Xerox B310 Service Manual page 61

Action
Step 1
Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 2
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 3
1 Perform a POR.
2 Perform a print test.
Does the problem remain?
Step 4
Check the status of the imaging
unit.
Is the imaging unit near its end of
life?
Step 5
Replace the imaging unit.
Does the problem remain?
C C l l i i p p p p e e d d P P a a g g e e s s o o r r I I m m a a g g e e s s C C h h e e c c k k
Note: Before performing this print quality check, print the Print Quality Test Pages. From the
control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then
perform the initial print quality check. See
Yes
Go to step 3.
Go to step 3.
Go to step 4.
Go to step 5.
Contact the next level of support.
Performing the initial troubleshooting check
Diagnostics and Troubleshooting
No
Go to step 2.
The problem is solved.
The problem is solved.
Contact the next level of support.
The problem is solved.
Xerox B310 Printer
®
Service Manual
.
61