Automated Attendant (Optional) - Comdial DX-80 Installation & Maintenance Manual

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Continue making other programming changes or exit PC-DBA programming.
Note: changes made via PC-DBA are NOT updated to the DX-80 system memory until a "SEND" function
has been performed. Please refer to the Programming Guide section of this manual to learn more about
this procedure.

Automated Attendant (optional)

The DX-80 Auto Attendant option can greatly enhance business office productivity by providing either a full-duty
automated attendant to handle all incoming system calls or a part-duty automated attendant to handle overflow traffic
only when the primary attendant cannot handle calls or after hours when the position may not be staffed.
The optional Automated Attendant Module (AAM) may be added to the DX-80 System. The AAM is installed inside of
KSU1 and provides a maximum of 120 seconds of programmable voice announcements. The AAM provides four
ports
to handle four (4) simultaneous callers. These voice announcements include: Day, Evening, Noon and
Temporary greeting messages; Waiting, Invalid, Busy, No Answer, Good-Bye and Inquiry prompts/instructions. The
maximum recording time for each greeting/message and the actual recording for each voice announcement is setup
via Attendant Administration.
Related Features
Attendant Administration
Related Programming
Call Handling - Auto Attendant (Category 1, 2 and 3)
System Application - Time Switching
Operation – Setting up the Auto-Attendant Greetings and Messages
Proper setup of the automated attendant will require some planning prior to entering the setup session.
Adequate planning of announcements and the required results are essential to deploying a successful
automated attendant operation. Consider the ten (10) messages/greetings and any specific telephone
system dialing operations that have been established for your DX-80 application.
Consider the following:
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What are the extension numbers that should be listed in the greeting, if any?
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Should any UCD Group directory numbers be announced? (For example, dial 410 for Sales.)
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Will you be using the "Inquiry" message? (The Inquiry "*" may be dialed during the DAY, ALT, or EVE
Greeting to provide a recorded announcement to the caller – for example, directions to the office: "To get
recorded directions to our office, dial *. Otherwise, stay on the line and we'll be with you soon.")
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Do you want to advise callers of the "Waiting Code"? (The Waiting Code, "#" may be dialed when the called
party's extension is busy. When the caller hears the "BUSY MSG" she may dial the Waiting Code to wait 10
seconds. When ten seconds have expired the DX-80 system will automatically try the extension again.)
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Prepare a written announcement for each message/greeting.
Messages/Greetings are as follows:
DAY GREETING - This is the greeting the callers hear when they are answered while the system is in "DAY"
mode of operation. (For example, "Hello, this is xyz company. If you know your party's extension number,
dial it now. Dial '0' for the system attendant. For sales, dial '410.' To get recorded directions to our office, dial
'*'. Otherwise stay on the line, we will be with you shortly.")
ALT GREETING - This is the greeting that callers hear when they are answered while the system is in
"ALTernate" mode of operation.
EVE GREETING - This is the greeting that callers hear when they are answered while the system is in
EVEning mode of operation. (For example, "Hello, this is xyz company. You have reached us after our
regular business hours. If you know your party's extension number, dial it now. To get recorded directions to
our office, dial '*'. Thank you for calling.")
P7290 IMM
DX-80 I M
NSTALLATION AND AINTENANCE
3-19
M
ANUAL
DISA (Direct Inward System Access)