About Call Center Telephone Administration; Setting Up Call Center With A Two Line Display Telephone; System Timeout - Nortel Call Center Telephone Administration Manual

Chapter 2

About Call Center telephone administration

Setting up Call Center with a two line display telephone

You cannot use a single line display telephone to set up and administer Call Center. You must use
a two line display telephone. Two line display telephones show Call Center commands and
options. A two line display can show up to three display options at once. In some instances, an
option does not have a corresponding display button, and you must select the option by pressing
buttons on the diapad.
An example of a two line display
Display command line
Display button options
Display buttons

System timeout

If you pause longer than 2 minutes (120 seconds) when you program Call Center on a two line
display telephone, the system times out and ends the session. This is a safety feature that prevents
unauthorized use of the system.
For example, if the system times out before you enter all the settings for a skillset, you must use
the procedures in "Changing skillset properties" on page 49
Skillset 1: Enabled
SKILL NEXT
to finish setting up the skillset.
Call Center Telephone Administration Guide
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