Logging An Agent Off - Nortel Call Center Telephone Administration Manual

Logging an agent off

Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
Agent Admin
ADD DEL
Agent ID:
OK
xxxx
OUT
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press AGENT.
4
OTH
5 °
Press . This option does not appear as a display button option.
CHNG
Enter the agent's ID number and press OK.
6
7
The agent's name is displayed.
QUIT
Press OUT.
Press ® to end the session.
8
Chapter 8 Setting up agents
Call Center Telephone Administration Guide
111