Nortel Call Center Telephone Administration Manual page 50

50 Chapter 5 Setting up skillsets
MWI ext: <none>
CHNG
Ext:
RETRY
MWI ext: <xxx>
CHNG
Method: xxxx
CHNG
Break: xx:xx
CHNG
Break: mmss:
RETRY
Delay ans: xx:xx
CHNG
Delay ans mmss:
RETRY
Delay ans: xx:xx
CHNG
Atdt: (xxxx)
CHNG
Ext:
RETRY
Atdt: xx
CHNG
Prompt lang: xxx
CHNG
N0025637 01
14 Press CHNG to assign or change an MWI ext
NEXT
or
press NEXT to accept the default of no MWI and go to step 17.
15 Enter the extension for MWI and press OK.
OK
16 Press NEXT.
NEXT
17 Press CHNG to change the method of call distribution
NEXT
or
press NEXT.
18 Press CHNG to change the Break time
NEXT
or
press NEXT and go to step 21.
19 Enter the Break time and press OK.
OK
This is a four digit field. Add a zero to any single digit hour or
minute.
20 Press CHNG to change the Delay Answer time
NEXT
or
press NEXT and go to step 24.
21 Enter the Delay answer time and press OK.
OK
This is a four digit field. Add a zero to any single digit hour or
minute.
22 Press NEXT.
NEXT
23 The display shows whether the skillset has an attendant extension
NEXT
assigned.
Press CHNG to change the attendant extension
or
press NEXT and go to step 27.
24 Enter the attendant extension.
QUIT
25 Press NEXT.
NEXT
26 Press CHNG to change the prompt language
NEXT
or
press NEXT.