 4.68 MB
Table of Contents
Table of Contents
3
Understanding Safety Alert Messages
11
Messages Concerning Personal Injury
11
Messages Concerning Property Damage
11
Safety Symbols
11
Contact Information
13
Chapter 1: Satellite Modem Overview
15
Figure 1: HN9200 Satellite Modem
15
Figure 2: Role of the HN9200 in a Satellite Network
16
Scope of this User Guide
16
The Satellite Modem's Role
16
Figure 3: HN9200 in Vertical Position
17
Modem Operating Position
17
Satellite Modem Specifications
17
Table 1: Specifications for the HN9200 Satellite Modem
17
Computer and Networking Requirements
18
Computer Requirements
18
Networking and Internet Browser Requirements
18
Care of Your Satellite Modem
19
Chapter 2: System Control Center
21
Figure 19: System Information Page
21
Accessing the System Control Center
22
Creating a Shortcut to the System Control Center
22
System Control Center Home Page
22
Figure 4: Icon Used to Create Shortcut
22
Figure 5: System Control Center Home Page
23
Text Links
23
Common Features on System Control Center Screens
24
Button Links
25
Figure 6: Common Features on System Control Center Screens
25
Figure 7: System Control Center Button Links
25
System Status Button
26
Table 2: Button Links on System Control Center Screens
26
Table 3: System Status Button Colors
26
Ipsec Icon
27
Links in the Left Panel
27
Figure 8: Ipsec Icon
27
Small Icon on System Control Center Screens
28
Status and Information Screens
28
Figure 9: Small Icon on System Control Center Screens (Arrow)
28
Figure 10: Format of Status and Information Screens
29
Red Flag Indicator
29
Features You May Not See
30
Figure 11: Red Flag Problem Indicator
30
Figure 12: System Status Page
30
System Status Page
30
Table 4: System Status
31
Figure 13: Reception Information Page
32
Table 5: Reception Information Page Parameters
32
Examining Receive Status
33
Figure 14: Finding Additional Receive Status Information
33
Figure 15: List of All Rxcodes
33
Reception Information Page
32
Transmission Information Page
34
Examining Transmit Status
34
Figure 16: Transmission Information Page
34
Table 6: Transmission Information Page Parameters
34
Figure 17: Finding Additional Transmit Status Information
35
Figure 18: List of Txcodes (Not All Codes Are Shown)
35
System Information Page
35
Table 7: System Information Page Parameters - HN9200 Info Section
36
Port Forwarding Configuration Page
37
Figure 20: Port Forwarding Configuration Page
37
Defining Port Forwarding Rules
38
Checking Download Allowance Status
38
Figure 21: Entering Port Forwarding Rules
38
Figure 22: Download Allowance Status Screen
39
Help Page
39
Figure 23: Help Page
40
System Control Center Tools for Troubleshooting
40
Chapter 3: Leds
41
Front Panel Leds
42
Figure 24: Front Panel Leds on the HN9200 Modem
42
Table 8: Front Panel LED Indications
42
LAN Port Leds
43
Using Leds for Troubleshooting
43
Figure 25: LAN Port Leds
43
Chapter 4: Troubleshooting
45
Important Troubleshooting Information
46
Troubleshooting Reference Diagram
46
Figure 26: Troubleshooting Reference Diagram
46
Troubleshooting Common Problems
47
Cannot Access the Internet
48
Figure 27: Problem Troubleshooting Page
48
Confirming that the Satellite Modem Is Commissioned
49
Figure 28: System Info Page
49
Confirming the Receive Signal
50
Confirming the Transmit Signal
50
Figure 29: Reception Info Page
50
Confirming that TCP Acceleration Is Operational
51
Figure 30: Transmission Info Page
51
Figure 31: Confirming that TCP Acceleration Is Operational
51
Confirming that Web Acceleration Is Operational
52
Confirming NOC Connectivity
53
Figure 32: Connectivity Test - Initial Page
53
Confirming NOC Connectivity (Static IP Address)
54
Figure 33: Connectivity Test - Results Page
54
Confirming Internet Connectivity
55
Checking the DNS Setting
55
Checking for Viruses and Firewall Issues
56
Cannot Access the System Control Center
56
Satellite Modem Connected Directly to a Computer
56
Satellite Modem Connected to an Ethernet Device
56
Using the Front Panel Leds for Troubleshooting
57
Power LED off and One or more Leds Flashing
58
All Leds Flashing
58
All Leds off
58
Checking the Power LED
59
Checking the LAN LED
59
Problem with a Connected Device
60
Transmit LED Is off
60
Receive LED Is off
61
System LED Is off
61
Using the LAN Port Leds for Troubleshooting
62
Orange LED and the Front Panel LAN LED Are both off
62
Orange LED Is on but the Front Panel LAN LED Is Not
62
Troubleshooting Other Problems
62
Hot Cable Connector
63
Slow Speed or Intermittent Operation
63
Viewing Problem-Related Statistics
63
Figure 34: Detailed Problem Statistics
64
Weather and Signal Strength
65
Figure 35: Selecting a Category of Statistics
65
Checking the Power Supply
66
HN9200 Satellite Modem User Guide 1038623-0001 Revision B
67
Appendix A: Computer Settings
67
Understanding the Modem Address and Computer Address
67
Configuring a Computer to Use DHCP
67
How Do I Know if DHCP Should be Enabled
68
Configuring Windows 7 to Use DHCP
68
Figure 36: Network and Sharing Center - Windows 7
69
Figure 37: Local Area Connection Properties - Windows 7
69
Configuring Windows Vista to Use DHCP
70
Figure 38: Internet Protocol Properties - Windows 7
70
Figure 39: Network Connections - Windows Vista
70
Figure 40: Local Area Connection Properties - Windows Vista
71
Figure 41: Internet Protocol Properties - Windows Vista
71
Configuring Windows XP to Use DHCP
72
Figure 42: Network Connections - Windows XP
72
Figure 43: Local Area Connection Properties - Windows XP
73
Figure 44: Internet Protocol Properties - Windows XP
73
Configuring a Mac Computer to Use DHCP
74
Configuring a Computer to Use a Static IP Address
74
Figure 45: Mac Network Screen
74
Figure 46: Select Using DHCP from the Configure Drop-Down List
74
Configuring Windows 7 to Use a Static IP Address
75
Figure 47: Network and Sharing Center - Windows 7
75
Figure 48: Local Area Connection Properties - Windows 7
76
Figure 49: Internet Protocol Properties - Windows 7
76
Configuring Windows Vista to Use a Static IP Address
77
Figure 50: Network Connections - Windows Vista
77
Figure 51: Local Area Connection Properties - Windows Vista
77
Configuring Windows XP to Use a Static IP Address
78
Figure 52: Internet Protocol Properties - Windows Vista
78
Figure 53: Accessing Local Area Connection Properties - Windows XP
79
Figure 54: Local Area Connection Properties Dialog - Windows XP
79
Configuring a Mac Computer to Use a Static IP Address
80
Figure 55: Internet Protocol Properties - Windows XP
80
Configuring Proxy Settings
81
Figure 56: Mac Network Screen
81
Figure 57: Select Manually from the Configure Drop-Down List
81
Figure 58: LAN Settings - Internet Explorer
82
Appendix B: Home Networking
83
Wireless Network Basics
83
Ethernet (Wired) Network Basics
84
Figure 59: Satellite Modem in a Wireless Home Network
84
Figure 60: Satellite Modem in a Wired Ethernet Home Network
84
Appendix C: Standards Compliance
87
Safety - Operating Conditions for Canada
87
Repairs in Canada
87
Table 9: HN9200 Standards Compliance
87
Electromagnetic Interference (EMI)
88
FCC Part 15
88
Canada Class B Warning
88
R&Tte (Eu)
88
Electromagnetic Compatibility (EMC)
89
R&Tte (Eu)
89
Ipos
89
Figure 61: Ipos Symbol
89
Appendix D: Acronyms Used in this Guide
91
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