Unconfiguring A Skillset - Nortel Call Center Telephone Administration Manual

Unconfiguring a skillset

If you unconfigure a skillset, you erase the programming for the skillset. You can then reprogram
the skillset.
When you unconfigure a skillset, the system:
• erases the skillset Routing Table
• unassigns the skillset agents
• erases the skillset mailbox and all the messages in it
• makes the CDN available so it can be used by another skillset or device
To unconfigure a skillset you must:
1 First disable the skillset and wait until all the calls are distributed. See
page 48.
2 Unassign the lines assigned to the skillset. See
3 Follow the procedure below to unconfigure the skillset.
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT
Skillset Admin
ROUTE OVFLW UNCF
Unconfigure?
YES
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
Enter the number of the skillset you want to change and press OK.
5
OK
6
The display shows whether the skillset is enabled or disabled.
NEXT
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG and press NEXT to continue.
Press NEXT to continue.
7
NEXT
Press OTHR.
8
OTHR
Press UNCF.
9
10 Press YES to unconfigure the skillset.
NO
Chapter 5 Setting up skillsets
"To configure lines for Call Center" on page
Call Center Telephone Administration Guide
53
"Disabling a skillset" on
30.