Erasing A Routing Table - Nortel Call Center Telephone Administration Manual

Erasing a Routing Table

Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxx
CHNG
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT
Day routing
VIEW ERASE
Erase table?
YES
Table erased
Day routing
SETUP
≤
1 Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5 Enter the number of the skillset you want to delete a routing table
OK
from and press OK.
If the skillset is enabled, press CHNG to disable it.
6
NEXT
Press NEXT.
Press NEXT to continue.
7
NEXT
Press OTHR.
8
Press ROUTE.
9
10 Press DAY or NIGHT.
QUIT
In this example, Day is shown.
11 Press ERASE.
INS
12 Press YES.
QUIT
13 This display appears briefly.
14 Press SETUP if you want to create a new routing table
QUIT
or
press ® to end the session.
Chapter 10 Routing table administration
·°‹.
Call Center Telephone Administration Guide
147