Xerox B310 Service Manual page 42

Diagnostics and Troubleshooting
Action
If the printer is using a third-party
cartridge, then refer the users to
their cartridge supplier.
Is the printer using a genuine and
supported Xerox toner cartridge?
Step 4
Insert a genuine and supported
Xerox toner cartridge.
Does the problem remain?
Step 5
1 Remove any packing material
left on the imaging unit.
You may need a pair of pliers
to remove pieces of plastic
inside the imaging unit.
2 Firmly shake the imaging unit
to redistribute the toner, and
then insert it.
Does the problem remain?
Step 6
1 Make sure that the transfer
roller is properly installed.
2 Check the transfer roller for
contamination and damage.
Is the transfer roller free of
contamination and damage?
Step 7
Remove, and then install the
transfer roller. See Transfer roller
removal.
Does the problem remain?
Step 8
Replace the transfer roller.
Does the problem remain?
Step 9
1 Remove the right cover. See
Right cover removal.
2 Make sure that the HVPS1
cable on the controller board
and HVPS is properly
connected.
42 Xerox B310 Printer
®
Service Manual
Yes
Go to step 5.
Go to step 6.
Go to step 9.
Go to step 8.
Go to step 9.
Go to step 10.
No
The problem is solved.
The problem is solved.
Go to step 7.
The problem is solved.
The problem is solved.
The problem is solved.