Startup Troubleshooting; Table 21 Startuptroubleshooting Help - TransAct POSjet 1500 Programmer's Manual

Programmer' s Guide

Startup Troubleshooting

This troubleshooting section provides solutions to problems that may occur with your printer during installation.
Printer Does Not Turn ON
Possible Cause
Printer is OFF
No Power
No DC Power
Defective Interface Card
Printer Will Not Communicate (prints illegible receipts)
Possible Cause
Incorrect Cable Configuration
Incorrect Printer Configuration
Incorrect Cash Drawer Settings
Defective Interface Card
Ink Cartridge Status Indicator Flashing/ Printer will not Operate
Possible Cause
Cartridges(s) Not Installed
Poor Cartridge Installation
Nov-07
®
POSjet 1500
Press and release the * Button
Confirm that power is available, and that the power cord is fully seated in
the power supply's power socket.
Check the connection of the power supply output cable to the printer.
Check the printer's interface card for damage. Replace if needed.
Turn printer OFF and reconnect communication cables.
Compare configuration settings with application requirements.
Use Self-Test to print out the printer's configuration settings, or compare
to the configuration receipt that shipped with your printer.
Most Frequent Configuration Incompatibilities
Parallel Printer
Emulation
Carriage Return Options
Serial Printer
Emulation
RS-232 Serial Interface (baud rate)
Carriage Return Options
Knife Option
The Knife option is not automatically detected by the printer at initial power
on. It must be enabled at the factory using the printer's configuration
mode. Be sure that the knife option is selected in configuration mode.
Dual Color Option
The Dual Color option is not automatically detected by the printer at initial
power on. It must be enabled at the factory in configuration mode. If the
printer is configured for dual color and operation is attempted without the
second pen installed, the printer will generate an Error Fault. To avoid this
Fault, the option must be disabled. A Dual cartridge printer can be
operated with only the left cartridge installed if the Color configuration is
set to Black Only.
Confirm that the sticker on the bottom of your printer matches the
application system requirements. The setting should be one of two: Ithaca,
and Epson. See "Connecting the Cash Drawer", on page 26.
Check the Interface Card for damage. Replace if needed.
Remedy
Ensure that the ink cartridge(s) are properly installed and the blue latch(es)
are closed properly. If the printer is configured for two cartridges, both
must be present. See "Installing Ink Cartridges", on page 31.
Remove ink cartridge(s) and re-install. Make sure the blue latches
are closed properly. See "Installing Ink Cartridges", on page 31.

Table 21 StartupTroubleshooting Help

Rev M
Codes and Commands
Remedy
Remedy
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