Setting Caller Id - Nortel Call Center Telephone Administration Manual

Sec alert mmss:
RETRY
Sec alert: xx:xx
CHNG
CC Admin
GRTG PARM

Setting Caller ID

You can select how you want caller information to be displayed on agent telephones:
• Name and number: displays the caller's name for 3 seconds and then the skillset name. If the
caller's name is not available, the caller's number is shown.
• Number only: displays the caller's number for 3 seconds and then the skillset name.
• No Caller ID: displays the skillset name.
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
CC Admin
GRTG PARM
CLID: No CLID
CHNG
11 Enter the Secondary Alert time.
This is a four digit field. Add a zero to any single digit hour or
minute.
12 The display shows the Secondary Alert time.
OK
Press OK.
13 Press ® to end the session.
≤
1 Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press OTHR.
4
OTHR
Press PARM.
5
Press NEXT until this display appears.
6
NEXT
Press NEXT to select no CLID
or
press CHNG to select Number Only or Name and Number.
Press ® to end the session.
7
Chapter 3 Call Center general properties
·°‹.
Call Center Telephone Administration Guide
27