Using The Dialpad - Nortel Call Center Telephone Administration Manual

16 Chapter 2 About Call Center telephone administration

Using the dialpad

The buttons on your display telephone dialpad act as both numbers and letters. Each button
represents a number and letters of the alphabet.
To enter a character
To accept a character
To delete a character
Numbers and letters on the dialpad.
⁄
1 ' -
›
G H I 4 g h i
‡
P Q R S 7 p q r s
•
Quit
The display can show up to 16 characters. Whether the prompt remains on the display depends on
the type of prompt that is displayed.
Pswd:1111
OTHR RETRY
Name:
RETRY BKSP
P
RETRY BKSP
PARTRIDGE
RETRY BKSP
The prompt disappears for these command line prompts:
• Name:
• Log:
• Dest ph:
N0025637 01
press the dialpad button that represents the letter or number. Press the
button again to see the next letter or number.
£
press or press another button. When you press another button, the
cursor advances and the display shows the first character on the new
button.
BKSP
press the
¤
A B C 2 a b c
fi
J K L 5 j k l
°
T U V 8 t u v
‚
Q Z Zero q z
This is an example of a display with fewer than 16 characters, where
OK
the command line prompt remains on the display.
This display shows the Name: command line prompt.
OK
When you begin to enter the last name, the Name: command line
OK
prompt disappears. For example, if you enter the name Partridge, you
press the pad ‡ for P, and the display drops the Name: prompt.
Although the name is only nine characters long, the command line
OK
prompt is not shown on the display after you enter the entire name.
display button.
‹
D E F 3 d e f
fl
M N O 6 m n o
·
W X Y Z 9 w x y z
£
Accepts the displayed letter and ","
(comma)