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Comdial DX-80 Manual

Hard drive voice mail
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DX-80
TM
Hard Drive
Voice Mail
Installation and
Supervisor Guide

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Summary of Contents for Comdial DX-80

  • Page 1 DX-80 Hard Drive Voice Mail Installation and Supervisor Guide...
  • Page 2 Information in product documentation is subject to change without notice and does not represent a commitment on the part of Comdial®. No part of Comdial® manuals may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, for any purpose other than the purchaser's personal use, without the written permission of Comdial®.

  • Page 3: Table Of Contents

    2.4 Setting Up the System by Attaching a Laptop............15 2.4.1 Installing Serial Administration Software on the Laptop........15 2.4.2 Connecting the Laptop to the DX-80 Hard Drive Voice Mail ......16 2.4.3 Setting up the System..................19 2.4.4 Specifying System Information ............... 19 2.4.4.1 Accessing System Information Screens ............20...
  • Page 4 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.4.5.7 Customizing Subscriber Mailboxes............36 2.4.5.8 Customizing the System Supervisor Mailbox..........44 2.4.5.9 Recording Routing Box Greetings..............45 2.5 Default Database Structure Overview ..............47 2.6 Setting Up the System Using the Teleparameter Feature .......... 49 2.6.1 Using the Teleparameter Feature to Set up a New System ........

  • Page 5: System Overview

    UIDE 1. System Overview 1.1 What Does the DX-80 Hard Drive Voice Mail Do? In its simplest form, the Hard Drive Voice Mail acts like a telephone receptionist. The system answers incoming calls and transfers them to the appropriate extension. If the called extension is not available (busy or no answer), the system offers to take a message or try an alternative extension.

  • Page 6: What Is Voice Mail

    “mailbox.” The box owner then retrieves and reads the message placed in the box. In contrast, the DX-80 Voice Mail records a message from a caller and places it in a voice mailbox. The mailbox owner can later retrieve the message by calling into the Voice Mail and listening to the recording.

  • Page 7: Understanding The Dx-80 Hard Drive Voice Mail Product Design

    Recipient reads messages left on message slips. The Voice Mail plays messages recorded by callers in the voice mailbox. 1.2 Understanding the DX-80 Hard Drive Voice Mail Product Design The Voice Mail is designed using the Box concept. A box contains a set of instructions that tell the program what to do with a call it is handling.

  • Page 8: Differences Between The Dx-80 Hard Drive Voice Mail And An External Small Office Vp System

    ACD provided on Voice Mail. When a call is sent to a DX-80 UCD group and all agents are busy, the DX-80 will queue the call, waiting for an agent to become available. When an agent becomes available, the DX-80 will send the call to that agent, causing his/her phone to ring.
  • Page 9 "If the Voice Mail is handling a call in a Routing box and the call came from the DX-80 as a UCD call, and the caller dials 7 and the “Destination for digit 7” is not set to a valid box number, then the Voice Mail will signal (by a double hookflash) to the DX-80 that the DX-80 should remove the call from the UCD queue and relinquish control of the call to the Voice Mail.

  • Page 10: System Setup Instructions

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2. System Setup Instructions The Voice Mail card contains a default database with a setup configuration that allows the Voice Mail to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician.

  • Page 11: Preparing For System Setup

    2.6 so you clearly understand the setup of the default database included on the Voice Mail. 2.2 Preparing for System Setup To install, set up, and maintain a DX-80 Hard Drive Voice Mail voice processing system, you need the following equipment: Equipment Needed •...

  • Page 12: Typical Setup

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE software, provided with the Voice Mail, onto the laptop PC. The Serial Administration or KeyLink installation procedure is provided in this document. Once the system is set up and tested, the system supervisor on-site can maintain the day-to- day aspects of the system (adding, deleting, modifying mailboxes;...
  • Page 13 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Business Hours Worksheet (System Supervisor Completes) On the lines corresponding to each day of the week, write in 24-hour format (for example 8:00 is 20:00) the normal hours the company opens and closes for business. If the...
  • Page 14 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Subscriber Mailbox Information Worksheet (System Supervisor Completes) Photocopy this page, then complete the form for each subscriber who is to have a mailbox. Subscriber Data First name: Last name: Extension number: Should the system announce the caller’s name to the...
  • Page 15 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Message delivery schedule 2: Number to call:___________________________________ When should delivery be Always During office open hours During closed hours active? (circle one): Schedule*: Message delivery schedule 3: Number to call:___________________________________ When should delivery be...
  • Page 16 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Subscriber Schedule Worksheet (System Supervisor Completes) Photocopy this page, then complete the form for each subscriber who is using the Paging, Auto Message Forwarding, or Message Delivery out-calling features according to a particular schedule, as indicated on his/her Subscriber Mailbox Information sheet.
  • Page 17 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Routing Worksheet (System Supervisor Completes) Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This section also provides a sample of greetings that are typically recorded in the 3 Routing boxes pre- configured on the Voice Mail.
  • Page 18 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Office Holiday Greeting: Single digit routing paths:...

  • Page 19: Setting Up The System By Attaching A Laptop

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.4 Setting Up the System by Attaching a Laptop Use the information in this section to complete all necessary system setup steps by attaching a laptop computer to the Voice Mail card and using the Voice Mail’s screen interface to complete System Information and Box Setup screens.

  • Page 20: Connecting The Laptop To The Dx-80 Hard Drive Voice Mail

    8. When the Setup Complete screen appears, press Finish. A Serial Administration icon displays on the desktop. 2.4.2 Connecting the Laptop to the DX-80 Hard Drive Voice Mail You connect the Voice Mail card to the laptop computer using a Straight through serial cable.
  • Page 21 Straight through serial cable to the laptop’s COM 1 port. Connect the other end of the cable to the COM port on the Voice Mail card. Establishing a Communication Link Between a DOS-based Laptop and DX-80 Hard Drive Voice Mail: 1.
  • Page 22 OICE NSTALLATION AND UPERVISOR UIDE Establishing a Communication Link Between a Windows-based Laptop and DX-80 Hard Drive Voice Mail: 1. From the remote PC Windows desktop, click on the Serial Administration icon. The serial administration program loads and the screen displays.

  • Page 23: Setting Up The System

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Note: If a connection cannot be established between the host (Voice Mail) and the remote PC, verify that you specified the appropriate COM port settings during Serial Administration / KeyLink installation. Also verify that you are using a Straight through cable.

  • Page 24: Accessing System Information Screens

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Note: Because the default information on System Information screens is set so the Voice Mail is operational with as few changes as possible, the procedures provided in this document for entering data on System Information screens do not go into detail about all the screen entries.

  • Page 25: Setting Up The Line Information Screen

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.4.4.3 Setting Up the Line Information Screen 1. From the System Information menu, select . The Line Information LINE INFORMATION setup screen displays. Each row on this screen corresponds to one line connected to the Voice Mail.

  • Page 26: Setting Up The Call Transfer Screen

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. To save the information and exit the screen, press <F10>. The System Information menu displays. 2.4.4.5 Setting Up the Call Transfer Screen 1. From the System Information menu, select . The Call Transfer setup CALL TRANSFER screen displays.
  • Page 27 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE class of service that will be assigned to subscriber mailboxes on the system. When you reviewed the screen for class of service 0, press <F6> to progress through the classes of service and go to the setup screen for class of service 7.
  • Page 28 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE CLASS OF SERVICE NAME Use this field to give the class of service a meaningful name. This helps remind you of the purpose for the class of service. Sample names include Supervisors, Subscribers, etc.
  • Page 29 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE listened to, but has not yet deleted. If you enter 0 in this field, an old message is deleted at midnight on the day the message became old. If you enter 1 in this field, an old message is deleted at midnight on the day following the day the message became old.
  • Page 30 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE ACCESS TO P When a caller is listening to a mailbox owner's greeting, one of the features the Voice Mail offers is the option to have the call announced over the P.A. system. Use this field to allow or deny access to the P.A.
  • Page 31 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Note: If you want to disable the Call Queuing feature for the class of service, set this field to 0. DIGITS ALLOWED WHILE HOLDING While a caller is in the queue holding for an extension, he/she can press a digit to leave the queue and process the call differently.
  • Page 32 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE After the defined number of hold prompts have been played, the Voice Mail goes back to the caller and offers the options to remain on hold, try another extension etc. This field allows you to specify the number of hold prompts that should be played before the Voice Mail offers these options to the caller.

  • Page 33: Specifying Box Information

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE If the caller enters a number that matches one of the digit strings you enter here, the Voice Mail informs the mailbox owner that the number is not acceptable and retains the current set Once you review and adjust all fields on both Class of Service setup screen 0 and Class of Service setup screen 7, press <F10>...

  • Page 34: Accessing Box Information Screens

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE greeting voiced by and options available in Routing box 801 are often different than those in Routing box 800. So that the system supervisor can alter the system to voice a generic holiday greeting on holidays the office is closed, you will set up both Routing box 800 and 801 to include a holiday greeting alternative.
  • Page 35 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE • Routing Box 800 • Routing Box 801 • Routing Box 821 • Prototype Mailbox 9994 • Supervisor mailbox 70 After you review and, if necessary, adjust prototype mailbox 9994, you use it to set up subscriber mailboxes.

  • Page 36: Reviewing Routing Box 800, 801, And 821 And Setting Up Single-Digit Call Routing

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.4.5.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-Digit Call Routing 1. From the Box Information menu, select . The Routing Box setup screen ROUTING BOX displays. 2. Press <F4> to access the box selection screen. A small window displays prompting you for the box number.

  • Page 37: Setting Up Prototype Mailbox 9994

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 5. Repeat steps 2 through 5 to set up Routing box 821. In step 2, type 821 (instead of 800) to access box 821. In the field, we recommend you make the DESTINATION FOR DIGITS same entries as you did on the setup screen for box 800.
  • Page 38 The final outcome of the call is the total responsibility of telephone system. If the DX-80 has been programmed for transfer-recall capabilities, then when the telephone system transfer-recall timer expires, the call is returned to the Voice Mail. (The Voice Mail cannot perform call queuing when using Blind call transfers.)

  • Page 39: Creating Subscriber Mailboxes

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE • Press 4 plus a greeting number (0 through 9) to play the selected greeting to the caller, provided that the greeting has been recorded. • Press 5 plus any valid box number to send the calling party to that box, where the call is treated as would any other call to that box.

  • Page 40: Customizing Subscriber Mailboxes

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.4.5.7 Customizing Subscriber Mailboxes Using information the system supervisor provides on the Mailbox Setup Worksheets, you can now customize the mailboxes you created for each subscriber on the system. The procedure below identifies the fields you should be sure to customize for each mailbox.
  • Page 41 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 4. Press <Enter> to move the cursor to the field. If the subscriber is to use PAGER NUMBER the Paging feature, use the following information to complete this section of the Mail Box setup screen.
  • Page 42 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE The pager number you enter can contain the digits 0 through 9, star (*), pound (#), and the following special characters: Character Use pulse (also known as ‘rotary’) dialing. Use tone dialing (the default).
  • Page 43 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE NUMBER OF TIMES TO CALL The Voice Mail calls the pager the number of times you specify in this field. Repetitive paging may be useful if the pager is turned off periodically or is out of pager range.
  • Page 44 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE ENABLED Set this field to Yes to indicate that the pager feature for this mailbox is currently on. Set the field to No to indicate that the pager feature is off. The mailbox owner can also toggle this field on and off by calling into the system.
  • Page 45 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Character received a DTMF digit (1 for Yes, anything else for No), by the end of the announcement cycle(s), it assumes that it is talking to an answering machine, and proceeds to play each new message in turn.
  • Page 46 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE SCHEDULE Select when the Voice Mail should call this number. The options are: Schedule Result ALWAYS The number is called any time a new message is left in the mailbox. DAY SERVICE The number is called only during day/lunch service, as defined in the System Information / Business Hours screen.
  • Page 47 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 7. Press <Enter> to move the cursor to the first field. If the subscriber is to SCHEDULE A use the Pager or Message Delivery feature according to a particular schedule, use the following information to complete the Mail Box Page 3 setup screen.

  • Page 48: Customizing The System Supervisor Mailbox

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 4. Confirm that the field is set to Yes for all four personal distribution lists. This ENABLED allows subscribers to create up to 4 personal distribution lists in their mailboxes, which they can then use when sending messages to groups of subscribers.

  • Page 49: Recording Routing Box Greetings

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. Press <Enter> to move the cursor to the field. Verify that 7 is entered CLASS OF SERVICE in this field. This entry assigns class of service 7, which has supervisor privileges, to this mailbox.
  • Page 50 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your options press 3.” Press 3 to change options. The system voices the Options menu:...

  • Page 51: Default Database Structure Overview

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 8. To record the holiday greeting for Routing box 800, repeat step 7, select greeting number 1, and record the holiday greeting. 9. To record greeting(s) for Routing box 801, press <#> to exit the menu shown above and return to the Options menu.
  • Page 52 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE • Technician Password: ∗ 1234 • Business Hours (specified on System Information / Business Hours screen): ∗ 8:00 - 5:00 • Routing Box 800: ∗ Answers all incoming calls during day/lunch hours (specified on System Information / Business Hours screen) ∗...

  • Page 53: Setting Up The System Using The Teleparameter Feature

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE RY EXTENSION TIMES BEFORE GOING BACK TO CALLER : [None] ESTRICTED IGITS • Class of Service 7: ∗ Set up with the class of service 0 options, but with S ? enabled.

  • Page 54: Using The Teleparameter Feature To Set Up A New System

    Corporate Office or Small Office systems. For this reason, we recommend that technicians unfamiliar with Corporate Office, Small Office, or DX-80 Hard Drive Voice Mail attach a laptop to the Voice Mail and use the instructions provided in the previous sections to complete all necessary system setup steps.

  • Page 55: Adjusting Routing Box Information

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 4. To access the Supervisor menu, press 6 (this option is not voiced). The system voices...

  • Page 56: Creating And Adjusting Mailbox Box Information

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE record the necessary greetings for these boxes. Sample Routing box greetings are provided in section 3.2.1. To record Routing box greetings, follow the procedure provided in section 3.2.2. To modify single-digit call routing, you can follow the procedure in section 3.2.3 or you can use the Teleparameter feature.

  • Page 57: Creating Other Box Types And Adjusting Information

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.6.1.5 Creating Other Box Types and Adjusting Information To create other types of boxes, you must first follow the procedures presented earlier in this document to connect a laptop computer to the Voice Mail card and access Box Information setup screens.
  • Page 58 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Account 2702 Number of seconds to wait 0 - 9 A prompt for the Number Box before determining all digits Item number refers Setup are entered to the box number.
  • Page 59 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number ACD Box Setup 2520 Number of mailbox that (Valid mailbox A prompt for the owns the ACD box number) Item number refers to the box number.
  • Page 60 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number ACD Box Setup 2529 Action to take if caller elects 0 = Return A prompt for the not to remain in queue 1 = Say ‘Goodbye’...
  • Page 61 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Business Hours 5046 Hour lunch service begins 00 - 24 A prompt for the Setup Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).
  • Page 62 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Call Transfer 5003 Sequence to complete an (Refer to technical Information external transfer bulletin and phone Setup documentation) 5004 Call Transfer Sequence to return from no...
  • Page 63 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Class of 7000 Number of days after which 0 - 99 A prompt for the Service Setup Old messages are auto- Item number refers...
  • Page 64 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Class of 7009 Say position in line to calls 1 = Yes A prompt for the Service Setup in queue? 0 = No Item number refers to the Class of Service number.
  • Page 65 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Class of 7018 Digits callers can press 1 - 9, # A prompt for the Service Setup while holding Item number refers to the Class of Service number.
  • Page 66 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Directory Box 2605 Maximum number of digits 1 - 9 A prompt for the Setup to collect from callers Item number refers to the box number.
  • Page 67 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Holiday 5050 (With parameter 5051) 00-12 A prompt for the Schedule Setup Holiday month Item number refers to the holiday number. Enter 1 through 20.
  • Page 68 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Line Information 1006 Outgoing calls allowed on 1 = Yes A prompt for the Setup this line? 0 = No Item number refers to the line number.
  • Page 69 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Mailbox Setup 2101 Sequence to turn on (See technical A prompt for the message waiting lamp bulletin or phone Item number refers documentation) to the box number.
  • Page 70 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Mailbox Setup 2120 Type of transfer 0 = None A prompt for the 1 = Blind Item number refers 2 = Wait for answer to the box number.
  • Page 71 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Mailbox Setup 2131 (With parameter 2134) 00 - 20 A prompt for the Minutes between calls to Item number refers pager to the box number.
  • Page 72 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Mailbox Setup 2144 (With parameters 2142 and 0 = Always A prompt for the 2143) Schedule during 1 = Day only Item number refers...
  • Page 73 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Mailbox Setup 2154 (With parameter 2155) 0 = Always A prompt for the Schedule during which 1 = Day only Item number refers message delivery is active 2 = Night only to the box number.
  • Page 74 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Other 5018 Maximum box length caller 2 - 4 Customizations can dial Setup 5019 0 - 10 Other Seconds of initial pause Customizations before main greeting is...
  • Page 75 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Question Box 2402 Voice answers? (versus 1 = Yes A prompt for the Setup digit) 0 = No Item number refers to the box number.
  • Page 76 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Question Box 2416 Answer type for Question 6 0 = Voice A prompt for the Setup 1 = Digits Item number refers to the box number.
  • Page 77 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Question Box 2425 If the answer type is digits, 1 - 999 A prompt for the Setup minimum number of digits Item number refers that must be entered for to the box number.
  • Page 78 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Question Box 2434 If the answer type is digits, 1 - 999 A prompt for the Setup maximum number of digits Item number refers that can be entered for valid to the box number.
  • Page 79 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Question Box 2442 Number of seconds of 1 - 99 A prompt for the Setup silence before Voice Mail Item number refers determines caller has to the box number.
  • Page 80 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Question Box 2449 Number of seconds of 1 - 99 A prompt for the Setup silence before Voice Mail Item number refers determines caller has to the box number.
  • Page 81 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Routing Box 2306 Single-digit dialing (Valid box number) A prompt for the Setup destination for digit 6 Item number refers to the box number.
  • Page 82 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number Routing Box 2316 Seconds to wait for a digit 0 - 9 Setup 2317 Basis used to route call Routing Box 0 = Digits dialed...
  • Page 83 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number VM.CFG Setup 9011 pagetime= See the Installation Manual. VM.CFG Setup 9012 pagerretry= See the Installation Manual. VM.CFG Setup 9014 maxpasswordlength= See the Installation Manual.
  • Page 84 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number VM.CFG Setup 9118 languages= See the Installation Manual. VM.CFG Setup 9120 dtmfsendon= See the Installation Manual. VM.CFG Setup 9121 dtmfsendoff= See the Installation Manual.
  • Page 85 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number VM.CFG Setup 9174 cdspeed= See the Installation Manual. VM.CFG Setup 9182 ignoreinitialdisconnect See the Installation Manual. VM.CFG Setup 9190 lineaccessontransfer See the Installation Manual.
  • Page 86 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number VM.CFG Setup 9226 cp.noans= See the Installation Manual. VM.CFG Setup 9227 onhookdtmf See the Installation Manual. VM.CFG Setup 9229 answerack= See the Installation Manual.
  • Page 87 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number VM.CFG Setup 9344 mwoffreps= See the Installation Manual. VM.CFG Setup 9346 faxprefix= See the Installation Manual. VM.CFG Setup 9349 faxgeneraldelivery= See the Installation Manual.
  • Page 88 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Task Param. Description Acceptable Values Notes: Number VM.CFG Setup 9395 dialtone2frequency= See the Installation Manual. Serial Number 4000 — Voices the system’s serial number. NUMLINES.TXT 4001 Adjusts the code number (Code supplied by...

  • Page 89: Using The Teleparameter Feature To Adjust The System Setup

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2.6.3 Using the Teleparameter Feature to Adjust the System Setup You can use the Teleparameter feature to adjust the system setup at any time. It is not necessary to bring down the system to make modifications. To use the Teleparameter feature to adjust information, follow steps 1 through 4 in the procedure in section 2.6.1.

  • Page 90: System Supervisor Instructions

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. System Supervisor Instructions The procedures provided in this section indicate how a system supervisor can make changes to the system setup by calling into the system using a telephone. Each of these procedures can also be performed by accessing the Voice Mail software screens through a serial connection to a laptop PC.
  • Page 91 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. From the Supervisors menu, press 1 for Mailbox Administration. 4. When prompted, enter the number of the mailbox you want to add, modify, or delete. The system voices the number back to you.
  • Page 92 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE To modify the mailbox on the system, press 3. The system voices the Options menu: Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password...
  • Page 93 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 10. Once you record a greeting, the system voices the following prompts: To Replay the Greeting Press 1 To Re-Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting...
  • Page 94 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 15. The system voices a prompt identifying the current message notification setup, then voices the notification options: Press 1 if you would like to change the number Press * to turn this feature on or off, or Press # if you are satisfied Follow the prompts to complete the procedure.

  • Page 95: Working With Routing Boxes

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3.2 Working with Routing Boxes 3.2.1 Understanding the Routing Box Setup The Voice Mail is pre-configured with 3 Routing boxes to process calls. Routing box 800 answers calls during office open business hours (specified as “day service” hours during set up), box 801 answers calls after day service hours, and box 821 routes calls after they have already passed through box 800 or 801.
  • Page 96 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Note: If the system is set up to provide callers single-digit call routing options (“…Press 2 for Sales…”), those options are also voiced to callers during this greeting. Box 800, Greeting 1 Example: “[Company] is closed today for the holiday.

  • Page 97: Recording Routing Box Greetings Or Changing Currently Active Greetings

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE Other Greetings Up to 10 different greetings can be recorded and stored in each Routing box. Procedures for recording additional greetings and changing the currently active greeting in each box are provided later in this section.
  • Page 98 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 2. Press 3 to change options. The system voices the Options menu: Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3...

  • Page 99: Changing The Single-Digit Call Routing

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE “…Press 2 for Sales…”). Note that you can modify the single-digit call routing options by following the procedure provided later in this section. 7. To re-record the greeting, press 2. The system prompts you to enter the number of the greeting you want to re-record.
  • Page 100 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voices...

  • Page 101: General System Maintenance

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE To Change the Greeting Press 1 To Change the Routing Press 2 To Exit Press # 7. To change the routing structure, press 2. The system voices the prompt, “For digits zero through nine, please enter the digit, or press * for special routing options.”...
  • Page 102 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voices...

  • Page 103: Recording A Broadcast Message For All Mailboxes

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3.3.2 Recording a Broadcast Message for All Mailboxes A broadcast message is automatically sent to every mailbox on the system. The message is played to the mailbox owners the first time they log into their mailbox following the recording of the broadcast message.

  • Page 104: Transferring A Caller To A Mailbox's Voice Mail

    DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE 3. From the Supervisors menu, press 5 for System Broadcast Message. The system voices the following options: To Hear the Current Broadcast Message Press 1 To Re-record the Broadcast Message Press 2...
  • Page 105 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE • Action immediately preceding problem. • Action taken since problem occurred. Attempt to duplicate the problem: • Note the actions taken that apparently invoke the problem. • Recall any recently made system set up changes that may be contributing to or causing the problem.
  • Page 106 DX-80 H 09/01 RIVE OICE NSTALLATION AND UPERVISOR UIDE...

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