Using The Reply Feature To Reply To An External Caller - Nortel Call Center Telephone Administration Manual

76 Chapter 6 Setting up skillset mailboxes

Using the Reply feature to reply to an external caller

You can reply to an external caller using the Reply feature if your company subscribes to a Caller
ID service and the skillset mailbox has an outdial method assigned to it. For how to assign an
outdial method to a skillset mailbox refer to
page 78. Before you use the Reply feature you must play the message.
To reply to an external caller - Norstar Voice Mail
1 new 0 saved
PLAY REC
End of message
REPLY ERASE NEXT
To reply to an external caller - CallPilot
N0025637 01
≤
1 Press
Follow the voice prompts or the display button options to open the
skillset mailbox.
Press PLAY or ¤.
2
ADMIN
After you listen to the message, press REPLY or ·.
3
CallPilot dials the external number directly.
≤
1 Press
Follow the voice prompts or the display button options to open the
skillset mailbox.
2
A mailbox summary is announced.
While you are in the message list you can play any message.
Press ¤ to play the current message.
3
Press · to call the caller.
4
CallPilot dials the external number directly.
"Assigning an outdial method to a skillset mailbox" on
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