Adding A Transfer Step - Nortel Call Center Telephone Administration Manual

136 Chapter 10 Routing table administration

Adding a Transfer step

A transfer step can transfer calls to:
• an extension
• a mailbox
• an external number
• the Automated Attendant
• an operator
• a CCR Tree
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxx
CHNG
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT
Day routing
SETUP
Step x
DIST DIST
Step x
DISC XFER
N0025637 01
≤
1 Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5
Enter the number of the skillset you want to add a Greeting step to
OK
and press OK.
If the skillset is enabled, press CHNG to disable it.
6
NEXT
Press NEXT.
Press NEXT to continue.
7
NEXT
Press OTHR.
8
OTHR
Press ROUTE.
9
10 Press DAY or NIGHT.
QUIT
In this example, Day is shown.
11 Press SETUP.
QUIT
12 Press OTHR.
OTHR
13 Press XFER.
GOTO
Goto appears only if this is not the first step.
·°‹.