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Appendix E:
Obtaining Technical Support
Bluesocket is committed to providing complete technical support to its customers.
If you have a question concerning your Bluesocket products, refer to the technical
documentation, including release notes, supplied with your distribution. You should be
able to find the answer to your question in these documents.
If you need further assistance, please first contact your authorized Bluesocket value-added
reseller from whom you purchased your products. Your Bluesocket reseller is familiar with
you and your particular installation, and has technical support staff ready to assist you.
Contacting Bluesocket Customer Support
If you require further assistance, and you are a BLUE STANDARD or BLUE PREMIUM
service contract customer, you can reach our support department directly using the
following information:
•
e-mail:support@bluesocket.com
•
telephone: In the US, dial toll-free 1-866-633-3358 and then press 2 at
the prompt to reach Bluesocket customer support personnel
from 8:00 a.m. to 6:00 p.m. eastern time.
From locations outside of the US, dial +1-781-328-0888 and
then press 2 at the prompt to reach Bluesocket customer
support personnel.
Live telephone support is available 24 hours per day, 7 days
a week for BLUE PREMIUM customers.
•
Internet: http://www.bluesocket.com
•
postal mail: Bluesocket, Inc.
10 North Avenue
Burlington, MA 01803 USA
E-2
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