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Call Center Agents - Nortel Call Center Telephone Administration Manual

Nortel networks call center telephone administration guide
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Call Center agents

Agent
Agent name
ID
Chapter 14 Call Center Programming Record
Supervisor
Name and # of
status
skillsets agent is
(y or n)
assigned to
Auto
answer
(y or n)
Call Center Telephone Administration Guide
175
Missed call
Priority
option
(Busy or
Logout)

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