Correcting Common Operating Problems; Table 24 Troubleshooting: Keypad Lights Will Not Work; Table 25 Troubleshooting: Printer Will Not Print (Error Light On); Table 26 Troubleshooting: Printer Will Not Print (Error Light Off) - TransAct POSjet 1500 Programmer's Manual

Control Codes

Correcting Common Operating Problems

This troubleshooting section provides solutions to problems that may occur with your printer. Use the following
series of tables to determine printing problems. It is highly recommended that you maintain a history of reported
problems and the actions you took to identify or resolve problems. This information can help you isolate later
problems and anticipate or avoid others. In particular, you should record the problem description, including a brief
explanation of the symptoms. The following is a list of possible problem areas. These categories have been
established to assist you with preliminary troubleshooting information.
Keypad Lights Are Not Working
•
Printer Will Not Print (
•
Printer Will Not Print (
•
Printer Prints With Missing Dots In Characters
•
Printer Sounds Like It's Printing But Nothing Prints
•
Printer Will Not Load Or Feed Paper
•
Keypad Lights Are Not Working
Possible Cause
Poor Connections/No Power
Printer Will Not Print (Error light ON)
Possible Cause
Ink Cartridge Not Installed
Paper Cover Open
Paper Not Installed
Carriage Jammed
Non-recoverable Printer Fault

Table 25 Troubleshooting: Printer Will Not Print (Error Light ON)

Printer Will Not Print (Error Light OFF)
Possible Cause
Printer Is Not Responding To Any
Input

Table 26 Troubleshooting: Printer Will Not Print (Error Light OFF)

Page 88
POSjet
ON)
OFF)
Remedy
Check to see if the power cord is plugged into wall outlet.
Check the power cord connection on back of the printer.
Check to see if printer is turned on in OPERATIONAL/ON mode.

Table 24 Troubleshooting: Keypad Lights Will Not Work

Remedy
Install new ink cartridge(s). See "
Close the printer's front cover, making sure that the left and right corners of the
rear paper cover are snapped into place.
Check the paper path for debris and/or jammed paper which might cause the
covers not to close fully.
Install a new paper roll. See "
on page 33.
Open the printer's cover and clear any paper or debris from around the carriage.
If the Error light is on and Power indicator is off or blinking, the printer has
experanced a not recoverable error. Refer to the error indications section to
decode this error.
Remedy
Check to see if the Printer is in Self-Test or configuration mode. See "
Self-Testing
If Self-Test prints
Check communication cable
connection, and verify the printer's
communication configuration settings.
Rev M
®
1500
Installing Ink Cartridges
Installing a New Paper Roll Using Insta-Load
on page 43.
If Self-Test does not print
Contact TransAct's Ithaca Facility.
See "Contacting TransAct's Ithaca
Facility",
on page v.
Programmer' s Guide
on page 31.
®
",
Printer
Nov-07