Nortel Call Center Telephone Administration Manual page 30

30 Chapter 3 Call Center general properties
To configure lines for Call Center
Log:
QUIT RETRY
Admin
MBOX AA
Auto Atdt Admin
GRTG TABLE
Line number:
RETRY
Line: x
CHNG
Line: x
CHNG TABLE
Line: x
CHNG SKILL
Skill number:
RETRY
Line: x
CHNG RINGS
Line: x Rings: 0
CHNG ANS
No of rings:
RETRY
Line: x Rings: x
CHNG ANS
N0025637 01
≤
1 Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press AA.
2
OTHR
Press LINES.
3
LINES
Enter the line number and press OK.
4
OK
Ans: No
Press CHNG.
5
NEXT
Ans: AA
Press CHNG.
6
NEXT
Ans: CC
Press SKILL.
7
NEXT
8 Enter the number of the skillset you want to answer the line and
OK
press OK.
Skill: 1
Press RINGS.
9
NEXT
10 Press CHNG.
NEXT
11 Enter the number of rings and press OK.
OK
12 Press NEXT
NEXT
or
press ® to end the session.
·°‹.
to configure another line