Automated Attendant (Optional) - Comdial DX-80 Installation & Maintenance Manual

•
Use ¢£¤¥ to highlight the DSS Unit 1, DSS Owner database item.
• Press « to select this data item for change. The data item is ready for input.
•
Enter the extension directory number of the extension with which this DSS will operate.
•
Enter
Press . The data is stored.
•
Use ¢£¤¥ to highlight the next database item to be changed and follow the conventions used in the
previous steps to complete any other changes required.
• When all changes are made press ° (escape) to exit System Reminder programming. You will be prompted
to confirm exit request; press "Y" for yes.
•
You will then be prompted to "Save Current Setting?"
•
Press "N" to abort changes and leave System Reminder unchanged.
•
Press "Y" to save changes.
•
You will then be prompted "File Exists, Override?"
•
Press "N" to abort changes and leave System Reminder unchanged.
•
Press "Y" to save changes.
•
Continue making other programming changes or exit PC-DBA programming.
Program Attendant Extension User Password:
•
Reference "Extension User Password" for programming instructions of this feature.
Note: Changes made via PC-DBA are not updated to the DX-80 system memory until a "SEND" function
has been performed. Please refer to the Programming section of this manual to learn more about this
procedure.

Automated Attendant (optional)

The DX-80 Auto Attendant option can greatly enhance business office productivity by providing either a full-duty
automated attendant to handle all incoming system calls or part-duty automated attendant to handle overflow traffic
only when the primary attendant cannot handle calls or after hours when the position may not be staffed.
The optional Automated Attendant Module (AAM) may be added to the DX-80 System. The AAM is installed inside of
KSU1 and provides a maximum of 120 seconds of programmable voice announcements. The AAM provides four
ports
to handle four (4) simultaneous callers. These voice announcements include: Day, Evening, Noon and
Temporary greeting messages; Waiting, Invalid, Busy, No Answer, Good-Bye and Inquiry prompts/instructions. The
maximum recording time for each greeting/message and the actual recording for each voice announcement is setup
via Attendant Administration.
Related Features
Attendant Administration
Related Programming
Call Handling - Auto Attendant (Category 1, 2 & 3)
System Application - Time Switching
Operation - Setting up the Auto-Attendant Greetings and Messages
Proper setup of the automated attendant will require some planning prior to entering the setup session.
Adequate planning of announcements and the required results are essential to deploying a successful
automated attendant operation. Consider the ten (10) messages/greetings and any specific telephone
system dialing operations that have been established for your DX-80 application.
Consider the following:
•
What are the extension numbers that should be listed in the greeting if any?
P7290 IMM
DX-80 I M
NSTALLATION AND AINTENANCE
3-17
M 03/01
ANUAL
DISA (Direct Inward System Access)