Resetting A Skillset Mailbox Password - Nortel Call Center Telephone Administration Manual

62 Chapter 6 Setting up skillset mailboxes

Resetting a skillset mailbox password

You must disable the skillset before you reset the password.
Note: Reset a password if the agent who accesses the skillset mailbox forgets the
password or is "locked-out". The password for the reset mailbox is 0000. The agent who
accesses the skillset mailbox cannot retrieve messages until they create a new password.
Tell the agent to change the default password as soon as possible. While the skillset
mailbox has the default password, the mailbox is vulnerable to unauthorized access.
To reset a skillset mailbox password
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skillset Admin
PARM AGENT ROUTE
<xxxxxxxxx>
CHNG
CDN: <xxx>
CHNG
MWI ext: <none>
CHNG
Password
RESET
Password reset
N0025637 01
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5 Enter the number of the skillset whose mailbox password you want
OK
to reset and press OK.
6 The display shows whether the skillset is enabled or disabled.
NEXT
Press NEXT if the skillset is disabled
or
press CHNG and then press next if the skillset is enabled.
Press PARM.
7
8 The display shows the name of the skillset mailbox.
NEXT
Press NEXT.
9
The display shows the CDN of the skillset mailbox.
NEXT
Press NEXT.
10 Press NEXT.
NEXT
11 Press RESET to reset the password for the skillset mailbox.
NEXT
The password is reset to 0000.
12 This display appears briefly.
13 Press ® to end the session.