Nortel Call Center Telephone Administration Manual page 72

72 Chapter 6 Setting up skillset mailboxes
3 Applies only if the Reply feature is enabled.
4 You can reply to an outside caller by dialing them back if your company subscribes to Caller
ID (CLID) service. For further information about replying to an outside caller refer to
the Reply feature to reply to an external caller" on page
To play skillset mailbox messages - CallPilot
Use this procedure if you use the CallPilot interface.
No messages
COMP MBOX
The table "Playing skillset mailbox messages - CallPilot"
available to you during and after playing messages.
Playing skillset mailbox messages - CallPilot
Option Button
Skip Back
Skip
Forward
Previous
Message
Next
Message
Call
Sender
Help
Reply
N0025637 01
1 Press
Follow the voice prompts or the display button options to open the
skillset mailbox.
A voice prompt announces the number of new and saved messages
that you have.
2
You can play any message that you want to listen to.
EXIT
Press ¤
For other message commands, refer to the table
mailbox messages -
Press ® to end the session.
3
Available
during and
after
playing Description
Rewinds the message five seconds and resumes playing it at that
⁄
point.
‹
Advances the message five seconds and continues playing from that
point.
Stops playing the current message and plays the previous message.
›
Plays the next message in the skillset mailbox. If you use this while a
fl
message is playing, it stops playing the current message and plays
the next message in the skillset mailbox.
Places a call to the sender of a message.
·
✔
•
Offers a Help menu.
✔
‡⁄
Replies to a message.
≤
·°⁄.
o play the current message.
t
CallPilot".
shows the message options that are
76.
"Playing skillset
"Using