Xerox B310 Service Manual page 92

Diagnostics and Troubleshooting
Action
Step 6
Clean the smart chip contact.
Does the problem remain?
Step 7
Reseat the smart chip contact
cable on the controller board.
Does the problem remain?
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Action
Step 1
Check whether the imaging unit
installed is genuine and supported
by the printer model.
Is the imaging unit a genuine and
supported Xerox unit?
Step 2
Install a genuine and supported
Xerox imaging unit.
Does the problem remain?
Step 3
1 Check the imaging unit
contacts for contamination.
2 Check the imaging unit for
leaks and damage.
Are the imaging unit and its
contacts free of contamination
and damage?
Step 4
Clean or replace the imaging unit.
Does the problem remain?
Step 5
1 Check the imaging unit smart
chip contacts for
contamination.
2 Check if the contacts are bent
or damaged.
92 Xerox B310 Printer
®
Service Manual
Yes
Go to step 7.
Contact the next level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7.
No
The problem is solved.
The problem is solved.
No
Go to step 2.
The problem is solved.
Go to step 4.
The problem is solved.
Go to step 6.