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Canadian Department of Communications Radio Interference Statement
®
The POSjet
1500 Printer does not exceed Class A limits for radio noise emissions from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.
TransAct Technical Support
Monday through Friday, 8 A.M. to 8 P.M. Eastern Standard Time (excluding holidays). To obtain Technical
Support, call: TransAct at (607) 257-8901, or (877) 7-ITHACA.
Service Information
TransAct Technologies Incorporated has a full service organization to meet your printer service and repair
requirements. If your printer needs service, please contact your authorized printer service center. If any problems
still persist, you can directly contact TransAct at (607) 257-8901 or (877) 7-ITHACA for a return authorization.
International customers should contact your distributor for services. TransAct offers the following service programs
to meet your needs.
Extended Warranty
•
Depot Repair
•
Maintenance Contract
•
Internet Support
•
Please have the following information at hand:
1.
The Model Number and Serial Number.
2.
A list of any other peripheral devices attached to the same port as the printer.
3.
The application software, operating system, and network you are using.
4.
A copy of your printer's Configuration Settings.
5.
What happened and what you were doing when the problem occurred.
6.
How you tried to solve the problem.
Warranty Information
®
TransAct's POSjet
1500 Printers come with a standard 24-month warranty that commences upon shipment from
factory, and covers parts and labor. An optional warranty, covering both parts and labor for an additional 12 months,
may be purchased separately. Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, which ever is greater.
Return Materials Authorization and Return Policies
If the technical support person determines that the printer should be serviced at our facility, and you want to return
the printer for repair, a Returned Materials Authorization (RMA) number must be issued before returning the
printer. Prepare the printer being returned for repair as follows:
1.
Remove and discard ink cartridges.
2.
Pack the printer to be returned in the original packing material. Packing items may be purchased from
TransAct s Ithaca Facility.
3.
Return only the accessories that a Support Technician asks you to include.
4.
Write the RMA number clearly on the outside of the box.
Shipping Printers
Never ship a printer by any means with any ink cartridge(s) installed.
packing materials in the event that you need to send the printer in for servicing. TransAct Technologies is not
responsible for damaged return items that are not packaged in original shipping material.
Page iv
®
POSjet
1500
Rev M
Programmer's Guide
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Nov-07
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Troubleshooting
