Reserved Channels - Nortel Call Center Telephone Administration Manual

26 Chapter 3 Call Center general properties

Reserved channels

Reserved channels are voice channels that are reserved for use by Call Center. If you reserve
channels for Call Center, you ensure that callers are played skillset announcements, and CallPilot
does not use all of the voice channels.
A reserved channel is used when:
• a Call Center greeting plays to a caller
• Off-premise Message Notification notifies you that there is a message in a skillset mailbox
To set Call Center general properties
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
CC Admin
GRTG PARM
Refresh chans: 1
CHNG
Pri alert: xx:xx
CHNG
Pri alert mmss:
RETRY
Pri alert: xx:xx
CHNG
Sec alert: xx:xx
CHNG
N0025637 01
≤
1 Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press OTHR.
4
OTHR
Press PARM.
5
Press CHNG if you want to change the number of reserved channels
6
NEXT
(from 0 - 6) and press NEXT
or
press NEXT.
Press CHNG to set a Primary Alert time
7
NEXT
or
press NEXT and go to step 10.
8
Enter the Primary Alert time.
This is a four digit field. Add a zero to any single digit hour or
minute.
9 The display shows the Primary Alert time.
NEXT
Press NEXT.
10 Press CHNG to set a Secondary Alert time
OK
or
press NEXT and go to step 13.
·°‹.