Determining A Skillset Mailbox Number - Nortel Call Center Telephone Administration Manual

56 Chapter 6 Setting up skillset mailboxes

Determining a skillset mailbox number

You must know a skillset mailbox number before you can set up the skillset mailbox. The skillset
mailbox number is the mailbox's Control DN. If you know the skillset mailbox number, you can
initialize the mailbox. Refer to
To determine a skillset's mailbox number and Message Waiting
Indication telephone
Set xxxx
CDN 1: xx
GOTO SKILL
Ext 1: xx
GOTO SKILL
While you use ≤·°fi you can:
press ⁄ for GOTO to enter the number of the skillset you want to monitor
•
press ¤ for SKILL to monitor the next enabled skillset
•
press ‹ or fl for NEXT
•
press › for PREV to go to previous menu
•
press £ to go to the next menu
•
press • to cancel the session
•
N0025637 01
"Initializing a skillset mailbox" on page
≤
·°fi.
1
Press
Press NEXT.
2
NEXT
3 The skillset mailbox number for skillset 1 is displayed.
NEXT
If None appears the skillset is not configured.
Press NEXT to continue.
4
The Message Waiting Indication (MWI) extension is displayed.
NEXT
If there are messages in the skillset 1 mailbox, MWI appears at this
extension. You assign the MWI extension when you set up the
skillset. If Unavail appears you have not set up an MWI extension.
Press NEXT to view the skillset mailbox number and MWI extension
5
for the next skillset
or
press GOTO to view another skillset and enter the skillset number.
Press ® to end the session.
6
58.