Nortel Call Center Telephone Administration Manual page 44

44 Chapter 5 Setting up skillsets
MWI ext: xx
CHNG
Method: Least busy
CHNG
Break: 00:30
CHNG
Break mmss:
RETRY
Break: xx:xx
CHNG
Delay ans: 00:00
CHNG
Delay ans mmss:
RETRY
Delay ans: xx:xx
CHNG
Atdt: (none)
CHNG
Ext:
RETRY
Atdt: xx
CHNG
Prompt lang: pri
CHNG
N0025637 01
14 Press NEXT.
NEXT
15 Press CHNG to change the method of call distribution to Preferred
NEXT
(Prefer) and press NEXT
or
press NEXT to accept the default of Longest idle (Least busy).
16 Press CHNG if you want to change the default Break time
NEXT
or
press NEXT to accept the default time 00:30 and go to step 19.
17 Enter the Break time and press OK.
OK
This is a four digit field. Add a zero to any single digit hour or
minute.
18 Press NEXT.
NEXT
19 Press CHNG to set up a Delay Answer time
NEXT
or
press NEXT and go to step 22.
20 Enter a Delay Answer time and press OK.
OK
This is a four digit field. Add a zero to any single digit hour or
minute.
21 Press NEXT.
NEXT
22 Press CHNG to assign an attendant to the skillset
NEXT
or
press NEXT and go to step 25.
23 Enter the extension number of the attendant set.
QUIT
24 Press NEXT.
NEXT
25 Press CHNG to use the alternate language prompts and press NEXT
NEXT
or
press NEXT to use the primary language prompts.