Removing Agents From A Skillset - Nortel Call Center Telephone Administration Manual

Priority: 10
CHNG
x added
Add Agent
INDIV RANGE

Removing agents from a skillset

You can remove an agent from a skillset. When you remove an agent, they are removed from the
skillset but not from Call Center. You can assign the agent to another skillset.
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skillset Admin
PARM AGENT ROUTE
Agent-Skillset
ADD DEL
Agent ID:
DIR RETRY
12 If you use Enhanced Call Center, this display appears that lets you
OK
assign dynamic priority to the agent.
Press OK to accept 10 as the agent's priority level in the skillset
or
press CHNG and enter a priority level from 1 - 20.
10 is the default.
13 This display appears briefly.
14 Press ® to end the session.
QUIT
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5 Enter the number of the skillset you want to remove an agent from
OK
and press OK.
6
The display shows whether the skillset is enabled or disabled.
NEXT
The skillset must be disabled before you can delete an agent from
it. For how to disable a skillset refer to
page 48.
Press NEXT to continue.
Press AGENT.
7
Press DEL.
8
VIEW
Enter the ID number of the agent you want to remove and press OK.
9
OK
Chapter 8 Setting up agents
"Disabling a skillset" on
Call Center Telephone Administration Guide
109