Nortel Call Center Telephone Administration Manual page 191
Nortel networks call center telephone administration guide
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Also See for Call Center Telephone:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Supplementary manual (39 pages)
Table of Contents
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T
Table, Routing Table 127
Telephone
line display 15
Time
Primary alert 25
Primary alert time-limit 25
Secondary alert 25
Tips
agent administration 163
Call Center general parameters 164
recording call center greetings 163
Routing Table administration 164
skillset administration 163
skillset mailbox 164, 166
Transfer 168
Transfer Allowed
enabled 130
Troubleshooting
agent log in problems 168
cannot change the Call Center Skillset Parameters
170
Two line display
using 15
V
Voice channels 26, 164
Voice ports
maximum number 10
Call Center Telephone Administration Guide
Index
191
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Table of Contents
