Page 1 Repair Manual ID-3000 Digital Security and Identification System April 1994 Americas Business Center Technical Services 201 Burlington Road Bedford MA 01730 TEL: 1.781.386.5309 FAX: 1.781.386.5988...
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Page 3 Polaroid ID3000 Service Manual Contents ID-3000 SYSTEM SERVICE MANUAL CONTENTS SECTION 1 GENERAL DESCRIPTION OF SYSTEM SECTION 2 SYSTEM INSTALLATION SECTION 3 DIAGNOSTICS/TROUBLESHOOTING SECTION 4 CALIBRATION PROCEDURES SECTION 5 PARTS REPLACEMENT APPENDIX...
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Page 5: Table Of Contents
Polaroid ID3000 Service Manual Description SECTION 1 - DESCRIPTION Contents Page System Overview System Hardware Components System Functions: Make a new ID card Capture Portrait & Signature Enter Applicant Data Only Verify Applicant Reissue ID card Adjust System Workstation Computer...
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Page 7: System Overview
There are presently two versions of the ID-3000 System, differing only in the output device used to produce the photo ID card. The ID-3000F System has a CI-5000 Color Film Re- corder which produces the ID card on Polaroid instant color film.
Page 8 Polaroid ID3000 Service Manual Description Note: Leave 12" or more between the CI-5000 Color Film Recorder and the VGA Monitor, to prevent electrical interference. ID-3000F with CI-5000 Film Recorder, CS500i Color Scanner (optional) and Signature Scanner (optional) ID-3000T with TX-1500 Thermal Recorder, CS500i Color Scanner (optional)
Page 9: System Hardware Components
All hardware and software needed for acquiring, storing, manipulating, formatting and print- ing the visual elements of the ID card — and then die-cutting and laminating the card — are included in an ID-3000 System. Figure 1-2 shows the system hardware in block diagram form, and Table 1-1 explains the component functions.
Page 10 TX1500 (ID3000 T Systems only) Die Cutter Die cuts developed ID cards from sheet of Polaroid instant film. One card/ film sheet and two cards/film sheet models available. Laminator Heat-seals die-cut ID card in a tough, tamper-resistant, long-life plastic enclosure.
Page 11: System Functions
(See the ID-3000 System Operator’s Guide for detailed explanations of all operating steps.) Figure 1-3 Operator’s Menu...
Page 12: Capture Portrait & Signature
Polaroid ID3000 Service Manual Description Capture Portrait and Signature Permits capturing and storing the applicant’s portrait and signature so that an ID card can be made at a later time. Enter Applicant Data Only Used for entering or updating applicant data only, without capturing a portrait or signature.
Page 13: Workstation Computer
Polaroid ID3000 Service Manual Description ID-3000 Workstation Computer The System computer (Figure 1-4) controls the operation of all other ID-3000 System input and output hardware, and with the keyboard and monitor, provides the means for communica- tion between the system and the operator.
Page 14: Board Descriptions
101 keys arranged as shown in Figure 1-5. Keyboards are supplied with the ID-3000 System for either U.S., French, German, Spanish, Japanese, U.K./ English, Italian or French Canadian languages, depending on the customer’s choice. (See the HP Vectra QS Operator’s Manual, pages 10-9 to 10-14 for illustrations of these keyboards.)
Page 15: Color Monitor
Polaroid ID3000 Service Manual Description 13" Color Monitor The HP D1182 Video Graphics Color Display is a high-resolution color CRT display unit with maximum screen resolution of 640 x 480. It offers minimum screen distortion and a 0.28mm dot pitch, analog video input able to display an infinite number of colors, and anti- glare silica screen coating.
Page 16: Color Portrait Camera
Polaroid ID3000 Service Manual Description Color Portrait Camera The ID-3000 System camera (Figure 1-7), which captures the live portrait of the applicant, is a JVC TK-87OU color video camera equipped with either a 16mm (standard) or 25mm (optional) auto-iris lens.
Page 17: Signature Scanner
The optional Signature Scanner captures the applicant’s signature from a specially-designed signature card. The ID-3000 system prints the signature on the identification card for added security. The ID-3000 system also stores the signature electronically for card reissue or verification. Figure 1-8 Signature Scanner...
Page 18: Color Film Recorder (Cfr) & Camera Back
Description Color Film Recorder (CFR) and Camera Back The Polaroid CI-5000 CFR (Figure 1-9) prints full-color ID card images on Polaroid instant film, from digital signals from the Matrox Illuminator Board in the System computer. (An ID- 3000 System equipped with a CI-5000 Color Film Recorder is designated as an ID-3000F System.)
Page 19: Thermal Color Printer
Thermal Color Printer The Polaroid TX-1500 Color Thermal Printer (Figure 1-10) is a customer-selected output alternative to the CI-5000 CFR described earlier. An ID-3000 System equipped with a TX- 1500 Printer is designated as an ID-3000T System. The TX-1500 produces either one or two full-color ID card images on a single 4 x 5" (100 x 128mm) sheet.
Page 20: Digital Scanner
Polaroid ID3000 Service Manual Description Digital Color Scanner (optional) The Digital Color Scanner is a high-speed computer peripheral which captures and digitizes images from color and black & white photographs or other reflective graphics. It accepts documents up to 4.12 by 8.50 inches. Maximum scanning area is 4 by 6 inches.
Page 21: Die Cutters
Polaroid ID3000 Service Manual Description Die Cutter Die Cutters for the ID-3000 System smoothly and accurately cut the ID card(s) to proper size, from the Polaroid photographic or thermal print. They operate manually when the handle is pulled forward. Two versions are available: 1-Up CR-80 (2-1/8"...
Page 22: Surge Protector/Power Strip
The six-receptacle power outlet strip shown in Figure 1-14 includes a filter/surge protector circuit to protect ID-3000 System components against AC line surges and spikes. An illumi- nated rocker switch allows turning AC power on or off to all units plugged into the strip.
Page 23 Polaroid ID3000 Service Manual System Installation SECTION 2 - SYSTEM INSTALLATION Contents Page Software, Tools & Equipment required Major Installation Steps Powering Up the System 2-12 Loading Paper and Ink 2-13 Care & Handling of Paper, Ink and Prints 2-14...
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Page 25: Major Installation Steps
Polaroid ID3000 Service Manual System Installation SECTION 2 — ID-3000 SYSTEM INSTALLATION Software, Tools and Equipment The following equipment and materials are needed for ID-3000 System installation: Multimeter Calibration and Diagnostic Diskettes Field Service Toolkit (may be included within the ID3000...
Page 26 Particularly impor- tant is the camera-to-subject distance. NOTE: For ID-3000F System, place CI-5000 Color Film Recorder Assembly at least 12" away from VGA Monitor to prevent electrical interference. Figure 2-1 Typical ID-3000 layout...
Page 27 (optional), power outlet strip, die cutter and laminator), and place them as shown in Figure 2-2 or some comparable arrangement. NOTE: Figure 2-2 shows an optimal ID-3000 system arrangement. Yours may be different. NOTE: Computer may be placed on its side, if space is limited.
Page 28 Polaroid ID3000 Service Manual System Installation Mount the monitor on the swivel base (see Figure 2-3): invert the monitor, engage front edge of base under tabs on monitor, snap pin into hole at back of base. Note: The latest monitor does not require mounting to the swivel base.
Page 29 Polaroid ID3000 Service Manual System Installation Assemble the color portrait camera and strobe as follows (see Figure 2-4): slip camera/ strobe bracket over camera; attach bracket to microfluid tripod head by tightening tripod screw; attach strobe to shoe on top of bracket; connect the five cables in the cable assembly to the appropriate connectors on lens barrel, strobe and back of camera.
Page 30 Polaroid ID3000 Service Manual System Installation Checking computer internal connections Computer circuit boards and cables can loosen during shipping and cause malfunctions. Check them as follows before proceeding further with installation: Remove the computer cover (Figure 2-6). Visually inspect all computer components to assure they are fully seated in their slots, sockets and board guides, and that all cable connections are secure, especially the alpha cable that connects between the matrox board and the VGA board.
Page 31 Polaroid ID3000 Service Manual System Installation Installing cables Lay out the cables, checking them against the lists below and Figure 2-7 (ID-3000F system) or Figure 2-8 (ID-3000T system), to assure that you have a complete set. Connect all cables according to either Figure 2-7 or 2-8.
Page 32 Polaroid ID3000 Service Manual System Installation Figure 2-7 ID-3000F System Cable Connections 2-10...
Page 33 Polaroid ID3000 Service Manual System Installation Figure 2-8 ID-3000T System Cable Connections 2-11...
Page 34: Powering Up The System
System Installation Powering Up the System Turn on all ID-3000 components using their individual power switches (Figure 2-9), except for the power strip/surge protector. Now plug the power strip cable into an AC receptacle and turn on the power strip switch.
Page 35: Loading Paper And Ink
Polaroid ID3000 Service Manual System Installation Loading Paper and Ink in Thermal Color Printer A paper/ink set consists of a packet of paper and an easy-to-load ink cartridge. Ink cartridges contain enough ink for the number of paper sheets in the set.
Page 36: Care & Handling Of Paper, Ink And Prints
Polaroid ID3000 Service Manual System Installation Loading an ink cartridge 1. Open the ink cartridge door by pushing the OPEN/CLOSE button (a). 2. Move the ink lever to the down position (b), being careful not to catch your fingers in the spring. Remove the...
Page 37 At the Username prompt, type CPS and press <Enter>. At the Password prompt, type Polaroid or the System ID number and press <F10>. The System ID number can be found on the side of the color portrait camera, the back of the film recorder assembly or thermal printer assembly, and on the computer.
Page 38: Functional Check Of The System
Polaroid ID3000 Service Manual System Installation Functional Check of the System To assure that the ID-3000 hardware and software are operating properly, the functional check consists of: Capturing new data, a portrait and a signature*, then using them to make an identification...
Page 39: Setting Film Counter
Polaroid ID3000 Service Manual System Installation Setting Film Counter (ID-3000F System) After logging in and with main menu displayed (see Figure 2-10), select Issue or Verify Badges and press <Enter>. An ID-3000F System with a CI-5000 Color Film Recorder will then display a film tab selection screen (Figure 2-11).
Page 40: Making An Identification Card
Polaroid ID3000 Service Manual System Installation Making an Identification Card When the Issue and Verify Menu (Figure 2-13) is displayed, select Make a New ID (highlight that line using the up/down arrow keys, or simply type the first letter of the selection - m or M) and press <Enter>).
Page 41 Polaroid ID3000 Service Manual System Installation Type in the requested applicant data (see Figure 2-15). When all data is complete and correct, press <F10> to display the signature message (if required). See Figure 2-16. (If the system has no Signature Scanner, the Input Portrait Menu — Figure 2-19 — will be displayed.)
Page 42 Polaroid ID3000 Service Manual System Installation If your System includes a Signature Scanner, insert a signed signature card into the Scanner as shown in Figure 2-17 — signature side up, cut-corner end first. NOTE: The card should be signed with a medium point, black felt tip pen.
Page 43 Polaroid ID3000 Service Manual System Installation The system will now display the Input Portrait Menu (Figure 2-18). NOTE: If no image appears on the Monitor, adjust the brightness control on the Monitor or refer to Portrait Camera Adjustment on page 38 of this Section.
Page 44 Polaroid ID3000 Service Manual System Installation Select Freeze from the Input Portrait menu (Figure 2-18), to freeze the video image on the monitor. The strobe will fire. (If the applicant has a very dark complexion, select Brighten before selecting Freeze.) Verify that the image is frozen by moving the portrait camera while watching the monitor.
Page 45 Polaroid ID3000 Service Manual System Installation When the Output Unit beeps and the front panel LED flashes, pull the white tab and then the exposed frame (yellow tab) out of the camera back. NOTE: If you try to produce a film exposure after all frames in the film pack have...
Page 46 Polaroid ID3000 Service Manual System Installation Place the ID card into a pouch and insert the pouch into the protective carrier. Then insert the carrier into the laminator. NOTE: For optimum results, lamination should start within 15 seconds of peeling the photograph from the negative (step 18).
Page 47: Storing A Portrait And Signature
Polaroid ID3000 Service Manual System Installation Storing a Portrait and Signature Select Capture Images Only from the operator’s menu. Type an applicant card number, then press <F10>. The message This will be a new ID will appear. NOTE: If the system already contains data for this applicant card number, the data will appear on the screen for verification or editing.
Page 48 Polaroid ID3000 Service Manual System Installation Select Freeze to freeze the video image on the monitor. Verify that the image is frozen by moving the portrait camera while watching the portrait/signature monitor. NOTE: If the image does not freeze when Freeze is pressed, press Freeze once or twice again.
Page 49: Entering Applicant Data Only
Polaroid ID3000 Service Manual System Installation Entering Applicant Data Only Select Enter Applicant Data Only from the Issue and Verify menu to open the applicant category window (Figure 2-23). (Sample window — yours may be different) Figure 2-23 Applicant Category window Select an applicant category to open the corresponding data entry screen (Figure 2-24).
Page 50 3 again, or (2) enter new applicant data for the ID card number displayed by continuing at step 4. NOTE: You can also use the ID-3000 enhanced search feature to locate the applicant’s record — refer to the ID-3000 Operator’s Manual.
Page 51: Verifying Applicant Data
No Matching Records Found appears again, press the space bar to remove the message. Then you can enter another ID card number and press <F10> to search again. You can also use the ID-3000 enhanced search feature described in the operator’s instructions to locate the applicant’s record.
Page 52: Reissuing An Identification Card
Polaroid ID3000 Service Manual System Installation Reissuing an Identification Card Select Reissue ID Card from the issue and verify menu to display the applicant category window (Figure 2-25). (Sample window — yours may be different) Figure 2-25 Applicant Category window NOTE: You can stop the card-issuing process at any time before card exposure begins, by pressing <Esc>.
Page 53 If this still fails to produce the applicant data, press <Esc> twice and select Make a New ID Card. (See page 2-13.) You can also use the ID-3000 enhanced search feature described in the operator’s instructions to locate the applicant’s record.
Page 54 Polaroid ID3000 Service Manual System Installation With a 2-up system, selecting Expose the first time stores the ID in memory. Actual exposure of the film occurs when Expose is selected for the second ID. If you wish to print the image when only one has been made on a 2-up system, select Force from the Exposure window.
Page 55 Polaroid ID3000 Service Manual System Installation NOTE: For optimum results, lamination should start within 15 seconds of peeling the photograph from the negative. When the laminated card emerges from the laminator, inspect it for secure and complete lamination. If any problems with lamination are evident, refer to “Lamination Problem Troubleshooting”...
Page 56: Adjusting The Card For The Id3000 Film System
Polaroid ID3000 Service Manual System Installation Adjusting the Card for the ID3000 Film System These procedures should be performed at installation of any ID- 3000F System, to insure that all ID card parameters are at normal settings. Bring up the issue and verify menu, select Adjust System and press <Enter> to open Color Printer/Portrait Camera window (Figure 2-28).
Page 57 Polaroid ID3000 Service Manual System Installation Select Adjust Tint Overall and press <Enter>. This will bring up the Red, Green and Blue Adjustment window shown in Figure 2-30. Figure 2-30 Tint Adjustment Colors window Select Adjust Red and press <Enter>. The Red settings window will open. Select 4 (normal) by using the up and down arrow keys to highlight 4 (normal), or simply type 4, and press <Enter>.
Page 58 Polaroid ID3000 Service Manual System Installation Repeat the process for Blue — select Adjust Blue, press <Enter>, select 4 (normal) and press <Enter>. Press <Esc> to return to the brightness adjustment menu. Select Lighten or Darken Entire Card and press <Enter>.
Page 59 Polaroid ID3000 Service Manual System Installation Repeat the process for Green and Blue, setting them to 4 (normal) as done for Red. Press <Enter> after each step. In similar fashion, select Lighten or Darken Portrait, press <Enter>, select 4 (normal) from window menu (see Figure 2-34) and press <Enter>.
Page 60 Polaroid ID3000 Service Manual System Installation To exit from this Color Printer System Settings program and save the normal settings you have just made, select Done and press <Enter> (Figure 2-36). Figure 2-36 Exiting and saving new settings menu 2-38...
Page 61: Adjusting The Color Card For The Id3000 Thermal System
Polaroid ID3000 Service Manual System Installation Adjusting the Color Card for the ID3000 Thermal System You can make several adjustments to the color thermal printer for optimizing ID card image quality: ID card tint ID card brightness Portrait tint Portrait brightness.
Page 62 Polaroid ID3000 Service Manual System Installation Select Adjust Brightness and Tint to display the brightness and tint menu (Figure 2- 38): Figure 2-38 Brightness and Tint menu Select Adjust Tint Overall to display the color selection window. Select Adjust Red to display the color adjustment menu (Figure 2-39):...
Page 63 Polaroid ID3000 Service Manual System Installation Press the <Esc> key to return to the brightness and tint menu. Select Lighten or Darken Entire Card to display the brightness adjustment menu. Figure 2-40 Brightness adjustment menu Select 4 (normal) by using the up and down arrow keys to highlight the setting, then pressing the <Enter>...
Page 64 Polaroid ID3000 Service Manual System Installation Select 4 (normal) by using the up and down arrow keys to highlight the setting, then pressing the <Enter> key. Or if you prefer, type the number 4. When you select a new setting, the color selection window returns.
Page 65 Polaroid ID3000 Service Manual System Installation Note: Step 20 applies to the thermal printer when using the non-interlaced mode only. In the interlaced input mode, the Check Front Panel Settings will be displayed as shown in Figure 2-44. Note: If the system has lost synchronization with the thermal printer, turn the system OFF and power up again.
Page 66: Adjusting The Color Portrait Camera
Polaroid ID3000 Service Manual System Installation Adjusting the Color Portrait Camera System settings affecting the appearance of portraits captured by the portrait camera or optional video floppy player can be adjusted by system menus: Adjustment Explanation Input type Sets portrait values to match the type of camera or video floppy player installed on your system.
Page 67 Polaroid ID3000 Service Manual System Installation Live Hue Affects the “live” portrait displayed on the screen during portrait capture. (See Freeze Hue above for explanation of hue’s effect on portrait.) Live hue adjustment applies only to portraits from the video floppy player.
Page 68 System Installation Selecting the Image Type Before making portrait adjustments, select the image type to which the settings will apply: ID-3000 portrait camera images or video floppy player images. If the issue and verify menu is not displayed, select it from the main menu.
Page 69 Polaroid ID3000 Service Manual System Installation NOTE: If the range of 0-100 is insufficient to achieve the desired contrast, select Freeze Contrast or Live Contrast and adjust it in the same manner as Freeze Gain or Live Gain. But DO NOT adjust Freeze Contrast or Live Contrast until you have reached the limit of Freeze Gain or Live Gain.
Page 70: Adjusting The Signature Scanner
Polaroid ID3000 Service Manual System Installation Adjusting the Signature Scanner NOTE: Before performing the Signature Scanner adjustment steps 1 - 8 below, first verify that the two switches and the thumbwheel on the Logitech Scanner are set as follows: Looking at the Scanner from the rear, on the left side, set the switch nearest the front (gray level or bi-level) to the / position (“a”...
Page 71 Polaroid ID3000 Service Manual System Installation Adjustment Procedure Turn on the system and log on as CPS. From the Main Menu, select Issue and Verify Badges, and from the Issue and Verify Menu, select Adjust System. Next select Signature Scanner to display the instructions for adjusting the signature area (Figure 2-47).
Page 72 Polaroid ID3000 Service Manual System Installation Follow these instructions to position the rectangle around the signature area: - to move the entire rectangle, use the regular cursor up/down/left/right arrow keys. - to change the height or width of the rectangle, use the arrow keys on the numeric keypad.
Page 73: Portrait Scanner Adjustment
Polaroid ID3000 Service Manual System Installation Portrait Scanner Adjustment Calibrating the Scanner Use the following steps to calibrate the scanner whenever fine horizontal lines appear on the scanned portrait (A). If these lines reappear within a week of calibration, the scanner maay require service. Contact the Polaroid Resource Center.
Page 74: Adjusting The Portrait Capture Area
Polaroid ID3000 Service Manual System Installation Adjusting the Portrait Capture Area When scanned portraits are consistently out of position or incorrectly sized, use the following proce- dure to adjust the area of the portrait captured by the scanner. If necessary, you can also temporarily adjust the capture area to scan photographs with incorrectly sized or placed portraits.
Page 75 Polaroid ID3000 Service Manual System Installation Select Adjust Scanned Area to display the area adjustment menu. Select Adjust Scanned Area to display the capture area adjustment screen. Type the dimension desired between the top edge of the photograph (or the top edge of the carrier if a carrier is being used) and the top of the captured area.
Page 76 Polaroid ID3000 Service Manual System Installation Press the Tab key to move the highlight on the adjustment screen. Then type the dimension desired between the left edge of the photograph (or the left edge of the carrier if a carrier is being used) and the left edge of the captured area.
Page 77: Restoring The Factory-Set Capture Area
Polaroid ID3000 Service Manual System Installation If the size or placement of the displayed portrait requires more adjustment, press the space bar to return to the scanner adjustment menu. Then go back to step 4. Select Save and Exit to save the new settings and return to the system adjustment menu.
Page 78 Polaroid ID3000 Service Manual System Installation Select Adjust Scanned Area to display the area adjustment menu. Select Restore Factory Settings to restore the settings and display the message Insert Picture into Color Portrait Scanner. Insert a representative photograph into the scanner as shown, then wait for the scanner to pull the photograph in and eject it.
Page 79: Changing The Film Type Setting
Differences in the photographic film chemistry affect the way the ID3000 scanner senses color. For example, the scanner senses the red background in a Polaroid instant photograph as slightly different from the red background in a 35mm photograph, even though the two colors may appear identical to the eye.
Page 80 Polaroid ID3000 Service Manual System Installation Select Color Portrait Scanner to display the scanner adjustment menu. Chose Select Film Type to display the film type menu. 2-58...
Page 81: Exiting From The System
Polaroid ID3000 Service Manual System Installation Exiting From the System If you wish to exit the system at any time, use the following procedure: From any menu, return to the main menu by pressing <Esc> one or more times. From the main menu, select Log Out or Shut Off System.
Page 82: Checking Laminator Temperature
Laminator. Laminator temperatures Configuration “A” Laminators produce temperatures from 220 to 300 F, desireable for many non-Polaroid pouches. Configuration “B” Laminators produce temperatures from 190 to 265 F, max., optimized for Polaroid pouches.
Page 83 CNF Files and Typical Contents 3-26 Troubleshooting the TX1500 3-32 Paper Jams 3-33 Belt Cleaning 3-34 Troubleshooting the CI5000+ 3-35 Troubleshooting the Polaroid Color Scanner 3-39 Camera Offset Diagnostics 3-40 Troubleshooting Lamination Problems 3-42 Troubleshooting the Strobe 3-43 Troubleshooting Image Quality Problems 3-44...
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Page 85: Signature Scanner Diagnostics
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Signature Scanner Diagnostics Note: before performing the Signature Scanner Diagnostics, first verify that the two switches and the thumbwheel on the Logitech Scanner are set as follows: Looking at the scanner from the rear, on the left side, set the switch nearest the front (gray level or bi-level) to the "/"...
Page 86: Troubleshooting Diagnostics
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting Diagnostics (Signature Scanner is not working) Select EXIT to DOS from the System Operation menu in the ID software. If the SIS_SCAN.CNF file exists in the AWS3F or AWS3T directory, make sure that the "SIS" variable in the file is set to ON; if it is set to OFF and the application calls for a signature input use any DOS editor to delete OFF and type ON, then save the file.
Page 87 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics The ID3000 software is set up to store images and signatures at one hard drive partition at a time. Once this partition is full, the software will automatically switch to the next partition as defined in a file called DRIVELIS.BB located in the APPS directory.
Page 88 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics The following table which displays the approximate image storage capacity for the different hard drive sizes, is based on the following assumptions: Image Sizes: Portrait: 10KB Signature Data Record Sizes: Data Record length: 512 bytes...
Page 89: System Controllers And Adjustable Parameters
- Portrait output controller for VGA card. - Used to render a card layout in the VGA video memory with the Polaroid VGA extender card. This card allows true 15 bit per pixel color from a VGA card. This controller only works with the extender card.
Page 90 CI-5000 plus. HOC_TP - TX-1500 thermal printer controller; used to control and print badges on the Polaroid TX1500 Color Thermal Printer. HOC_BWTP - Black and white (Sony) video printer controller. Used to print temporary badges. A Matrox board is also required.
Page 91 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics POC_VGA Vgalut.dat - Output look up tables for the VGA output controller. Contains an ascii list of 256 levels for portrait drawing with the card language. The format is one ascii number on each line followed by a carraige return line feed. The...
Page 92 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics HOC_TP Hoc_tp.sot - Screen object file Hoc_tp.cnf - Configuration file TP_lut.dat - Lookup table/color-correction matrix file BW_TP Bwtp.sot - Screen object file Bwtp.cnf - configuration file Pcsscrn.sot - Screen object file Pcs.cnf - configuration file Pcsfilm.bb...
Page 93 With the Series 3 printer the scalable fonts are available. PCS.CNF - CS-500 Polaroid Color Scanner (PCS) PCS_COLORMODE -Internal colormode in the CS-500 controller. Possible values: COLOR - 24 bit color...
Page 94 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics PCS_PIXELFORMAT - Selects the method the CS500 controller uses to store image data in memory. Possible values: CHUNK = send the data in continuous format of red, green and blue data bytes. LINE = send scan line’s worth of red pixels followed by scan line of green and<+!><-!>...
Page 95 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics value may also be checked by application scripts to determine if the controller is activiated. Possible values: ON - All controller entry points are enabled OFF - All controller entry points are disabled PCS_RGBBUF - This variable defines the name of the RGB EMS buffer which is to be used for the scanned image.
Page 96 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics POC_VGA.CNF - VGA output controller. CFR_LAYOUT_FILE- Card layout file to be drawn. POC_N9.CNF - NUMBER NINE graphics adapter output controller. CFR_LAYOUT_FILE Card layout file to be drawn. POC_8514.CNF - Paradise 8514a output controller. CFR_LAYOUT_FILE Card layout file to be drawn.
Page 97 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics LIVE_IRIS Type: string numeric The 8 bit value sent to the iris DAC for live mode. Not used for the current support board. May be used if an iris DAC is someday installed. FREEZE_IRIS Type: string numeric The 8 bit value sent to the iris DAC for freeze mode.
Page 98 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics LIVE_COMP_GAIN Type: string numeric LIVE_COMP_OFFSET LIVE_COMP_CONTRAST LIVE_COMP_SATURATION LIVE_COMP_HUE Same as above, but for live mode. AOI_XMIN Type: string numeric AOI_XMAX AOI_YMIN AOI_YMAX Defines the area of interest in the portrait. Range is “0” to “255”...
Page 99 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics FREEZE_IRIS COMP_SATURATION RGB_GAIN COMP_HUE RGB_OFFSET LIVE_COMP_GAIN RGB_CONTRAST LIVE_COMP_OFFSET LIVE_RGB_GAIN LIVE_COMP_CONTRAST LIVE_RGB_OFFSET LIVE_COMP_SATURATION LIVE_RGB_CONTRAST LIVE_COMP_HUE The following objects can only be set by directly editing the configuration file: FAST_SYNC FACE_BRIGHT RGB_STROBE FACE_BRIGHT_VALUE COMP_STROBE FACE_BRIGHT_OFFSET SCRUNCHED AOI_XMIN...
Page 100 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics MOC_XOFFSET Type: string numeric MOC_YOFFSET Used to position the card on the preview screen. Can be positive or negative. Use in combination with CARD_XSIZE and CARD_YSIZE to fit the card image to the preview screen.
Page 101 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics COLOR_BALANCE Type: string Sets the color balance of the entire card by specifying the brightness of each color plane. It is a sequence of three numbers “R G B”, where R sets the Red brightness, G the Green, and B the Blue.
Page 102 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics DP_CAMERA_OVERSCAN Type: string numeric The amount (in percent) that the raster size should exceed the print area on the film. This is to allow for variations between film packs and lots of film. It is read by the calibration program CICAL.
Page 103 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics HOC_TP_LIGHTEN_DARKEN Type: string numeric Lightens or darkens the entire card. Ranges from “0” to “6”, with “3” being the nominal value, “6” twice as light, “0” half as light. HOC_TP_COLOR_BALANCE Type: string Sets the color balance of the entire card by specifying the brightness of each color plane. It is a sequence of three numbers “R G B”, where R sets the Red brightness, G the Green,...
Page 104: Vs3000 Advanced (Live/Stored)
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics BLACK AND WHITE THERMAL PRINTER CONFIGURATION FILE File Name: BWTP.CNF Objects: BW_TP (string): Enables BW thermal printer. ON=Enabled, OFF= disabled. BWTP_INTERLACE (string): Determines whether the printer uses an interlaced video signal (YES/NO). BWTP_REMOTE (string): Determines whether the printer is controlled by a remote button (YES/NO).
Page 105 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics VER_RESOLUTION (string): Determines the frame grabber resolution during portrait capture. Available options are “640X480” (2 Mbyte board only), “512X480”, and “512X400”. Only “640X480”, which gives a 1:1 pixel aspect ratio, or “512X480", which gives a 5:4 aspect ratio, are recommended.
Page 106 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics VER_COMP_SATURATION (string numeric): Sets color saturation during live mode for NTSC cameras. Range “0” to “100”. 0 is no color. VER_COMP_HUE (string numeric): Sets hue during live mode for NTSC cameras. Range “0” to “100”.
Page 107: Support Board
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics to be displayed during configuration, and should not exceed the distance from the bottom of the index mark to the point where the motor must be reversed. SIS (string): ON or OFF, depending on whether or not the application uses the signature scanner.
Page 108: Cnf Files And Typical Contents
“HPLJ_FONT3”,”” POC_VGA.CNF: ”CFR_LAYOUT_FILE”,”vga1"; customer-specific APP_CON.CNF: “APP_CON_SOF”,””; Include only this line for ID-2000+/ID-1000 “COLOR_VIDEO_CAMERA”,”MIP_CON”; “STILL_VIDEO_CAMERA”,”MIP_CON”; “WS_PREVIEW”,”MOP_CON”; “WS_VERIFY”,”LV_CON”; “SIGNATURE”,”SIS_CON”; “CFR_CON”,”CI5K _CON”; or “TPOH_CON” for thermal “SCANNER”,”PCS_CON”; “DOSSIER”,”DOS_CON”; “TEMP_PASS”,”BWTP_CON”; REPORT.CNF: ”HEADER_LINES”,”2"; “HEADER_LINE1”,” POLAROID ID2000 REPORT GENERATOR PAGE @PAGE “; “HEADER_LINE2”,” (@HEAD REPORT)” 3-26...
Page 109 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics TAPECOMP.CNF ”SCSITID”,”7"; SCSI ID of tape drive DSP.CNF ”DSP_BASE_ADDRESS”,”312"; /* was 816 */ MIC_ILUM.CNF ”MIC_RESOLUTION”,”512X480"; “VIDEO_IN”,”RGB”; “FAST_SYNC”,”Y”; “SCRUNCHED”,”N”; should be “Y” for non-interlaced thermal “RGB_STROBE”,”YES”; “COMP_STROBE”,”NO”; “LIVE_IRIS”,”0"; “FREEZE_IRIS”,”0"; “STROBE_RECHARGE”,”11"; “RGB_GAIN”,”91"; see note above regarding automatic cal.
Page 110 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics The following values are optional and are used to customize chroma-keying “PORTRAIT_BACKGROUND_GAIN”,”40"; “PORTRAIT_BACKGROUND”,””; “PORTRAIT_BACKGROUND_RED”,””; “PORTRAIT_BACKGROUND_GREEN”,””; “PORTRAIT_BACKGROUND_BLUE”,””; MOC_ILUM.CNF ”CFR_LAYOUT_FILE”,”white”; “MOC_RESOLUTION”,”640X480"; “MOC_XOFFSET”,”0"; “MOC_YOFFSET”,”0"; “MOC_XSIZE”,”640"; “MOC_YSIZE”,”428"; “MOC_INTERLACE”,”N”; HOC_CI5K.CNF (for 2-UP CR60 format) ”HOC_RESOLUTION”,”1024X768"; “PORTNO”,”1"; “LIGHTEN_DARKEN”,”3"; “COLOR_BALANCE”,”3 3 3";...
Page 111 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics “CARD2_YSIZE”,”762"; ; for CR-79 ; “CARDS_PER_SHEET”,”1"; ; “CARD1_XOFFSET”,”62"; ; “CARD1_YOFFSET”,”120"; ; “CARD1_XSIZE”,”870"; ; “CARD1_YSIZE”,”532"; ; for CR-80 ; “CARDS_PER_SHEET”,”1"; ; “CARD1_XOFFSET”,”43"; ; “CARD1_YOFFSET”,”84"; ; “CARD1_XSIZE”,”938"; ; “CARD1_YSIZE”,”596"; HOC_TP.CNF (for 2-UP CR60 format) ”HOC_TP_RESOLUTION”,”640X480"; “HOC_TP_LIGHTEN_DARKEN”,”3"; “HOC_TP_COLOR_BALANCE”,”3 3 3";...
Page 112 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics ; “HOC_TP_CARDS_PER_SHEET”,”1"; ; “HOC_TP_CARD1_XOFFSET”,”67"; ; “HOC_TP_CARD1_YOFFSET”,”65"; ; “HOC_TP_CARD1_XSIZE”,”542"; ; “HOC_TP_CARD1_YSIZE”,”349"; VER_ILUM.CNF ”CFR_LAYOUT_FILE”,””; “VER_LIVE_XSIZE”,”265"; “VER_LIVE_YSIZE”,”330"; “VER_LIVE_XPOS”,”340"; “VER_LIVE_YPOS”,”65"; “VER_RESOLUTION”,”640X480"; “VER_XOFFSET”,”0"; “VER_YOFFSET”,”0"; “VER_XSIZE”,”640"; “VER_YSIZE”,”480"; “VER_INTERLACE”,”N”; “VER_VIDEO_IN”,”C OMP”; “FAST_SYNC”,”Y”; “LIVE_IRIS”,””; “VER_RGB_GAIN”,”60"; “VER_RGB_OFFSET”,”30"; “VER_RGB_CONTRAST”,”50"; “VER_COMP_GAIN”,”60"; “VER_COMP_OFFSET”,”30"; “VER_COMP_CONTRAST”,”65"; “VER_COMP_SATURATION”,”74"; “VER_COMP_HUE”,”49"; “COMPARE_LIVE”,”OFF”;...
Page 113 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics “SIG_COMPRESS”,”G3"; “SIG_THRESHOLD”,”20"; PCS.CNF: ”PCS”,”ON” /* turn scanner off/on */ “PCS_COLORMODE”,”COLOR” /* BW */ “PCS_RESOLUTION”,”DPI125" /* “PCS_RESOLUTION”,”DPI125" */ “PCS_PIXELFORMAT”,”PLANE” /* “PLANE” */ “PCS_AOIX1”,”080" /* “PCS_AOIX1”,”080" */ “PCS_AOIX2”,”336" /* “PCS_AOIX2”,”336" */ “PCS_AOIY1”,”080" /* “PCS_AOIY1”,”080" */ “PCS_AOIY2”,”464" /* “PCS_AOIY2”,”464" */ “PCS_HARDBUF”,”2MEG”...
Page 114: Troubleshooting The Tx1500
Printer is out of paper - add paper. Paper is jammed; remove jammed paper (See page 3-31). Ink light is flashing Ink cartridge has run out; replace cartridge and paper. Perform belt cleaning procedure (Page3-32). For more troubleshooting details, refer to the Polaroid TX1500 Service Manual 3-32...
Page 115: Paper Jams
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Paper Jams When paper is jammed in the printer, the READY, INK and PRINT button lights blink at the same time. In the printer housing 1. Remove the ink cartridge (a). 2. Remove the jammed paper while turning the drum in the direction of the arrow (b).
Page 116: Belt Cleaning
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Belt cleaning procedure The belt cleaning plate removes dirt from the paper supply belt in- side the printer. Use the belt clean- ing plate before you begin to use the printer for the first time, and at routine intervals (after approximate- ly every 200 copies).
Page 117: Troubleshooting The Ci5000
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting the CI5000+ Problem Probable Cause Corrective Action No power/no LED Line cord defective Check incoming AC power; replace cord if necessary. Replace F1 fuse if necessary. Replace ON/OFF switch. Check power supply Check power supply voltages on J3, J4, J5, Pin 1 -12V, Pin 2 +12V, Pin 3 (GRND), Pin 4 +5V.
Page 118 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting the CI-5000+ (Cont'd) Problem Probable Cause Corrective Action CI5000 performs self- SCSI connections are Check all SCSI cables to make diagnostics but system loose sure they are properly connected. does not recognize it; doesn't boot up Film recorder SCSI Check F1 fuse on SCSI board;...
Page 119 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics If the CI-5000 is not working properly it should be initialized again; this is done by exiting from the ID3000 menu, turning the system off, then powering up again. Another way to reset the CI-5000 is by pressing the manual RESET button located inside the Color Film Recorder Assembly output unit mounted next to the Power Connector.
Page 120 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics SCSI: Indicates the interface type between the computer and the CI-5000 FB:4M: Amount of added memory (4 Megabytes) on the Daughter Board (located on top of the Logic Board). 3-38...
Page 121: Troubleshooting The Polaroid Color Scanner
Scanned picture is out Lost calibration setting Perform Color Scanner Adjust of position System Menu option. For more Polaroid Color Scanner troubleshooting details, refer to the Color Scanner Service Manual 3-39...
Page 122: Camera Offset Diagnostics
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Camera Offset Diagnostics Problem Probable Cause Corrective Action ID cards are not die cut Film sheet is not correctly Reinsert the film sheet into the properly inserted into the die cutter die cutter; try upside down, then die cut.
Page 123 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Figure 3-1: YOFFSET for horizontal positioning; XOFFSET for vertical positioning 3-41...
Page 124: Troubleshooting Lamination Problems
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting Lamination Problems Problem Probable Cause Corrective Action Bubbles along sealed Temperature too high Reduce laminator's heater edge temperature. Upper edge of finished Temperature setting at Lower temperature in proper card is extruded extreme end of high side decrements to reach desired temperature (Section 2, page 2-5).
Page 125: Troubleshooting The Strobe
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting the Strobe Problem Probable Cause Corrective Action Strobe does not flash No power to strobe Make sure the output unit assembly (Film or Thermal) is turned ON. Measure DC voltage (5VDC) at the strobe power connector. If no 5Volts, check the cable connectors, power supply and its fuse;...
Page 126: Troubleshooting Image Quality Problems
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting Image Quality Problems Problem Probable Cause Corrective Action Image quality is poor; Color setting configuration From the system's main menu, set colors are off, or too light, changed all values in the Adjust System and too dark ID Printer to Normal.
Page 127 Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting Image Quality Problems (Cont'd) Problem Probable Cause Corrective Action Portrait too dark or too Lighten/Darken in Portrait Adjust portrait exposure using the light Only menu not properly Lighten or Darken Portrait Only adjusted for lighting con- menu option in the Adjust System.
Page 128: Troubleshooting Live/Freeze Image Problems
Polaroid ID3000 Service Manual Troubleshooting/Diagnostics Troubleshooting Live/Freeze Image Problems Problem Probable Cause Corrective Action Too dark or too bright Iris lens is not open Go to Live Image and turn the Live Images Live pot (marked L) on the back of...
Page 129: Error Messages
ERROR MESSAGES Introduction to Error Messages Note to service personnel: The majority of error messages for the ID-3000 is presented on the following pages. However, you should be aware that some of these error messages and their corresponding corrective actions are intended for Software or Applications Engineers only.
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Page 131: Error Message Table
Error Message Table Error Message Probable cause Corrective Action Error Loading .TOK file missing from its Locate .TOK file and add to proper Card Layout directory. Applications directory. All *.TOK files are in the software is probably not APPS directory except WHITE .TOK installed.
Page 132 Error Message Probable cause Corrective action Can’t Get String Width Missing font file. Verify that fonts are in the Card Layout file and correct path names have been specified. Error In Font Mapping Pages Corrupted font file or EMS Reinstall the fonts. error.
Page 133 Error Message Probable cause Corrective action DSP Driver File Corrupt (Bad Corrupted DSP driver. Install a new copy of DRIVER.OUT Optional header) from the corresponding core software. DSP Driver File Corrupt (Bad Corrupted DSP driver. Install a new copy of DRIVER.OUT Optional Header Magic from the corresponding core software.
Page 134 Error Message Probable cause Corrective action Support Board Initialize Error Unable to find Support Board. Run TCINIT program as described in Section 5, page 5-20. Support Board Write Error Support Board is set to wrong Check the switches on Support Board address.
Page 135 Error Message Probable cause Corrective action Faulty color film recorder. Run color film recorder diagnostics cont. and repair or replace as necessary. CFR Filter Wheel Error Faulty color film recorder Check serial cables and connections to serial connection. film recorder. Faulty color film recorder.
Page 136 Error Message Probable cause Corrective action CFR Pull Film Error Disconnected or loose film Check film holder cable and reconnect holder cable. or tighten as necessary. Faulty film pull button in film Check film pull button and repair or holder. replace as necessary.
Page 137 Error Message Probable cause Corrective action Thermal Printer Print Error Thermal Printer is displaying Check the front panel of the thermal error code. printer. Check the counter for error display and/or any flashing light on the printer. Ready light on the thermal printer is not ON steady.
Page 138 Error Message Probable cause Corrective action Serial Port Timeout Film recorder turned off or Verify that film recorder is on and the serial cable disconnected. serial cable is connected. Loose or broken serial cable Check serial cable and connections; to film recorder. tighten connections or replace cable if necessary.
Page 139 Error Message Probable cause Corrective action Error While Initializing No EMS available. Verify that EMS and the EMS driver Bulletin Board are installed. Bulletin Board Putting Object Corrupted EMS. Check available EMS memory and EMS driver. Corrupted software. Reinstall software. Bulletin Board Getting Object Corrupted EMS.
Page 140 Error Message Probable cause Corrective action Nmalloc Free Chain Corrupted EMS. Check available EMS memory and Inconsistency EMS driver. Reinstall software Corrupted software. DOS EXTENDER SYSTEM FAULTS (TRAPPED BY ID SOFTWARE) Unrecoverable Application Corrupted Core Code or Reinstall Software; if continues, Error (GP Fault) Applications Software.
Page 141 Error Message Probable cause Corrective action Syntax Error In Syntax error in card layout. Check card layout and correct errors. Card Layout ( Symbol Missing) Invalid Declaration Called function has not been Correct card layout. In Card Layout declared. (Not a Function) Misplaced Break Application Software problem.
Page 142 Error Message Probable cause Corrective action Card Layout Corrupted By Internal code failure. Record events leading to error and External Function contact the Service Center. Card Layout Corrupted By Internal code failure. Record events leading to error and Local Function contact the Service Center.
Page 143 Error Message Probable cause Corrective action Memory Error 2 While Internal Code Failure Record events leading to error and Storing Image contact the Service Center. Imge To Be Stored Has Internal code failure. Record events leading to error and Invalid Header contact the Service Center.
Page 144 Error Message Probable cause Corrective action TOG Generator: TOG File Corrupted TOG file. Record events leading to error and Corrupt contact the Service Center. TOG Generator: TOG File Setup error. Check setup and correct as needed. Missing TOG Generator: TOG File Corrupted TOG file.
Page 145 Error Message Probable cause Corrective action Image Processing Error On EMS error. Check EMS driver. NTSC Buffer Faulty image capture ("Paris") Run Image Board calibration and board. repair or replace as necessary. Image Processing Error On EMS error. Check available EMS and EMS driver. Color Buffer Image Board Initialization Faulty image capture ("Paris")
Page 146 Error Message Probable cause Corrective action Signature Controller Enhance Signature coordinates too Check the X and Y coordinates in Buffer Support large. SIS_SCAN.CNF and correct if necessary. (Maximum: 500 x 500.) Faulty image capture ("Paris") Run Image Board calibration and board.
Page 147 Error Message Probable cause Corrective action Thermal Printer Control Menu Applications Problem. Contact the Service Center. Error Thermal Printer Controller Applications Problem. Contact the Service Center. Window Error Therma Printer Controller Applications Problem. Contact the Service Center. Load SOT File Error Thermal Printer Controller Problems with Black &...
Page 148 Error Message Probable cause Corrective action Support Board Controller Bit Comparing Bit Mask and Port Contact Applications or Service Mask Error number mask error. Center. DOSSIER ERRORS DOSSIER: Layout File Not Corrupted DOSSIER software Reload all DOSSIER related software. Found DOSSIER: Error Corrupted DOSSIER software Reload all DOSSIER related software.
Page 149 Error Message Probable cause Corrective action Out Of Memory Not enough memory. Check the RAM or the computer and make sure there is 8 megabytes. Putting Object on the Bulletin Missing BB files. Contact Applications Group or the Board Service Center. Too Many SOTF Objects Applications Problem.
Page 150 Error Message Probable cause Corrective action Data Format Error Error Checking Data Format. Contact Applications Group or the Service Center. Error Opening SOT file Application Incomplete or Contact Applications Group or the missing. Service Center. Error Writing SOT File Application Incomplete or Contact Applications Group or the missing.
Page 151 Error Message Probable cause Corrective action PACK-REINDEX: Failed to Failed on Pack and Reindex, Check for 8 meg of memory. Allocate Memory low or bad memory PACK-REINDEX: Failed to Failed on Pack and Reindex. Contact Applications Group or the Read File Service Center.
Page 152 Error Message Probable cause Corrective action DT ERROR: Selecting View Problem with select View Contact the Service Center. from Data Transport IN DT ERROR: Getting Fields Problem getting fields from Contact the Service Center. from View Database DT ERROR: Check Record Record already exists in Contact the Service Center.
Page 153 Error Message Probable cause Corrective action BB Editor: Failed to Allocate Problem with Porse line to get Contact the Service Center. Memory Field. Ran out of memory. GDI ERRORS 1000 GDI Error Getting Header Problem making a pointer to Contact the Service Center. Pointer the header in EMS buffer.
Page 154 Error Message Probable cause Corrective action 1511 Application Script Missing Video In. Contact the Service Center. 1512 Application Script Missing output controller. Contact the Service Center. 2001 View Manager: Search Internal code failure. Record events leading to error and Request Cannot Be Processed contact the Service Center.
Page 155 Error Message Probable cause Corrective action 2014 View Manager: The View Internal code failure. Record events leading to error and Name Requested Does Not contact the Service Center. Exist 2015 View Manager: There Is Not Insufficient EMS memory. Add EMS. Enough EMS To Open the View 2016...
Page 156 Error Message Probable cause Corrective action 2027 View Manager: No Internal code failure. Record events leading to error and Checkpoint Exists For The contact the Service Center. Range 2028 View Manager: Could Not Disk full. Delete unnecessary files to create more Checkpoint Range disk space.
Page 157 Error Message Probable cause Corrective action 3001 An Interrupt Vector Is Internal code failure. Record events leading to error and Missing contact the Service Center. 3003 A View Control Block Is Internal code failure. Record events leading to error and Missing contact the Service Center.
Page 158 View Not Defined In View Host does not recognize view Ensure the same view names are used Index name. by the host and the ID-3000 workstation. 4006 Database Name Not Defined Named database not defined Verify that the database files are To CICS to CICS.
Page 159 The VSAM Primary Key change the primary key field. unique fields from being updated. 4020 Field Data Format Does Not Inconsistent host and ID-3000 Ensure the dictionaries are the same. Match the Data Dictionary. workstation data dictionaries. 4021 Date or Time Format Does Inconsistent host and ID-3000 Ensure the dictionaries are the same.
Page 160 Error Message Probable cause Corrective action 5015 A Formatted Screen Relative field specified by the Ensure the relative field is a formatted Definition Is Incorrect log on script does not exist. field. ERROR CODES FOR THE SERIAL HANDLER 5200 Serial Handler: Circular Trying to find unused buffer.
Page 161 Error Message Probable cause Corrective action ERROR DEFINES FOR THE IMAGE COMPONENT ERROR 30000-30999 30001 LL Image: Error On Internal code failure. Record events leading to error and GET_OBJECT ( ) contact the Service Center. 30002 LL Image: Error On Internal code failure.
Page 162 Error Message Probable cause Corrective action 30015 LL Image: Undefined Image Corrupted Image file Reload the .PHY and .VUE files. Type 30016 LL Image: Invalid Image Corrupted Image file Reload the .PHY and .VUE files. Storage Type 30017 LL Image: Logical drive Corrupted .PHY file Reload the specified .PHY file from Name Too Long In .PHY...
Page 163 Error Message Probable cause Corrective action 30027 LL Image: Drive Search List Wrong logical drive was Enter a valid logical drive in the last Is Invalid entered in Drivelis.bb line of Drivelis.bb file and reboot the system . 30028 LL Image: Cannot Create Wrong logical drive was Enter a valid logical drive in the last Destination...
Page 164 Error Message Probable cause Corrective action 6005 DBC3+: Invalid Index Invalid index file specified by Check .PHY and correct the index file Specification Or Corrupt .PHY. name. Index File Corrupted index file. Reindex the database files (use Reindex Database Files on the file maintenance menu).
Page 165 Error Message Probable cause Corrective action 3053 DBC3+: Index Operation No disk space remaining in Check available disk space in directory Failed current working directory. used for database storage and delete unused files. Protection problem on Check the network protection rights network.
Page 166 Error Message Probable cause Corrective action 3064 The Record Has Changed, It This application record has Return to the data entry screen and Must Be Re-read been changed by another ID- retrieve the record again. 3000 workstation. 3065 A Duplicate ID Has Been Import.
Page 167 Error Message Probable cause Corrective action 11705 Menu: Loader Program Not V2LOADER.EXE not in Check the batch files and system Found, No Transfer Address memory. startup configuration, and correct any errors. IMAGING ERRORS 1100 DSP Timeout DSP driver disabled during Reboot system to reload the driver.
Page 168 Error Message Probable cause Corrective action 3157 Tape Component Never Missing or corrupted Reload or reinstall TAPECOMP.CNF Opened TAPECOM.CNF file. file in ID2DATA directory. 3158 TAPE: Bad Field Reference Index is wrong. The database from tape and drive are different. 3159 TAPE: Field Count Mismatch Internal error.
Page 169 Error Message Probable cause Corrective action 3178 Tape Mode Failure Internal code failure. Contact the Service Center. 3179 Bad Object Length on Tape Internal code failure. Contact the Service Center. 3180 The Specified View is Not Internal code failure. Contact the Service Center. Available 3181 Bad Header on Tape...
Page 170 Error Message Probable cause Corrective action 25040 Could Not Load Scanner Missing or bad Reload or reinstall PCSSCRN.SOR in Screen File PCSSCRN.SOT file. the ID2DATA directory. 25045 CS-500 Not Calibrated Color scanner is out of Turn system OFF. Turn the color calibration.
Page 171 Error Message Probable cause Corrective action 8028 Viewmgr_fine_good_key Internal error. Contact the Applications Group or Failed Service Center. 8029 Viewmgr_establish_range Internal error. Contact the Applications Group or Failed Service Center. 8030 Viewmgr_expand_range Internal error. Contact the Applications Group or Failed Service Center.
Page 172 Error Message Probable cause Corrective action 1160 Could Not Allocate Work No longer supported. Contact the Service Center. Buffer for GIF Conversion 1162 Could Not Allocate CGA No longer supported. Contact the Service Center. Memory Buffer 1164 Could Not Create GIF File No longer supported.
Page 173 Polaroid ID3000 Service Manual Calibration Procedures SECTION 4 — ON-SITE CALIBRATION PROCEDURES Contents Page Introduction and Purpose Tools and Equipment Required Electrostatic Discharge Warning CI-5000 Film Recorder Calibration CI-5000 Film Recorder Assembly Calibration 4-16 Illuminator Board Calibration 4-20 Camera Focus Calibration...
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Page 175: Introduction And Purpose
The following calibration procedures must be used whenever a CI-5000 Color Film Recorder, color portrait camera, Matrox Illuminator board or strobe unit is replaced in the ID-3000 system, or whenever a diagnostic procedure indicates the need for recalibrating any of these system components.
Page 176: Ci-5000 Film Recorder Calibration
Polaroid ID3000 Service Manual Calibration Procedures CI-5000 Film Recorder Calibration Electrical/Final Assembly Alignment of the CRT Setup: Disconnect power cable from the Color Film Recorder Assembly. Remove Camera Post Assembly and Output Unit cover. Remove the six screws from the backplate of the Color Film Recorder Assembly.
Page 177 Polaroid ID3000 Service Manual Calibration Procedures Install the system Camera Back on the color film recorder (see Figure 4-2). Insert the Final Assembly Alignment Gauge into the Camera Back (Figure 4-2). Figure 4-2 Electrical/Final Assembly Alignment of the CRT...
Page 178 Polaroid ID3000 Service Manual Calibration Procedures WARNING: Most of the following steps must be done with the power ON. USE EXTREME CAUTION TO PREVENT ELECTRICAL SHOCK! Procedure: Turn the power ON and log on as CPS. From the main menu select System Operations and press <Enter>.
Page 179 Polaroid ID3000 Service Manual Calibration Procedures Visually inspect the tennis court to be sure it is properly centered horizontally and vertically. Be sure the image is not tilted. If the tennis court is significantly out of center alignment, check the camera back for a loose mirror.
Page 180 Polaroid ID3000 Service Manual Calibration Procedures The displayed image should coincide with the scribed lines in the center of the gauge. The outside image lines should fall within the two scribed lines along the perimeter of the gauge (see Figure 4-5).
Page 181 Polaroid ID3000 Service Manual Calibration Procedures IF THE ABOVE ALIGNMENT IS NOT DISPLAYED, DO THE FOLLOWING: Adjust R7 on the Monitor Board to fine-tune horizontal centering (see Figure 4-3). Adjust R27 on the Monitor Board to fine-tune vertical centering (Figure 4-3).
Page 182 Polaroid ID3000 Service Manual Calibration Procedures Autoluminance Adjustment Always perform this adjustment when replacing the Logic Board or Monitor Board. Setup: Turn on the CI-5000 and allow it to warm up for at least 15 minutes. To prevent ambient light from affecting the readings, cover the CI-5000 during these adjustments.
Page 183 Polaroid ID3000 Service Manual Calibration Procedures To end dark current adjust, press <F1). Program defaults to AUTOLUMA. Install the Photometer, turn it on and set it to 0 - 20 f-l. Adjust the brightness to 6.0 f-l on the photometer (or 3.0mV), using Luma Adjust pot R46 (Figure 4-3).
Page 184 Polaroid ID3000 Service Manual Calibration Procedures COS Adjustment This adjustment is done to achieve uniform brightness between the four corners and the center of the CRT screen. It should be performed whenever the Monitor or Logic Board is replaced. Procedure: The objective is to set Horizontal pot R38 (Figure 4-7) for 1500 mV measured at E4 (green wire at CRT cap).
Page 185 Polaroid ID3000 Service Manual Calibration Procedures To obtain proper signal, set the oscilloscope to AC Coupled and to 20 usec at 200 mv/div. Check resistor R40 on the monitor board. It should be 10K ohm, 1/4 watt. If it is not, replace the exisitng resistor with a 10K ohm, 1/4 watt resistor.
Page 186 Polaroid ID3000 Service Manual Calibration Procedures Electrical Focus Adjustment (done at depot facilities only) Setup: Bring up the tennis court pattern by selecting DP.GTI from the Gentest menu. Procedure: Install the CRT collimator on the CI-5000, using the thumbscrews to secure it (see Figure 4-9).
Page 187 Polaroid ID3000 Service Manual Calibration Procedures Taking a Test Picture Procedure: Select Expose Gentest Image <F2> from the main menu. Press More Images <F10>. Scroll down the Gentest image menu and select DP.GTI <F8>. Enter the serial number from the CI-5000 and press <Enter>...
Page 188 Polaroid ID3000 Service Manual Calibration Procedures CI-5000 Color Film Recorder Assembly Calibration (ID-3000F Systems) Purpose The following procedure calibrates the complete color film output assembly and the illuminator board in the computer, to assure correct size, color and focus in the final ID card image.
Page 189 Polaroid ID3000 Service Manual Calibration Procedures When the Working . . . message disappears and Enter Calibration Data is high lighted, the chart is ready. From the Camera Back, pull the white tab, then the yellow tab to start the film processing Timer.
Page 190 Polaroid ID3000 Service Manual Calibration Procedures NOTE: If the system cannot calibrate itself, the following message will be displayed. Should this occur, go to (Page 4-7, step 1-11of the Alignment procedures and The Size of Image Adjust; enlarge the image with the outside borders of the alignment template);...
Page 191 Polaroid ID3000 Service Manual Calibration Procedures as their respective value ranges from black to very bright. The Linearity Test prints the tennis court pattern of eight circles of two different sizes as shown below, to check CRT linearity. Distance A should equal distance B within 1/16", and C should equal D within 1/ 16".
Page 192: Illuminator Board Calibration
Polaroid ID3000 Service Manual Calibration Procedures Illuminator Board Calibration Turn on the system and log on as CPS. Adjust the Monitor contrast and brightness settings to give a normal-appearing display. Make sure that all options in the Adjust System are set to Normal.
Page 193 Polaroid ID3000 Service Manual Calibration Procedures Be sure the camera distance is correct (60" with a 16mm or 25mm lens), and that the camera is aimed perpendicular to the card. The white rectangle in the upper left corner will appear slightly yellow. All colors should be clearly visible on the monitor, and not so dark that they cannot easily be differentiated.
Page 194 Polaroid ID3000 Service Manual Calibration Procedures If the value is still not with +5 units of 200, repeat the procedure. When the desired value has been obtained, select Done. The program will return to the Calibration Menu screen. Select Automatic Calibration, then Freeze, then Done.
Page 195: Camera Focus Calibration
Polaroid ID3000 Service Manual Calibration Procedures Camera Focus Calibration Turn on the system and log on as CPS. From the main menu, select Issue and Verify Badges, and from the issue and verify menu, select Adjust System. Press <Enter> to open the component selection window. From this menu, select Portrait Camera and press <Enter>...
Page 196: Signature Scanner Calibration
Polaroid ID3000 Service Manual Calibration Procedures Signature Calibration Note. Before performing the Signature Scanner calibration, first verify that the two switches and the thumbwheel on the Logitech Scanner are set as follows: Looking at the Scanner from the rear, on the left side, set the switch nearest the front (gray level or bi-level) to the "/"...
Page 197 Polaroid ID3000 Service Manual Calibration Procedures Perform the Capture Area Size Adjustment described on page 2-44. To adjust the motor speed, use the Adjust Camera Control option from the Signature Scanner menu to repeatedly scan the signature while adjusting the motor speed pot. The speed is adjusted correctly when the LED on top of the Scanner (near the Logitech logo) turns steaady green.
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Page 199 Polaroid ID3000 Service Manual Parts Replacement SECTION 5 — ON-SITE PARTS REPLACEMENT Contents Page Replacing the Portrait Camera Replacing the TX-1500 Printer & Power Supply Assembly Replacing the CI-5000 Recorder & Power Supply Assembly Replacing the Keyboard 5-10 Replacing the Signature Scanner...
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Page 201: Replacing The Portrait Camera
Polaroid ID3000 Service Manual Parts Replacement Replacing the Portrait Camera Unpack the new portrait camera and save all packing materials. Verify that the switch in the lower left corner of the rear panel of the new camera is set to the right-hand position (see Figure 5-1).
Page 202 Polaroid ID3000 Service Manual Parts Replacement Remove the two covers on the new camera by unscrewing the six screws; make sure the Automatic Gain switch is OFF (Refer to Figure 5-3A for switch positions. Figure 5-3 Remove auto-iris lens and mount on replacement camera Remove the auto-iris lens from the portrait camera (Figure 5-3) and install it on the replacement camera.
Page 203 Polaroid ID3000 Service Manual Parts Replacement Replacing the TX-1500 Color Thermal Printer & Power Supply Assembly Unpack the new TX-1500 Printer and save all packing materials to use in returning the old printer. Unplug all cables from the rear of the Printer.
Page 204 Polaroid ID3000 Service Manual Parts Replacement Remove the four screws “F” holding the inner Chassis Adapter to the rear of the Printer (see Figure 5-6); set the Adapter aside. Figure 5-6 Removing the Chassis Adapter from rear of Printer Remove the Printer Cover by removing five screws “G” (two from each side, one from the rear —...
Page 205 Polaroid ID3000 Service Manual Parts Replacement Remove the two Allen head screws holding the Post Mounting Bracket to the side of the Printer chassis (see Figure 5-8). Figure 5-8 Removing Post Mounting Bracket from Printer chassis Reassembly Perform steps 1 - 8 in reverse order, installing the parts removed from the old Printer Assembly on the new Printer, reconnecting all cables, black and white power wires to terminal strip, and power ground to chassis tie point.
Page 206 Polaroid ID3000 Service Manual Parts Replacement Replacing the CI-5000 Color Film Recorder Unpack the replacement Color Film Recorder and save all packing materials for return shipment of the old CI-5000. Turn the system off, using the switch on the power strip.
Page 207 Polaroid ID3000 Service Manual Parts Replacement To remove the Color Film Recorder from the Assembly, remove the six mounting screws f rom the underside which secure the CFR chassis to the Assembly base. Slide the Color Film Recorder out horizontally from the rear, being careful not to damage components during removal.
Page 208: Replacing The Keyboard
Polaroid ID3000 Service Manual Parts Replacement Replacing the Keyboard Shut off the computer. Unplug the keyboard cable from the rear of the keyboard (Figure 5-10). Figure 5-10 Keyboard cable connection on back of keyboard Unpack the replacement keyboard. Connect the keyboard cable to the back of the keyboard.
Page 209: Replacing The Signature Scanner
Polaroid ID3000 Service Manual Parts Replacement Replacing the Signature Scanner Unplug all cables from the rear of the defective c\scanner Unpack the new signature scanner and save all packing. Remove the cover from the scanner and check all switches and connectors in the unit.
Page 210: Replacing The Color Scanner
Polaroid ID3000 Service Manual Parts Replacement Replacing the Color Scanner Unplug the power and SCSI cables from the back of the defective color scanner. Unpack the new CS-500i Color Scanner. Save all the packaging. The CS500i scanner should be set up as SCSI device ID4. The SCSI ID switch is located .on the back of the scanner, near the SCSI connectors.
Page 211 Polaroid ID3000 Service Manual Parts Replacement Replacing the B/W Sony Thermal Printer Unpack the B/W Thermal Printer and save all the packing materials. Leave all switches set to the factory setting. The factory settings are: Front Panel Back Panel Contrast : Center...
Page 212: Replacing The Computer
Polaroid ID3000 Service Manual Parts Replacement Replacing the Computer Shut off the entire ID-3000 system according to the operating instructions. Unplug the computer power cable from the back of the computer. Disconnect all other cables from the back of the computer.
Page 213: Replacing The Computer Circuit Boards
Polaroid ID3000 Service Manual Parts Replacement Replacing Computer Circuit Boards Follow the steps below to replace any of the following computer circuit boards: Support board with Signature Scanner board (if Signature Scanner is used) DSP Data Compression board AST I/O Mini board...
Page 214 Polaroid ID3000 Service Manual Parts Replacement Figure 5-16 Board locations in HP Vectra QS/20 computer Carefully unpack each board to be installed and handle the boards by their edges whenever possible. Set the switches and jumpers by matching the settings shown in the following illustrations: Board Fig.
Page 215 Polaroid ID3000 Service Manual Parts Replacement Figure 5-17 Support Board with optional Signature Scanner Board Figure 5-18 DSP Data Compression Board 5-17...
Page 216 Polaroid ID3000 Service Manual Parts Replacement Remove jumper on all (*) when using Digiboard with the system. Figure 5-19 AST I/O Mini board CAUTION: Capacitor on edge of Board is easily damaged/dislodged. Figure 5-20 DigiBoard 5-18...
Page 217 Polaroid ID3000 Service Manual Parts Replacement Figure 5-21 Illuminator Board (See procedure on page 5-17 when replacing the Illuminator Board) Figure 5-22 Paradise VGA Board 5-19...
Page 218 Polaroid ID3000 Service Manual Parts Replacement Figure 5-23 FD 885 SCSI and Floppy Controller Board Figure 5-24 FD 885M SCSI & Controller Board See Appendix A for jumper settings and cable information 5-20...
Page 219 Polaroid ID3000 Service Manual Parts Replacement Figure 5-25 HP CPU Board with 4 mb Simm RAM Figure 5-26 Inserting a PC board in the computer Locate the correct slot for the board being replaced (Figure 5-26). Handling each board only by the edges (do not touch board components or edge connec- tors), carefully align each board edge connector with its slot, then gently and firmly press downward to slide the edge connector into the slot connector (Figure 5-26).
Page 220 Be sure TCEINIT.EXE and TCEDRV.SYS are found in C:\TCEUTIL. (There are copies on the ID-3000 disk 3 in the \TCEUTIL directory.) In systems earlier than Version 2.3, they are also on the Matrox Rev 3 Update Disk.
Page 221 (even tough you have), select NO and save to POWER UP again, then quit. The above settings are contained in the ILUMSET.ILU that is on the ID-3000 installation disks. NOTE: The Matrox Illuminator Board is connected to the Paradise VGA Board via a ribbon cable supplied with the Matrox Board.
Page 222 Polaroid ID3000 Service Manual Parts Replacement Now reboot the system, log in and perform the Illuminator board calibration procedure in Section 4 before proceeding to the next step. Perform the functional check in Section 2. NOTE: Install each board initially in its designated slot (see Step 5). If the board does not operate properly in its designated slot, try it in a different, spare slot before deciding it is faulty.
Page 223: Replacing The Computer Tape Drive
Polaroid ID3000 Service Manual Parts Replacement Replacing the Computer Tape Drive Turn the computer power switch OFF and unplug the power cord. Remove the computer cover (see Figure 5-15). Depress the latches on each side of the floppy drive (Figure 5-28) and slide the floppy drive half way out of the top shelf.
Page 224 Polaroid ID3000 Service Manual Parts Replacement For Archive Viper tape drives only: The factory configuration of this tape drive has only two jumpers installed — three additional jumpers (not provided with the drive) must be added. Install and/or reconfigure the existing jumpers as shown:...
Page 225: Replacing The Computer Hard Disk
Polaroid ID3000 Service Manual Parts Replacement Replacing the Computer Hard Disk Drive If the hard disk drive being replaced is inoperable, omit this step and go directly to step 2. If the drive is operable, however, be sure to first back up the APPS directory, database directory and AWS directory.
Page 226 Polaroid ID3000 Service Manual Parts Replacement Now depress the latches on the sides of the tape drive, slide it half way out (Figure 5-33), record the orientation of the cable connectors, unplug cables and remove tape drive. Figure 5-33 Removing Tape Drive Slide the hard drive forward slightly, then disconnect the two cables A and B from the rear of the drive (Figure 5-34) and remove the hard drive from the computer.
Page 227 Polaroid ID3000 Service Manual Parts Replacement To install the new, replacement hard drive: Unpack the replacement drive and handle it carefully by its edges. (Keep it in its anti-static bag until you are ready for installation.) Remove the side rails from the old hard drive and install them on the new drive, in their original orientation.
Page 228: Scsi Device Address Organization
(found under the hard disk cable) and connect the CI-5000 cable. If no CI-5000 is available, leave the terminators in temporarily; BE SURE TO REMOVE THEM before connecting the CI-5000. FOR THE SCSI CONNECTION AND INSTALLATION ON THE UNIVERSAL ID-3000 SYSTEM, see Appendix A at the end of this Manual.
Page 229 Polaroid ID3000 Service Manual Parts Replacement The following charts are examples of SCSI components as setup in Film Systems and Thermal Systems: FILM SYSTEM THERMAL SYSTEM 5-31...
Page 230: Hard Disk Drive Setup
Polaroid ID3000 Service Manual Parts Replacement Hard Disk Drive Setup This procedure requires the following diskettes: HP disk labeled “Setup Program and HP Utilities.” This disk comes with the HP computer (not DOS 5.0). Future Domain Disk Maestro software Setup Disk that is included with the FD885 SCSI board kit.
Page 231 Polaroid ID3000 Service Manual Parts Replacement The machine setup screen will then be displayed. Modify the settings, if necessary, to conform to the following standard configuration: Flexible Disk Drive A: 1.2 MB Flexible Disk Drive B: TAPE/NONE Flexible Disk Expander 1...
Page 232: Low-Level Formatting/Initializing
Polaroid ID3000 Service Manual Parts Replacement Hard Disk Drive Low-Level Formatting/Initializing If the drive will be used with a Future Domain SCSI card, follow the instructions below. If it will be used with a different controller card, follow the instructions supplied with that card.
Page 233: Partitioning And High-Level Formatting
Polaroid ID3000 Service Manual Parts Replacement The drive will then be analyzed and low-level initialized. The hard disk drive light should light and remain lighted. After a few minutes, a window will appear showing the analyzing/formatting progress. This operation will require approximately:...
Page 234 DOS Startup disk, and run FDISK to delete all logical drives and partitions before starting this procedure. NOTE: Since not all ID-3000 Plus Systems will have the same size disk installed, the following steps will outline the FDISK program, as well as the questions that will be relevant to all systems.
Page 235 Polaroid ID3000 Service Manual Parts Replacement — at the next screen, type 1 to create a primary DOS partition. Press <Enter> — at the next screen, type N in answer to the question Using maximum size? Press <Enter> — at the next screen, enter the appropriate partition size from the Table 5-1, then press <Enter>.
Page 236 Polaroid ID3000 Service Manual Parts Replacement ALL AVAILABLE SPACE IN EXTENDED DOS IS PARTITIONED press <Esc>. This again brings up the main menu. Select choice 2 Change active partition and press <Enter>. Type 1 as the active partition choice. Press <Enter>.
Page 237 Polaroid ID3000 Service Manual Parts Replacement High-Level Formatting the Hard Disk Partitions Select Format Partition from the next menu that appears. Repeat this procedure until the menu no longer appears (all partitions have been formatted). DOS 5 will automatically be copied to the C: drive when the last partition has been formatted.
Page 238: Installing System Software
Assuming that the HP DOS software has been loaded in the hard drive as described in the preceding section, it is preferable to next install all third party software — R&R Report Writer (database reports), Sytos (tape drive), Carbon Copy (remote diagnostics), etc. — before installing ID-3000 core software.
Page 239 Test and calibrate the system PROCEDURE NOTE: The ID-3000 software is installed standalone. If your system is a LAN system where the database, images and audit log are stored on the LAN, the customer application disk must instruct the system to access these files on the server. The customer disk should copy the database files to the database directory on the server, and change AUTOEXEC.BAT, AUDITLOG.BB, DRIVELIS.BB and...
Page 240 Polaroid ID3000 Service Manual Parts Replacement To install R&R Report Writer Ver. 4.0 in a Standalone ID-3000 System: The following disks are associated with the R&R Report Writer: Disk 1 Disk 2 Disk 3 At the C: prompt, type MD RR and press <Enter, then type MD TEMP and press <Enter>...
Page 241 To Install R&R Report Writer in a Networked ID-3000 System: This procedure will use Z:\ID3000 as an example directory of where the Polaroid software is installed. The menu system will look for R&R in a directory parallel to the Polaroid software. For that location, contact Applications.
Page 242: Printer Types
Polaroid ID3000 Service Manual Parts Replacement Printer Types You should specify the type of printer actually in use: most installations will use Printer 1 as the normal printer, and a parallel interface. From the printer list displayed by the RRSETUP program, select the appropriate type.
Page 243 Polaroid ID3000 Service Manual Parts Replacement To Install R & R Report Writer in a Standalone ID3000 System The following disks are associated with the R & R Report Writer: Disk 1 Disk 2 Disk 3 At the C: prompt, type MD RR to create a directory. Insert the Installation diskette in drive A:.
Page 244 Polaroid ID3000 Service Manual Parts Replacement To Install R&R Report Writer Ver. 4.0 in a Standalone System The following disks are associated with the R&R Report Writer: Disk 1 Disk 2 Disk 3 At the C:prompt, type MD RR and press <Enter>, then type MD TEMP and press <Enter>...
Page 245 Polaroid ID3000 Service Manual Parts Replacement To Install Sytos in a Standalone ID-3000 Ver. 2.x System: The following three disks are associated with Sytos software: Disk 1 SY-TOS Tape Operating System Disk 2 SY-CLOCK Unattended Software Administrator Disk 3 Future Domain SY-TOS Add In Driver Insert the SY-TOS Tape Operating System disk in drive A.
Page 246: Carbon Copy
Polaroid ID3000 Service Manual Parts Replacement To Install Carbon Copy Version 6.0 in a Standalone ID-3000 Version_2.X System Of the four disks associated with Carbon Copy version 6.0, you will be installing these three: Guest Disk Host Disk Utilities Disk...
Page 247 Polaroid ID3000 Service Manual Parts Replacement When you are finished responding to the first-time-only installation questions, you are asked whether you want to stop now and save the current configuration, or go on to make further changes to the Carbon Copy PLUS configuration.
Page 248 Polaroid ID3000 Service Manual Parts Replacement NOTE: The following files are contained on the Carbon Copy PLUS master diskettes. The *.INS (install) files are converted to *.EXE (executable) files by CCSTART.EXE, the first-time-only installation procedure. On the 720K version, the guest utilities files are included on the Guest & Utilities master diskette.
Page 249 NOTE: If you are installing QEMM Ver. 6.00, do steps 2. - 4., then steps 8. - end. If you are installing QEMM Ver. 6.02, skip to step 5. and do 5. - end. Insert the “ID-3000 INSTALL” diskette into drive A. At the C> prompt, type A:INSTALL The system will copy a few files to the hard disk.
Page 250 Type N (no) in answer to Type the READ.ME file? (y/n) Press <Esc> to exit to DOS Reboot the system At the C> prompt, insert the “ID-3000 Install” diskette into drive A and type A:Install Installation of the actual version 2.x software will begin when the system finishes 5-52...
Page 251 Polaroid ID3000 Service Manual Parts Replacement rebooting. Menus will be displayed to guide you through the installation procedure sequence. To return to the first menu from any other menu, press <Esc> The first menu will ask you to select whether to continue the installation or exit to DOS.
Page 252 Polaroid ID3000 Service Manual Parts Replacement Select QUIT Select YES NOTE: If you continually experience any Matrox board errors, exit to DOS and follow the complete configuration procedure (see Page 5-17). The final screen instructs you to reboot the system, or to press <Esc> if you need to change AUTOEXEC.BAT or CONFIG.SYS manually before rebooting.
Page 253 Polaroid ID3000 Service Manual Appendix APPENDIX Contents Appendix number Page ID3000 verification station Switching Thermal Printer between interlaced and non-interlaced input The SY_CLOCK backup utility T2000 product information A-10 Replacing the Portrait Scanner fuse A-11 SCSI controller board installaation in...
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Page 255: Id3000 Verification Station
Polaroid ID3000 Service Manual Appendix APPENDIX Appendix 1: ID3000 Verification Station Starting with ID3000 software version 2.3, two types of verification stations are supported by the system: Standard Verification Station SVS is the basic verification station which enables the system to verify applicants on the screen with no editing.
Page 256: Switching Thermal Printer Between Interlaced And Non-Interlaced Input
Non-Interlaced Input. ID3000 version 2.3 software supports both interlaced and non-interlaced input signals in the Polaroid Color Thermal Printer. Ver. 2.2XX software supports non-interlaced input signal in the Polaroid Color Thermal Printer. Interlaced input is the default for all ID3000 systems. Interlaced input improves card sharpness and eliminates the "scrunched' screen and Printer Syncronization step necessary for...
Page 257 Polaroid ID3000 Service Manual Appendix "HOC_TP_CARD2_XOFFSET", "HOC_TP_CARD2_YOFFSET", "HOC_TP_CARD2_XSIZE", and "HOC_TP_CARD2_YSIZE". The new values are also listed below: In MIC_ILUM.CNF (in the C:ID2DATA directory): - Change the value of "SCRUNCHED" to "Y" (scrunched screen) Sizes and Offsets for cards using interlaced (Ver. 2.3 Default) and non-interlaced input:...
Page 258 Polaroid ID3000 Service Manual Appendix Variable Interlaced Non-Interlaced "HOC_TP_CARD2_XOFFSET" "336" "314" "HOC-TP_CARD2_YOFFSET" "17" "13" "HOC_TP_CARD2_XSIZE" "287" "287" "HOC_TP_CARD2_YSIZE" "442" "442" CR-79 & CR-80 Cards, Upgraded from ID2000: "HOC_TP_CARDS_PER_SHEET" "1" "1" "HOC_TP_CARD1_XOFFSET" "66" "45" "HOC_TP_CARD1_YOFFSET" "65" "61" "HOC_TP_CARD1_XSIZE" "545" "539" "HOC-TP_CARD1_YSIZE"...
Page 259 Polaroid ID3000 Service Manual Appendix Interlaced Input Non-Interlaced Input Figure 1: Dip switch settings for interlaced and non-interlaced input...
Page 260 Polaroid ID3000 Service Manual Appendix Appendix 3: The SY-CLOCK Timed Backup Utility The SY-CLOCK utility is a software "alarm clock" that allows SY-TOS batch files to execute at a predetermined time during any specific day, completely unattended. This procedure was developed for a specific need yet could be modified to accommodate various options.
Page 261 Polaroid ID3000 Service Manual Appendix Type a filename without an extension (SAMPLE), then press <Enter>. Press <O>ptions, <A>ppend, <N>o. Press <S>et, <S>elect, <C>hanged, <N>o. Press <S>et, <S>elect, <T>rees, <Y>es. Press <S>et, <S>elect, <D>ate, <N>o. Press <S>et, <S>elect, <I>nclude, then type in C:/SYTOS/BACKUP.LST then press <Enter>.
Page 262: T2000 Product Information
Polaroid ID3000 Service Manual Appendix Appendix 4: T2000 Product Information The ID2000 system uses "T2000" film. Film size is 3 1/4 x 4 1/4 inches and required devel- opment time is 70 seconds. There is a code on the back of each film sheet which consists of a letter, followed by six numbers, then another letter.
Page 263: Replacing The Portrait Scanner Fuse
Polaroid ID3000 Service Manual Appendix Appendix 5: Replacing the Portrait Scanner Fuse Turn the scanner power switch to OFF and unplug the power cord from the back of the scanner. Insert a small screwdriver into the fuse access tab and swing the fuse access door downward.
Page 264 Polaroid ID3000 Service Manual Appendix Appendix 6:SCSI Controller Board Installation in a Universal ID3000 System Applications The future domain TMC-885 SCSI Controller Board is for use in Universal ID3000 Systems which will work with both TX1500 Thermal Printer and CI5000 Plus Film Recorder outputs.
Page 265: Creating A Set Of Dos Ver. 5.0 Disks
Polaroid ID3000 Service Manual Appendix Appendix 7: Creating a Set of DOS ver. 5.0 Disks To do this, you will need seven (7) 5-1/4" DS,DD or DS, HD diskettes (see note below). Label them as follows: Startup Support Basic/Edit Utility...
Page 266: Reinstating The Cps Account (Login)
Polaroid ID3000 Service Manual Appendix Appendix 8: Reinstating the CPS Account (LOGIN) This procedure may be used whenever: a. The CPS account has been deleted. b. The CPS password has been changed and forgotten. c. The CPS key has been removed from the CPS account.
Page 267: Maintenance And Troubleshooting Of B/W Thermal Printer
Polaroid ID3000 Service Manual Appendix Appendix 9: Maintenance and Troubleshooting of B/W Thermal printer Loading the Thermal printer: If the thermal printer paper supply is exhausted, install a new roll of paper as follows: Important: Use only UPP-11OS thermal printing paper.
Page 268 Polaroid ID3000 Service Manual Appendix Thermal Printer Troubleshooting Problem Probable Cause Corrective Action No print when Print Power off Press Power button to turn button is pressed power on. No image on portrait Carefully follow instrcutions monitor for issuing a temporary pass.
Page 269 Polaroid ID3000 Service Manual Appendix Problem Probable Cause Corrective Action Unclear passes Dirty printing head Remove the thermal paper and, in its place, insert the special head cleaning sheet (See "Reloading the Thermal Paper"). Pull the cleaning sheet through the printer.
Page 270: Id3000 Ver. 2.3 Software
Polaroid ID3000 Service Manual Appendix Appendix 10: ID3000 Ver. 2.3 Software Below are printouts of standard Config.sys and Autoexec.bat files for both film and thermal media. Config.sys for ID3000F: SHELL=C:\COMMAND.COM C: \ /P /E:1024 BREAK=OFF DEVICE=C:\QEMM\QEMM386.SYS NRH NR U8 FRAME=E000 ON MAPS=0 EXCLUDE=A000-BFFF RAM DOS=HIGH DEVICE=C:\QEMM\LOADHI.SYS /H C:\DOS:\SMARTDRV.SYS 2048...
Page 271 Polaroid ID3000 Service Manual Appendix Config.sys for ID3000T: SHELL=C\COMMAND.COM C:\ /P /E:1024 BREAK=OFF DEVICE=C:\QEMM\QEMM386.SYS NRH NR U8 FRAME=E000 ON MAPS=0 EXCLUDE=A000-BFFF RAM DOS=HIGH DEVICE=C:\QEMM\LOADHI.SYS /H C:\DOS\SMARTDRV.SYS 2048 DEVICE=C:\QEMM\LOADHI.SYS /H C:\TCEUTIL\TCEDRV.SYS DEVICE=C:\HHSCAND.SYS /I=5 BUFFERS=30 FILES=60 DEVICE=C:\QEM\LOADHI.SYS /H C:\DOS\ANSI.SYS Autoexec.bat for ID3000T...
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Polaroid ID-3000 Repair Manual

Section 1 - Description

Section 2 - System Installation

Section 3 Troubleshooting/Diagnostics

Section 4 - On-Site Calibration Procedures

Table of Contents

Quick Links

Chapters

Troubleshooting

Related Manuals for Polaroid ID-3000

Summary of Contents for Polaroid ID-3000

Table of Contents