Using The Lan Port Leds For Troubleshooting; Orange Led And The Front Panel Lan Led Are Both Off; Orange Led Is On But The Front Panel Lan Led Is Not; Troubleshooting Other Problems - Hughes HN9200 Installation Manual

Chapter 8

Using the LAN port LEDs for troubleshooting

Orange LED and the front panel LAN LED are both off

Orange LED is on but the front panel LAN LED is not

Troubleshooting other problems

HN9200 Satellite Modem Installation Guide
100
1038622-0001 Revision B
unplugging the power cord from the modem's rear panel. Doing so could result in static
electricity discharge that could shock you and/or damage the modem.
3. If the problem persists, contact Installer Support.
The LAN port on the modem's rear panel has two small LEDs (green and orange) as illustrated
in Figure 67: LAN port LEDs
to troubleshoot a LAN port problem.
If both the orange LED and the front panel LAN LED are off:
1. Check all network equipment that connects the satellite modem with the computer, including
the computer's network card, network cable(s), and switch or hub if used.
2. If possible, replace any of these items one at a time to try to isolate the problem.
3. If the equipment seems to be OK, power cycle the satellite modem:
a) Unplug the power cord from the power source.
b) If the modem is connected to a DC power source, unplug the DC input cable from the
satellite modem's power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e) If the power source is DC, plug the input cable back into the power supply.
unplug the AC power cord from the power source (power outlet, power strip, or surge
protector). Do not remove the DC power cord from the modem's rear panel. Doing so could
result in an electrical shock or damage to the modem.
If the orange LAN port LED is on but the front panel LAN LED is not, contact your service
provider for assistance.
This section provides troubleshooting help for possible problems that are not included in the
preceding troubleshooting sections.
Do not power cycle the satellite modem by
on page 81. This section explains how to use the LAN port LEDs
To remove power from the satellite modem, always
Troubleshooting