Xerox B310 Service Manual page 88

Diagnostics and Troubleshooting
C C h h a a n n g g i i n n g g T T h h e e S S e e r r v v i i c c e e P P l l a a n n ( ( N N o o n n - - P P a a g g e e P P a a c c k k ) )
Contact the relevant OpCo to obtain a conversion code:
• US: Provide the printer Serial Number and Total Meter Read using the email template provided in
Eureka Tip 1465824. A conversion PIN code is provided within 10 minutes. For any service plan
conversion issues or special requests, phone Xerox Corporate Licensing Systems (XDSS), 1–800–
890–3260.
• Xerox Business Solutions (XBS): All requests for service plan conversions must be approved by the
XBS VP of Service. Request your field service manager to contact your XBS company VP of Service
for direction. The XBS Core Company VP of Service will require authorization to convert the printer
from sold to metered, and will provide a status of your request. Do not phone Field Engineering to
request a conversion code.
• US Authorized Service Provider (ASP): Provide the printer Serial Number and Total Meter Read
using the email template provided in Eureka Tip 1465824. A conversion PIN code is provided
within 10 minutes. For any service plan conversion issues or special requests, phone Xerox
Corporate Licensing Systems (XDSS), 1–800–890–3260.
• Canada: Provide the printer Serial Number and Total Meter Read using the email template
provided in Eureka Tip 1465824. A conversion PIN code is provided within 10 minutes. For any
service plan conversion issues or special requests, phone Customer Delivery Organization (CDO)
field support, 1–800–647–1331.
Note: The service plan conversion code must be entered within 500 Total Impression counts. If
this count is exceeded, a new code is required.
Using The Control Panel
1. From the control panel, navigate to Settings > Supplies Plan > Plan Conversion.
2. Record the Total Impressions and Device Serial Number.
3. Contact the relevant OpCo to obtain the conversion code.
4. After receiving the conversion code, on the control panel, navigate to Supplies Plan > Plan
Conversion > Conversion Code.
5. Enter the conversion code provided, then select Convert Plan.
6. Navigate to Supplies Plan > Plan Conversion > Current Plan to confirm the conversion is
successful.
Using The Embedded Web Server
1. Open a web browser, and then type the printer IP address. If necessary, ask the customer to enter
the Admin password.
2. From the home page, navigate to Settings > Supplies Plan > Plan Conversion.
3. Record the Total Impressions and Device Serial Number.
4. Contact the relevant OpCo to obtain the conversion code.
5. After receiving the conversion code, on the embedded web server, navigate to Settings > Supplies
Plan > Plan Conversion > Conversion Code.
88 Xerox B310 Printer
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Service Manual