Xerox B310 Service Manual page 58

Diagnostics and Troubleshooting
Action
You may need a pair of pliers
to remove pieces of plastic
inside the imaging unit.
2 Make sure that there are no
obstructions between the
charge roller and
photoconductor drum.
Does the problem remain?
Step 4
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 5
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 6
Remove, and then insert the
imaging unit.
Does the problem remain?
V V e e r r t t i i c c a a l l D D a a r r k k S S t t r r e e a a k k s s W W i i t t h h P P r r i i n n t t M M i i s s s s i i n n g g C C h h e e c c k k
Note: Before performing this print quality check, print the Print Quality Test Pages. From the
control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then
perform the initial print quality check. See
58 Xerox B310 Printer
®
Service Manual
Yes
Go to step 6.
Go to step 6.
Contact the next level of support.
Performing the initial troubleshooting check
No
Go to step 5.
The problem is solved.
The problem is solved.
.