Xerox B310 Service Manual page 93

Action
Are the contacts free of
contamination and damage?
Step 6
Clean or repair the smart chip
contact.
Does the problem remain?
Step 7
Reseat the smart chip contact
cable on the controller board.
Does the problem remain?
M M i i s s m m a a t t c c h h e e d d S S u u p p p p l l i i e e s s E E r r r r o o r r S S e e r r v v i i c c e e C C h h e e c c k k
Action
Step 1
Check whether the supplies
installed are genuine and
supported by the printer model.
Are the supplies genuine and
supported Xerox units?
Step 2
Install genuine and supported
Xerox units.
Does the problem remain?
Step 3
Replace the affected supply with
the correct unit.
Does the problem remain?
Yes
Go to step 7.
Contact the next level of support.
Yes
Go to step 3.
Go to step 3.
Contact the next level of support.
Diagnostics and Troubleshooting
No
The problem is solved.
The problem is solved.
No
Go to step 2.
The problem is solved.
The problem is solved.
Xerox B310 Printer
®
Service Manual
93