Nortel Call Center Telephone Administration Manual page 137

Step x
EXTN MBOX OTHR
Route Table
DAY NIGHT QUIT
14 Add the type of transfer step you want to the Routing Table.
To transfer to an extension:
Press EXTN
•
Enter the extension number and press OK
•
To transfer to a mailbox:
Press MBOX
•
Enter the mailbox number and press OK
•
To transfer to an external number:
Press OTHR
•
Press EXTERN
•
Press CHNG to select a line, pool or route as the outdial
•
method
Press NEXT
•
Enter the line or line pool number and press OK
•
Press OK
•
• Enter the telephone number you want to transfer the call to
Press OK
•
To transfer to the Automated Attendant:
Press OTHR
•
Press AA
•
Press CHNG
•
Enter the number of the AA table and press OK
•
To transfer to the Operator:
Press OTHR
•
Press OTHR
•
Press OPER
•
Press OK
•
To transfer to a CCR Tree:
Press OTHR
•
Press OTHR
•
Press OTHR
•
Press CCR
•
Enter the number of the CCR Tree and press OK
•
Press OK
•
15 Press YES to add another step
or
press ® to end the session.
Chapter 10 Routing table administration
Call Center Telephone Administration Guide
137