Resetting An Agent Password - Nortel Call Center Telephone Administration Manual

Resetting an agent password

Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Agent Admin
ADD DEL
Agent ID:
DIR RETRY
Login Pswd
RESET
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press AGENT.
4
Press CHNG.
5
CHNG
Enter the ID number of the agent you want to change and press OK.
6
OK
If you do not know the agent's ID number press DIR to search the
directory.
Press RESET to reset the agent's password.
7
NEXT
Press ® to end the session.
8
Chapter 8 Setting up agents
Call Center Telephone Administration Guide
113