Xerox B310 Service Manual page 64

Diagnostics and Troubleshooting
Note: Before performing this print quality check, print the Print Quality Test Pages. From the
control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then
perform the initial print quality check. See
Action
Step 1
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 2
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 3
Set the paper type, texture, and
weight to match the paper loaded.
From the control panel, navigate
to Settings > Paper > Media
Configuration > Media Types.
Does the problem remain?
Step 4
Remove, and then install the fuser.
See Fuser removal.
Does the problem remain?
Step 5
Replace the fuser.
Does the problem remain?
64 Xerox B310 Printer
®
Service Manual
Performing the initial troubleshooting check
Yes
Go to step 3.
Go to step 3.
Go to step 4.
Go to step 5.
Contact the next level of support.
No
Go to step 2.
The problem is solved.
The problem is solved.
The problem is solved.
The problem is solved.
.