Xerox B310 Service Manual page 108

Diagnostics and Troubleshooting
Action
Does the problem remain?
Step 5
• From the control panel,
navigate to the Reports menu.
• Select Device Statistics and
Device Settings.
Does the problem remain?
Step 6
Check if the printer has a scanner.
Does the printer have a scanner?
Step 7
Using the scanner, perform a one-
page copy job in color.
Does the problem remain?
Step 8
• Turn off the printer.
• At the rear of the printer,
connect the network cable,
USB cable, and the fax line.
• Turn on the printer.
Does the problem remain?
Step 9
• Start the printer in Invalid
engine mode. See Entering
invalid engine mode.
• Check if an Invalid Engine
Code message appears.
Does the Invalid Engine Code
message appear?
Step 10
Using the Device Settings report
that is printed in step 5, check if
the firmware level is older than the
latest available version.
Is the firmware version older, and
does the customer agree to
update the firmware?
Step 11
Update the firmware to the latest
version.
Does the problem remain?
108 Xerox B310 Printer
®
Service Manual
Yes
Go to step 12.
Go to step 7.
Go to step 12.
Go to step 9.
Go to step 10.
Go to step 11.
Go to step 12.
No
Go to step 6.
Go to step 8.
Go to step 8.
Go to step 10.
Contact the next level of support.
Contact the next level of support.
The problem is solved.