Adding A Goto Step - Nortel Call Center Telephone Administration Manual

Adding a Goto step

Goto steps send a caller to a previous step in the routing table. You can add a Goto step only to the
end of a routing table. There must be additional steps in the route you are setting up
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxx
CHNG
Skill mbox pswd
RESET
Skillset Admin
PARM AGENT
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT
Day routing
SETUP
Step x
DIST GRTG
Step x
DISC XFER
Goto Step: x
CHNG
Table complete
≤
1
Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5 Enter the number of the skillset you want to add a Goto step to and
OK
press OK.
If the skillset is enabled, press CHNG to disable it.
6
NEXT
Press NEXT.
Press NEXT to continue.
7
NEXT
Press OTHR.
8
OTHR
Press ROUTE.
9
10 Press DAY or NIGHT.
QUIT
In this example, Day is shown.
11 Press SETUP.
QUIT
12 Press OTHR.
OTHR
13 Press GOTO.
GOTO
14 Press CHNG until the step is displayed that you want the call to go to
OK
and press OK
or
press OK to accept the step that is shown.
15 This display appears.
After you add a Goto step you cannot add more steps to the table.
16 Press ® to end the session.
Chapter 10 Routing table administration
·°‹.
Call Center Telephone Administration Guide
135
.