Table 27 Troubleshooting: Printer Prints With Missing Dots In Characters; Table 28 Troubleshooting: Printer Sounds Like It's Printing But Nothing Prints; Table 29 Troubleshooting: Printer Will Not Load Or Feed Paper - TransAct POSjet 1500 Programmer's Manual

Programmer' s Guide
Printer Prints With Missing Dots In Characters
Possible Cause
Ink Buildup On Ink Cartridges

Table 27 Troubleshooting: Printer Prints With Missing Dots in Characters

Printer Sounds Like It's Printing But Nothing Prints
Possible Cause
Paper Path Jammed
Ink Buildup On Ink Cartridges or has
deprimed.

Table 28 Troubleshooting: Printer Sounds Like It's Printing But Nothing Prints

Printer Will Not Load Or Feed Paper
Possible Cause
Covers Open
Paper Path Jammed
Paper Not Installed Correctly

Table 29 Troubleshooting: Printer Will Not Load or Feed Paper

Nov-07
®
POSjet 1500
Remedy
Press the Button 2-3 times and try to print again. The
Button cycles the printer's ink cartridge cleaning
wipers.
If the New Cartridge Button Works:
Resume printing and remember to use
the * Button to place the printer into
STANDBY/OFF mode while not in
use.
Remedy
Open printer's covers and check to see if there is any debris in the paper
path that may cause paper not to feed correctly.
If You See Debris:
Unplug the printer and clear any
debris. Plug the printer back in. Press
and hold the Button to advance
paper. Try printing again.
Press the Button 2-3 times and try to print again. The
Button cycles the printer's ink cartridge cleaning
wipers.
If New Cartridge Button Works:
Resume printing and remember to use
the * Button to place the printer into
STANDBY/OFF mode while not in
use.
If the problem still exists, contact TransAct's Ithaca Facility. See
Contacting TransAct's Ithaca Facility
Remedy
Close the printer's covers making sure that they are fully snapped into place.
Check the paper path for debris and/or jammed paper which might cause the
covers not to fully close.
Open the printer's covers and check to see if there is any debris in the
paper path that may cause paper not to feed correctly.
If You See Any Debris:
Unplug the printer and clear any
debris. Plug the printer back in and
press and hold the Button to
advance paper.
Remove all paper from the printer. Then, reload the paper roll, making sure that
the leading edge of the paper does not extend past the molded paper stop mark
on the front cover. Refer to"Installing a New Paper Roll Using Insta-Load
page 33.
Rev M
Codes and Commands
If the New Cartridge Button Does
Not Work:
Replace with a new ink cartridge.
Dispose of the used ink cartridge.
Resume printing.
If There Is No Debris:
Press the Button
2-3 times to cycle the printer's
automatic cleaning mechanism. Try
printing again. If the problem still
exists, contact TransAct's Ithaca
Facility.
If New Cartridge Button Does Not
Work:
Replace with a new ink cartridge.
Dispose of the used ink cartridge.
on page v.
If There Is No Debris:
Call TransAct's ithaca facility. See
Contacting TransAct's Ithaca
"
Facility
", on page v.
®
" on
Page 89