Xerox B310 Service Manual page 40

Diagnostics and Troubleshooting
Action
Step 1
1 Remove any packing material
left on the imaging unit.
You may need a pair of pliers
to remove pieces of plastic
inside the imaging unit.
2 Make sure that there are no
obstructions between the
charge roller and
photoconductor drum.
Does the problem remain?
Step 2
1 Turn off the printer, wait for 10
seconds, and then turn on the
printer.
2 Set the toner darkness to a
lighter setting.
From the control panel,
navigate to Settings > Print >
Quality > Toner Darkness.
Does the problem remain?
Step 3
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 4
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 5
Remove any packing material left
on the imaging unit.
You may need a pair of pliers to
remove pieces of plastic inside the
imaging unit.
Does the problem remain?
Step 6
40 Xerox B310 Printer
®
Service Manual
Yes
Go to step 2.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 6.
Go to step 7.
No
The problem is solved.
The problem is solved.
Go to step 4.
The problem is solved.
The problem is solved.
The problem is solved.