Replying To Messages; Replying To An Internal Caller - Nortel Call Center Telephone Administration Manual

74 Chapter 6 Setting up skillset mailboxes

Replying to messages

You can reply to internal and external callers. You can reply to an external caller if your company
subscribes to CLID.
The messages you record must be longer than three seconds. The system times out after five
seconds of silence.
Use the procedure for replying to messages that applies to the interface you use:
• "To reply to an internal caller - Norstar Voice Mail" on page 74
• "To reply to an internal caller - CallPilot" on page 75

Replying to an internal caller

If you use
Norstar Voice Mail
CallPilot
To reply to an internal caller - Norstar Voice Mail
1 new 0 saved
PLAY REC
End of message
REPLY ERASE NEXT
Reply to msg
MSG CALL
N0025637 01
and you want to
reply to the caller's
extension
leave a message in the
caller's mailbox
reply to the caller's
extension
leave a message in the
caller's mailbox
Press ≤·°⁄.
1
Follow the voice prompts or the display button options to open
the skillset mailbox.
Press PLAY or¤.
2
ADMIN
After you listen to the message, press REPLY or ·.
3
Press CALL or ¤ to call the caller
4
QUIT
or
press MSG or ⁄ to record and send a reply.
use
CALL
to transfer to the internal caller's extension.
MSG
to record and send a reply to the internal caller's
mailbox.
Call Sender ·
to transfer to the internal caller's
extension.
Reply ‡⁄
to record and send a reply to the
internal caller's mailbox.