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Section 700 - Operation
Voice Mail
With the S-ICX, you have three primary voice mail options:
•
PanaVOICE Courier (integrated, installed internally)
•
Built-In (simplified functionality, installed and programmed internally)
•
External (a third-party application hooked up to the phone system)
PanaVOICE -- Panasonic's Digital Voice Mail System
PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is
fully integrated. PanaVOICE Courier provides improved messaging with Message-Waiting
indication, constant message count on display phones, and visual menus on Large-display phones.
You can now install PanaVOICE Courier inside the S-ICX CCU, using the new Integrated Feature
Module (IFM) board. This board is actually a Pentium II 200 MHZ PC with a hard drive and voice
processing capabilities, running Windows NT. Panasonic now pre-loads Integrated Courier Voice
Mail on the IFM board.
Built-In Voice Mail with Two-Way Call Recording
The S-ICX's Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for
this option is installed inside the S-ICX cabinet, and it is customized in system programming.
Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for
general use, and can store up to 40 hours of messages. Up to 16 users can simultaneously access a
single Voice Mail system.
These are some of the functions of Built-In Voice Mail:
•
Extensions can be automatically assigned mailboxes (the mailbox number is the same as the
extension number).
•
General-use mailboxes can be set up.
•
Basic functions of Auto Attendant and backup call answering can be programmed.
•
Messages can be "broadcast" (copied) to multiple extensions.
•
Calls can be evenly distributed to different mailboxes during auto-answer mode.
•
2-way call recording can be performed. A recording can be either automatically or manually
stored as a message in any mailbox.
•
1-digit intercom dealing can be used during Voice Mail service (for example, the caller wants to
transfer himself to another extension after leaving a message).
•
Automatic notification of a mailbox message to an outside pager or phone number can be
programmed.
Third Party Voice Mail Support
Description
The System supports third party Voice Mail systems with features such as:
•
Answer Supervision for Voice Mail
•
Call Forward ID Code for Voice Mail
•
CLI/DDI ID Code for Voice Mail
•
High Priority Message Waiting
S-ICX-64-700
S-ICX (International) issued April 2002
Chapter 3. System Features
71
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