Viewing Agents In A Skillset - Nortel Call Center Telephone Administration Manual

110 Chapter 8 Setting up agents
xxxx
DEL
Agent deleted

Viewing agents in a skillset

You can review the agents in a skillset.
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skillset Admin
PARM AGENT ROUTE
Agent-Skillset
ADD DEL
x: xxxx
NEXT PREV
N0025637 01
10 The display shows the agent's name.
QUIT
DEL
Press
11 This display appears briefly.
12 Press ® to end the session.
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
Enter the number of the skillset you want to view and press OK.
5
OK
6
The display shows whether the skillset is enabled or disabled.
NEXT
Press NEXT to continue.
Press AGENT.
7
Press VIEW.
8
VIEW
9
The display shows the agent with the lowest ID number in the
QUIT
skillset. You can press NEXT to see the next agent or PREV to see the
previous agent.
10 Press ® to end the session.
.