Xerox B310 Service Manual page 54

Diagnostics and Troubleshooting
Action
Step 1
1 Make sure that the printer is
not placed in a cold and damp
area.
2 Print 15 simplex pages to dry
the transfer roller.
Does the problem remain?
Step 2
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 3
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 4
Check the status of the imaging
unit.
Is the imaging unit near its end of
life?
Step 5
Remove, and then insert the
imaging unit.
Does the problem remain?
Step 6
Replace the imaging unit.
Does the problem remain?
54 Xerox B310 Printer
®
Service Manual
Yes
Go to step 2.
Go to step 4.
Go to step 4.
Go to step 6.
Go to step 6.
Contact the next level of support.
No
The problem is solved.
Go to step 3.
The problem is solved.
Go to step 5.
The problem is solved.
The problem is solved.