Xerox B310 Service Manual page 62

Diagnostics and Troubleshooting
Action
Step 1
1 Remove any packing material
left on the imaging unit.
You may need a pair of pliers
to remove pieces of plastic
inside the imaging unit.
2 Make sure that there are no
obstructions between the
charge roller and
photoconductor drum.
Does the problem remain?
Step 2
Remove, and then insert the toner
cartridge.
Does the problem remain?
Step 3
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 4
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 5
Remove, and then insert the
imaging unit.
Does the problem remain?
Step 6
Replace the imaging unit.
Does the problem remain?
Step 7
1 Remove the imaging unit.
2 Clean the printhead laser glass
window with a soft cloth.
Does the problem remain?
62 Xerox B310 Printer
®
Service Manual
Yes
Go to step 2.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 6.
Go to step 7.
Contact the next level of support.
No
The problem is solved.
The problem is solved.
Go to step 4.
The problem is solved.
The problem is solved.
The problem is solved.
The problem is solved.