Xerox B310 Service Manual page 107

D D . . C C o o l l l l e e c c t t i i n n g g I I n n f f o o r r m m a a t t i i o o n n F F r r o o m m T T h h e e U U s s e e r r
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
9 9 0 0 0 0 E E r r r r o o r r s s
9 9 0 0 0 0 E E r r r r o o r r M M e e s s s s a a g g e e s s
Error code
900.xx
9 9 0 0 0 0 E E r r r r o o r r S S e e r r v v i i c c e e C C h h e e c c k k
Action
Step 1
• Perform a POR.
• Check if a 900.xx error code
appears on the display.
Does a 900.xx error code appear?
Step 2
Check if another type of error code
appears instead of the 900.xx
error code.
Does a different error code
appear?
Step 3
See the error code and its service
instructions in the printer service
manual.
Does the problem remain?
Step 4
• Turn off the printer.
• At the rear of the printer,
disconnect the network cable,
USB cable, and the fax line.
• Turn on the printer.
Description
Unrecoverable RIP software error/
illegal trap.
Yes
Go to step 4.
Go to step 3.
Go to step 4.
Go to step 12.
Diagnostics and Troubleshooting
Action
See 900 service error check
No
Go to step 2.
Go to step 4.
The problem is solved.
Go to step 5.
Xerox B310 Printer
®
Service Manual
.
107