Monitoring Incidents With Helpdesk - Dell PowerConnect W-Airwave User Manual

Monitoring Incidents with Helpdesk

For a complete list of incidents, or to open a new incident, navigate to the Helpdesk > Incidents page.
Figure 209
Figure 209 Helpdesk > Incidents Page Illustration
The table in Helpdesk > Incidents displays the count of incidents by state and by time. You can sort incidents
from within any category of information, whether in sequential or reverse-sequential order. You can display all
incidents, or strictly open or closed incidents, and you can display incidents according to the person who created
them. Finally, the Helpdesk > Incidents page allows you to add or delete incidents.
Table 144 Helpdesk > Incidents Top Table
Column
State
Period of time and
Total
The table at the bottom of the page, as described in
reported thus far, and which AWMS has not yet purged.
Use the
Incidents field, set the number of days that AWMS is to retain records of closed Helpdesk incidents. Settings this
value to 0 disables this function.
296 | Using the AWMS Helpdesk
illustrates the components of the AWMS Helpdesk Incidents page.
Description
Displays three states as they apply, as follows:
Open (currently under investigation)

Closed (resolved)

The total incident count

Shows the count of incidents in the last two hours, the last day, and the total count.
Setup > General page and the Historical Data Retention page. Using the Closed Helpdesk
AWMS
Table 145 below, summarizes the incidents that have been
Dell PowerConnect W AirWave 7.1 | User Guide