TransAct POSjet 1500 Operator's Manual
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TransAct POSjet 1500 Operator's Manual

Transact posjet 1500: user guide
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®
jet
1500
OPERATOR'S
GUIDE
20-03396
Rev E
Nov-07

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Summary of Contents for TransAct POSjet 1500

  • Page 1 ® 1500 OPERATOR’S GUIDE 20-03396 Rev E Nov-07...
  • Page 3 Rev A Initial Release. Rev B Update disclaimer Rev C updated paper case p/n’s, descriptions & qtys Rev D Pg 36 removed “buzzer” option Rev E Added RoHS part numbers for the power cords in Appendix F...

  • Page 5: Product Information

    TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains information that is both confidential and proprietary to TransAct. Recipient shall not disclose any portion of this document to any third party.
  • Page 6 Never ship a printer by any means with any ink cartridge(s) installed. materials in the event that you need to send the printer in for servicing. TransAct Technologies is not responsible for damaged return items that are not packaged in original shipping material.

  • Page 7: Where Can You Find More Information

    Technical Support section you can find the most current versions of the Operator’s Guide and Programmer’s Guide. Upon entering our web site, you will be brought to the “Welcome to TransAct” screen. This intro page has the Ithaca Brand listed at the top right. Click on the Ithaca logo.
  • Page 8 Contacting TransAct’s Ithaca Facility Contact TransAct’s Ithaca facility for information about the POSjet® 1500 Printer and how it works with your system. For information on International distribution, visit our web site at www.transact-tech.com. Contact the TransAct’s Sales and Technical Support Departments at the following address and telephone or fax numbers.
  • Page 9 ' ' ' ' The “POSjet 1500 Features and Specifications” sub-section provides the required specifications for the POSjet’s proper installation and usage. Topics include interface requirements, operating conditions, power requirements, printing characteristics, and media specifications.

  • Page 11: Table Of Contents

    <' Installing Ink Cartridges... 20 Installing a New Paper Roll Using Insta-Load™... 22 Placing the Printer In Self-Test Mode (printing the Configuration Summary Receipt)... 24 Exiting Self-Test Mode ... 24 Matching Printer Configuration Settings to your System... 24 # # # # Validation Orientation...
  • Page 12 & & & & ? &' & ? &' & ? &' & ? &' & Verifying Printer Setup and Configuration Settings... 46 Verifying the Communications Interface Card... 46 Verifying the Cash Drawer Interface... 46 Verifying the Printer... 48 &...
  • Page 13 Figure 9 Connecting the DC Power Cord (no power supply) ... 17 Figure 10 Paper Low Setup (adjusting the sensor) ... 18 Figure 11 Installing New Paper Roll ... 23 Figure 12 Printer Dimensions... 38 Figure 13 Environmental Conditions:Typical Operating Range ... 39 Figure 14 Receipt Printable Area ... 41 Figure 15 Paper Roll and Paper Core Diameters ...
  • Page 14 Table 22 Troubleshooting: Printer Will Not Print (Error Light OFF)... 57 Table 23 Troubleshooting: Printer Prints With Missing Dots in Characters ... 58 Table 24 Troubleshooting: Printer Sounds Like It’s Printing But Nothing Prints ... 58 Table 25 Troubleshooting: Printer Will Not Load or Feed Paper ... 58 Table 26 Paper Ordering Information...
  • Page 15 By following the instructions in this section, the POSjet® 1500 will be ready to accept commands and successfully interface with your system in just a few minutes. Follow the steps below when setting up your printer. Overview of Printer Controls... pg. 6 Step-by-Step Installation Instructions Step 1: Unpack the Printer ...

  • Page 16: Figure 1 Keypad Buttons And Indicator Lights

    The keypad contains 3 buttons and 6 indicator lights. The * Button is used in conjunction with the keypad controls to perform operating tasks and is located on the front of the printer. The cover open button on the left side of the console opens the printer’s paper cover.

  • Page 17: Button

    ( Button are: &!)!# Ink usage is monitored by the printer. When the ink supply is low, the indicator light for the left or right cartridge will blink. After replacing the cartridge(s), press the %(+ &!)!# cartridge has been installed.
  • Page 18 Revision E...

  • Page 19: Revision E

    & (! #% # &) ! : # supply has been exhausted, the printer will stop, and the paper is reloaded, the indicator lights will be extinguished and the printer will resume operation. If the POSjet 1500 is equipped with the optional paper low feature, the decreases below a preset minimum.

  • Page 20: Step-By-Step Installation Instructions

    Step 1: Unpack the Printer Be sure to save the box and packing materials in case you need to send the printer in for service. Transact Technologies is not responsible for damaged return items that are not packaged in original shipping material. Refer to “Return Materials Authorization and Return Policies”, on page ii for information on what to do if you have to...

  • Page 21: Figure 3 Power And Communications Connections

    Step 2: Connect Power and Communications * * / * * / * * / * * / Figure 3 Power and Communications Connections Three cables are required to be connected to the printer Power • Communications • Cash Drawer •...

  • Page 22: Using The Cable Restraints

    Cable restraints are developed to protect against accidental unplugging of the printer while it is in use. Be sure to properly route the communications cable using the restraints provided on the back of the printer. Figure 4 Using the Cable Restraints...

  • Page 23: Figure 5 Connecting Serial Cables

    Connect the appropriate communications cable to the printer as shown in the following figures. Cables are provided by your dealer, the system installer or are available through TransAct. If you are unsure of the interface installed in your printer, refer to “Verifying the Communications Interface Card” on page 46.

  • Page 24: Figure 6 Connecting Parallel Cable

    Disconnect all power from the printer and host system or personal computer. Connect the 25/36-pin Parallel Interface Cable to the connector located on the back of the printer. Tighten the two mounting screws on each side of the cable connector (25-pin only). Or, engage the locking clips (36-pin only).

  • Page 25: Figure 7 Connecting The Cash Drawer Cable

    The POSjet 1500 printer can be configured to operate with cash drawers designed to work with printers from different manufacturers. This configuration is preset at the factory and is identified by means of a label affixed to the bottom of the printer. The POSjet 1500 currently supports Ithaca, Epson, and Star compatible cash drawers.

  • Page 26: Figure 8 Connecting The Ac Power Cord (With Power Supply)

    Orientate the printer upside-down and find the POSjet’s power supply’s power socket. Locate the power cord and connect it to the power socket (power supply) located on the back of the printer and to an external power outlet. The socket-outlet shall be installed near the equipment and shall be easily accessible.

  • Page 27: Connecting The Dc Power Cord (No Power Supply)

    Failure to use the cable restraints may result in the printer becoming accidently unplugged during operation. Set the printer into OPERATIONAL/ON mode by pressing the * Button. The printer takes 1.5 seconds to begin operation. Figure 9 Connecting the DC Power Cord (no power supply)

  • Page 28: Adjusting The Paper-Low Sensor

    Step 3: Paper Low Setup A receipt paper-low sensor is provided as an optional feature. This adjustable paper-low assembly allows the printer to detect when the paper roll is between 1.42" and 0.885" (36.1mm and 22.5mm) in diameter, and to issue a paper low status to the application.

  • Page 29: Table 2 Paper Low Setup

    Use the following table to decide how much paper you want to remain after paper low sensing has occurred. TransAct’s expected results are based on paper and paper roll with these specifications. Refer to “Receipt Paper (one-ply receipt)” on page 42, and “Paper and Core Diameter” on page 42 for paper measurements.

  • Page 30: Step 4: Loading Ink Cartridges And Paper

    % )( 8' + % )( 8' + Use the * Button to set the printer into OPERATIONAL/ON mode before you install the ink cartridges. Confirm that the printer is in this mode by checking that the Caution: Do not touch the ink cartridge’s metallic connector surface with your fingers. Doing so will contaminate the connector and produce sub-standard print quality.
  • Page 31 Place the new ink cartridge(s) into the carriage (3). Hold the cartridges by their tab to ensure a clean installation. (Install the cartridge so that the tab is facing the front of the printer.) Close blue latch/latches (4). Close all of the printer’s covers and press the %(+ &!)!# the newly inserted ink cartridges.
  • Page 32 Before you attempt to load the paper roll, make sure that the printer is plugged in and that the printer is set to the OPERATIONAL/ON mode. !IMPORTANT!: Paper cannot be loaded for the first time without first installing the ink cartridge(s).

  • Page 33: Figure 11 Installing New Paper Roll

    Close the rear paper cover; making sure that it snaps into place. The printer will automatically load the paper through the feeding mechanism. If the paper does not feed, repeat the steps. Figure 11 Installing New Paper Roll Revision E...
  • Page 34 This Configuration Summary Receipt can be found in the paper compartment of your printer. Save this receipt for future reference. In the event that you need to view your printer’s configuration settings, but do not have your Configuration Summary Receipt, you can print a new one using the printer’s self-test mode.

  • Page 35: Operational Information

    Revision E Section 2: Operational Information Using Validation: Form Insertion and Orientation ...pg. 26 Printer Analysis: How to Use Self-Test ...pg. 29 Understanding Configuration Mode ...pg. 31 Printer Color Configuration ...pg. 34...

  • Page 36: Using Validation: Form Insertion And Orientation

    1500 accepts validation forms in both horizontal and vertical orientations. Each of the two different orientations have specific print zones, and print character spacing requirements. Regardless of the insertion orientation, the minimum and maximum media size that can be accepted by the printer are as follows: ! "...
  • Page 37 !, #% # &) ! : # The side of the inserted form that is facing the front end of the printer is where the printing will always occur. Always insert forms so that the side of the form that you want the printing to occur on is facing the front of the printer.
  • Page 38 Open the printer’s front cover. Insert your index finger underneath the ink carriage and evenly pull the form out toward you until it is completely removed from the printer. Close the printer’s covers and resume operation. Revision E...

  • Page 39: Printer Analysis: How To Use Self-Test

    )( )5 The print configuration test is a quick and easy way for you to see how your printer has been configured at the factory without actually having to enter into configuration mode. A large percentage of initial installation and setup problems can be attributed to the printer’s configuration not matching the user’s system settings.
  • Page 40 Follow the directions printed on the receipt to cycle through and select the desired TEST option. $ 5 5 5 5 ) Exit Self-Test mode at any time by pressing the * Button to place the printer back into OPERATIONAL/ON mode. $ $ $ $ 5 5 5 5 ) ) ) ) If the printer fails to complete or enter into self-test mode, disconnect it from the application system.

  • Page 41: Understanding Configuration Mode

    There are two ways to configure the POSjet using the keypad controls, and the second is to use TransAct’s remote configuration software. The remote configuration program is available and typically used by system integrators. To obtain more information, or the latest version of the configuration program, call our Sales Department or Tech Support.
  • Page 42 Printing the self-test configuration summary receipt is also recommended before ANY changes to the settings of your printer are made by ANYONE. TransAct recommends that you print this configuration summary receipt as a reference in case you wish to return the printer to its previous configuration state.

  • Page 43: Table 4 How To Change Configuration Settings

    ( Button to change the optional settings for each configurable feature. Press the * Button to exit %(+ &!)!# the printer’s configuration mode. The printer gives a configuration summary and prompts you to confirm that the changes that you just made are what you want. Press the %(+ &!)!# press the * Button if you do not want to save changes.

  • Page 44: Printer Color Configuration

    Orange Carriage Spacer (use for “Two Color Ready” operation only.) The Single Color printer setup is a factory built option. It is configured to handle a single ink cartridge and cannot be field upgraded for two-color operation. When using the POSjet with a single cartridge setup the left ink carriage should contain a single BLACK cartridge, or a single color ink cartridge.

  • Page 45: Table 6 Two Color Ready Operation-Color Configuration Details

    The two-color ready setup allows the POSjet to operate as a Single Color printer with the option of reconfiguring the printer for two-color printing. This reconfiguration can be done at anytime by TransAct or any one of our certified service technicians.
  • Page 46 Section 3: POSjet Print Speed: 12 lps. at 10 char. per line • Print Resolution: Max. 208 dpi. Horizontal, 96 dpi. Vertical • Simple Snap-In, No-Mess Cartridges with Fast-Drying Ink • Standard Warranty: Two Years (Extended Maintenance Plan Available) • Pantented Insta-Load®...
  • Page 47 H H H H PJColor is a program that will allow images and picture to be processed so they can work with the printer. H ) H ) H ) H ) PJTerminal is a test application that is used to verify communications to the printer.

  • Page 48: Printer Dimensions

    Figure 12 Printer Dimensions Width Without Knife 6.75" (172 mm) With Knife 6.75" (172 mm) Weight: approx. 6 lbs. (2.7 kg) Shipping: approx. 8 lbs. (3.6 kg) Interface Serial RS-232C Bi-directional- Ready/Busy or XON/XOFF (9-pin D-shell or 25-pin D-shell) Parallel IEEE1284 Bi-directional-transmit/receive/ground (25-pin D-shell or 36-pin Centronics) Version 1.1...

  • Page 49: Environmental Conditions

    1500 is designed to be placed on point-of-sale terminals, counter tops, or any other flat, stable surface that can support the weight of the printer (about 6 lbs. or 2.7 kg). Be aware that the environmental conditions of the location where you place the printer will have an effect on the printer’s performance and longevity. The printer will run its best when stored and operated in an environment that meets the following temperature and humidity conditions.

  • Page 50: Table 8 Print Speed Specifications

    < Printer Life Mean time between failures: (without cartridge): Average cartridge life (Average 16 dots/character): Autocutter option (partial cut) : Mean time to repair: Validation Cycles : ! " ! " ! " ! " Earth Ground +24 Vo lt Supply...

  • Page 51: Sensors

    A receipt paper-low sensor is provided as an optional feature. An operator-adjustable paper-low assembly allows the printer to sense when the paper roll is between 1.42" and 0.885" (36.1mm and 22.5mm) in diameter. It is adjustable to compensate for various paper core dimensions.

  • Page 52: Figure 15 Paper Roll And Paper Core Diameters

    <8 , , , , $ $ $ $ Print Cartridge Specification HP C6602A 12 vertical nozzles Cartridge arrangement Vertical dot pitch 0.264 mm (0.0104") or 96dpi. Cartridge life ~7.0 M Characters @ 16 dots per Character. Black, Red, Blue, Green Cartridge Colors $ : $ K L : $ K L...
  • Page 53 ! " ! " ! " ! " Form thickness-single part: Form Size (Min): Form Size (Max): # Validation lines: Check Basis weight: Revision E .003" to .0047" (.076 mm. to .119 mm.) 2.75" high x 2.75" long (69.8 mm. x 69.8 mm.) 8.5"...

  • Page 54: Figure 16 Form Print Zones

    Revision E << Figure 16 Form Print Zones...
  • Page 55 Revision E < Section 4: Appendices Appendix A: Additional Installation Procedures ...pg. 46 Appendix B: Interface Connection Specifics ...pg. 49 Appendix C: Common Operational Tasks ...pg. 52 Appendix D: Startup Troubleshooting ...pg. 53 Appendix E: Operational Troubleshooting ...pg. 55 Appendix F: Ordering Genuine Ithaca Supplies ...pg. 59...

  • Page 56: Appendix A: Additional Installation Procedures

    The printer is shipped from the factory with a cash drawer interface label on the bottom of the printer. If there is no cash drawer label, you should have a certified technician remove the communications interface card and verify the shunt position setting.

  • Page 57: New Cartridge Button

    5-position shunt and reposition it to the setting that corresponds to the cash drawer you have. If, at any time, the cash drawer interface no longer matches the label on the printer, please remove the label.
  • Page 58 Included in the box your printer shipped in is a configuration summary receipt that shows how the printer was configured before it left TransAct. This configuration summary receipt can be found in the paper roll compartment of the printer.

  • Page 59: Appendix B: Interface Connection Specifics

    There are two parallel interface cards available. One is a 25-pin, D-shell connector. The pin-out is such that the printer interfaces to a standard IBM PC parallel printer interface with a one-to-one cable. The second interface card provides the same interface with a standard, 36-pin Centronics type connector. Both cards provide a dual cash drawer interface.

  • Page 60: Table 12 Serial Interface Pin Assignments

    The display pass through feature allows a pole display to be interconnected with the printer. The printer is connected to a host system with a serial cable. The host sends serial data to the printer and the printer sends serial data to the pole display.

  • Page 61: Figure 19 Cash Drawer Pin Assignments

    Vdc at up to 1.5 amps for 250 milliseconds. The POSjet the drawer is disconnected, the printer considers it closed. Since the printer does not act on the cash drawer status, the application can interpret cash drawer status any way it wants.

  • Page 62: Appendix C: Common Operational Tasks

    Table 14 Using Buttons Quick Reference Table Revision E Approach Open the printer’s front paper cover. Insert the new paper roll so that it unwinds from the bottom and rests on the top of the front cover and aligns with the paper stop on the front cover.

  • Page 63: Appendix D: Startup Troubleshooting

    Appendix D: Startup Troubleshooting This troubleshooting section provides solutions to problems that may occur with your printer during installation. The following items are a list of possible problem areas. For more in-depth troubleshooting information, refer to our Programmer’s Guide available from our web site or call our Technical Support Specialists.

  • Page 64: Table 17 Troubleshooting: Ink Cartridge Status Indicator Flashing/Printer Will Not Operate

    ! ! ! ! Ensure that the ink cartridge(s) are properly installed and the blue latch(es) are closed properly. If the printer is configured for two cartridges, both must be present. See “Installing Ink Cartridges”, on page 20. Remove ink cartridge(s) and re-install. Make sure the blue latches are closed properly.

  • Page 65: Appendix E: Operational Troubleshooting

    A semi-recoverable error requires that the printer be reset or power cycled after the cause of the error is corrected The amount of information lost is dependent on the type of error and the state of the information being processed.

  • Page 66: Table 18 Keypad Indicators: General Problems

    The POSjet will use a combination of the cases, you can tell if the printer is experiencing a specific type of serious problem by counting the number of times that the blinks. Most serious problems should be addressed by a TransAct technical support + (! #% # &) ! : #...

  • Page 67: Table 20 Troubleshooting: Keypad Lights Will Not Work

    This troubleshooting section provides solutions to problems that may occur with your printer. Use the following series of tables to determine printing problems. It is highly recommended that you maintain a history of reported problems and the actions you took to identify or resolve problems. This information can help you isolate later problems and anticipate or avoid others.

  • Page 68: Table 23 Troubleshooting: Printer Prints With Missing Dots In Characters

    * Button to place the printer into STANDBY/OFF mode while not in use. ! ! ! ! Open printer’s covers and check to see if there is any debris in the paper path that may cause paper not to feed correctly. If You See Debris: Unplug the printer and clear any debris.

  • Page 69: Appendix F: Ordering Genuine Ithaca Supplies

    Genuine Ithaca Supplies can be ordered directly from the TransAct website (www.transact-tech.com) or by using our toll free telephone number within the US: (877) 7ithaca(877 748 4222). (other inquires: (607) 257-8901). When calling by phone, please ask for the Sales Department. See “Contacting TransAct’s Ithaca Facility” on page iv for more details.

  • Page 70: Form Button

    ( * ) Button ...7 Additional Installation Verifying the Cash Drawer Interface...45 Verifying the Communication Interface Card ...45 Verifying the Printer Configuration Settings...47 Verifying the Printer Setup and Configuration Settings ...45 Additional Installation Procedures...45 Appendix A Ordering Supplies...58 Appendix B Most Frequently Asked Questions ...51...

  • Page 71: Paper Low Adjustment Requirements

    Supported Devices and Tools... 36 Testing the Printer ... 28 TransAct Information How to Contact Technical Support... iv TransAct Technologies, Contacting Ithaca Facility... iv Troubleshooting Correcting Common Operational Problems... 56 Keypad Indicator Quick Reference Chart ... 55 Understanding Indicators ... 54 Unpacking the Printer ...

  • Page 72: Validation Orientation

    Validation Check Insertion Portrait (verticle)...28 Printer Settings ...25 Validation Orientation ...25 What is covered in this Operator’s Guide ... v Where Can You Find More Information ...iii Revision E...

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